04/11/2023
Now Hiring
Field Service Technician
About the job
JOB DUTIES: Perform installations, training, maintenance, and repairs on customer equip‐ ment. Determine site and equipment requirements. Understand customer goals and identify the consequences of various solutions. Work according to the project plan, installation plan, an escalation plan. Configure system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem prevention opportunities. Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer relations problems promptly and appropriately, and escalate issues according to established procedures.
SPECIAL SKILLS: Knowledge of Color Management Knowledge of inkjet printing technology Strong mechanical skills Strong pneumatic skills Strong electrical and electronic skills Strong computer/network skills Field Service experience, ability to work autonomously Valid driver’s license in good standing, ability to lift, bend and stoop throughout the day as necessary to repair printers
About TCP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
TCP is a technology company that operates in the United States with special emphasis in Florida and in more than five (5) countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: TCP’s commitment to diversity, equity and inclusion – it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at TCP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to TCP and thrive!
