09/01/2026
Since Monday you've explained at least 4 times why nothing ships in three weeks anymore. π©
She's nodding. And it's the wrong kind of nod... the one that means she'd like you to stop talking, not the one that means she got it.
The best version of this spiel happened on a Tuesday afternoon in March. Good energy, nobody waiting on you. The analogy landed exactly right. The client sitting there absolutely understood. But that doesn't translate to understanding for the next client.
Everyone after that got whatever you had left at 4:40 on a Thursday. And the nod that wasn't understanding shows up six weeks later as a hard conversation about a decision she made without ever really getting it.
Make sure the recording is running next time the explanation goes well. Then AI can turn it into a couple sentences that go into every kickoff.