Speech-Soft Solutions

05/05/2020

SPEECH-SOFT GIVES!

On behalf of Speech-Soft Solutions hard working employees, we are proud to donate $6,000 to Feeding America. This gift, which includes matched individual employee contributions as well as company funds, provides 60,000 meals to families in need during the COVID 19 crisis. Perhaps as important, when we put a bag of food or groceries in the hands of those struggling with hunger, we are also lifting spirits with the recognition that there are people out there who care… deeply.
Speech-Soft will continue find strength in standing together in these uncertain times, and remain committed to helping those in need.

03/16/2020

Plug the Cisco Contact Center Brain Drain

Companies with Cisco Unified Contact Center Enterprise (UCCE) are struggling to find engineers qualified to manage their deployments. For evidence of this issue, look no further than Indeed.com, where a recent search for “Cisco UCCE” yielded 123 job openings.

These skill gaps threaten the stability of UCCE environments – and thereby also revenue, CSAT and other key areas. As a result, many companies are considering migrating away from UCCE, potentially cutting the life of their deployments short and preventing them from realizing the full value of their UCCE investments.

Join Optanix and Speech-Soft Solutions for a joint webinar where we’ll show you how your company can overcome this brain drain to assure and optimize your UCCE solutions.

Webinar Details

• Date: Thursday, March 19
• Time: 1:00 PM ET / 10:00 AM PT
• Duration: 30 minutes

https://www.optanix.com/lp/ucce-brain-drain-webinar/

Join Optanix and Speech-Soft Solutions for a joint webinar on Thursday, March 19 where we’ll show you how you can overcome the brain drain occurring in the UCCE space to assure and optimize UCCE solutions.

09/09/2019

Speech-Soft Solutions announces newest patented product, EntrAI™
September 9th, 2019.
Speech-Soft Solutions announces EntrAI™, a revolutionary portal to the world of AI chatbots, has been awarded a U.S. patent, according to J.P. Reddy, Chief Executive Officer of Speech-Soft Solutions.
“The creative minds at Speech-Soft worked long and hard to develop an advanced AI and machine learning product that fills a void in AI chatbot development”, said Reddy. “EntrAI™ leverages business logic and data connections of existing IVRs to seamlessly bring companies into the new world of AI customer service.”
Reddy added that EntrAI’s patented approach dramatically reduces the time and cost to deploy an AI chatbot in organizations that have invested in the IVR service channel.
“We couldn’t be more proud,” said Reddy. “EntrAI™ is one more great example of how Speech-Soft does it ‘Easier, Faster, Better’. “
For more information about EntrAI™, visit

EntrAI AI Chatbot Platform

05/13/2019

Would you like to boost your IT Help Desk productivity by 70%?
Did you know that 30% of the calls to most IT Help Desks are for routine password resets? At an average cost of $35 to $70.00 per case to resolve, this puts a significant financial strain on the organization and ties up support staff that could be helping solve more complex business issues for users.
If you’ve ever forgotten your password, you know the panic and frustration it causes. Often, it’s when your help desk is closed, or there is a long wait to speak to someone, and you can’t get out that urgent e-mail or start that crucial customer meeting. Passwords are not going away. In fact with heightened security threats, organizations are making them more complex and forcing users to change them more often, leading to more forgotten passwords and loss of productivity. We know there is a better way.
Speech-Soft Solutions in partnership with LumenVox, a leading speech, and biometric authorization firm can bring automation to your password reset tasks with self-service for your users. The LumenVox Password Reset application is a secure solution that leverages powerful multi-channel, multifactor identification processes. When coupled with our Speech-Soft Solutions voice experience, we deliver a customized solution for your organization that ensures accuracy of user authentication while simplifying the process. We focus on improving the technical aspects of password reset and providing a comfortable and successful user experience.
With our Password Reset solution, your users can reset passwords with a single phone call or from a web browser, Windows login screen, or even a mobile application. Our solution uses advanced authentication methods for your users – SMS, Knowledge Based Authentication, or Voice Biometric Authentication. User information is safeguarded, and password resetting becomes hassle free when users are given the opportunity to self-service.
Also, the Password Reset application leverages the LumenVox Active Voice Biometric Authentication Platform. Biometrics means your other IVR voice applications are secured with the same voiceprints and advanced identification and authorization methods without having to train another system to recognize your users or introduce additional challenge questions.
Need any more proof our Password Reset application drives automation and simplification for all your complex business processes? Contact us today for more information or a demo.
Scott Olivier Vice President-Sales
Speech-Soft LLC
[email protected]
For additional information or to schedule a demo, please follow the below links:

Password Reset; Voice Biometrics; Help Desk

04/29/2019

Greg Stack, Vice President of Speech-Soft Solutions is speaking at Speech-TEK 2019 in Washington DC this week. Come hear Greg speak on Unlocking the puzzle of AI and Omni-Channel Integration for your IVR and contact center at session C302 at 11:45 on Wednesday May 1.

06/11/2018

Speech-Soft announces the hiring of Chris Klardie as Vice President of Contact Center Services. If you see Chris at CLUS, please congratulate him.

09/26/2017

Speech-Soft solutions announced today that its engineers and speech scientists have been certified on the Lumenvox ASR and TTS speech platforms. Check out the press release for more information.

Tulsa, OK (PRWEB) September 26, 2017 -- Speech-Soft obtain LumenVox Skills Certification

09/26/2017

Speech-Soft Solutions management team will be attending the Cisco Collaboration Partners conference in Denver October 3-5. Contact us to get a demo of our new products for IVR reporting, UCCE reskilling and Chatbot front ends to your text or SMS channels.

07/11/2017

Check out out latest blog entry on customer experience by Alex Waterman in EMEA. https://www.speech-soft.com/is-your-customer-experience-a-disaster-or-delight/

Ask yourself this: Is your Customer Experience a DISASTER or a DELIGHT? This is a question asked by companies around the world, with answers popping from all over our industry. Let’s take a

05/08/2017

Check out our latest blog post on Call Type Best Practices for UCCE Reporting https://speech-soft.com/speech-soft-university-2/blog/

05/08/2017

Thanks to everyone we met with as part of our sponsorship of Speech-Tek 17.

04/26/2017

Speech-Soft is a sponsor of this week's Speech-TEK conference in Washington DC.