BrightReps

08/10/2021

BrightReps is a no-code tool helping Fortune 500 companies solve complex customer issues 10x faster.

When asked "Why did you start BrightReps?" Founder, Mike Moone, without hesitation will say, Y Combinator was a large part of the inspiration. He identified how broken internal process could be within large companies, wanted to build a product to solve this, and followed the Y Combinator playbook for turning that into a startup.

This year, BrightReps has come full circle, and we are excited to announce we are backed by Y Combinator and will be presenting at the S21 Demo Day!! With the guidance of Gustaf Alströmer, Michael Seibel, Reshma Khilnani, Ralph Gootee, Harj Taggar, Nicolas Dessaigne and most importantly, all of our customers, we will continue to build a product you want!

02/28/2019

Does your team suffer from symptoms of process pain? Schedule a demo with the BrightReps team to learn more how BrightReps can cure your process pain.

12/24/2018

Happy holidays from the BrightReps team!🎉☃️🎄

10/31/2018

5 ways to support those who support your customers.

I enjoy online shopping. There’s an endless assortment of stuff, I get to ‘window shop’ (pun intended) until I’m ready to buy, the…

09/28/2018

Just because it’s Friday that doesn’t mean that the team isn’t hard at work! Check out the updated Resource Center, and let us know what you think! 🎉 Happy weekend! 😊

Everything you need to get started and make the most out of your new BrightReps Sidekick.

08/23/2018

A fun lunch & learn session with the Zendesk team this week! 🙌

08/14/2018

Here's a great article about the service tools available in the market. Find out why BrightReps is named the "magic behind the curtains" choice for support team workflow and analytics tools!

The consumerisation of workplace apps is finally addressing the long-neglected software experience of the enterprise user. Our…

07/18/2018

Oh yeah!!!! 😎 Check out this awesome video of our CEO, Mike Moone being interviewed by our friend Ankur.

Mike Moone the CEO of BrightReps.com joins Ankur to discuss how the BrightReps.com is completely overhauling the support function.

07/09/2018

BrightReps in the news! :D

It’s been an interesting quarter in the contact center technology space. Before jumping into some of the cool tools I’ve seen recently, let’s first run through four updates from technologies I’ve mentioned in the past.

06/28/2018

Getting ready for summer on 😎🌞

06/14/2018

Thank you for allowing us to guest write for your blog: https://ift.tt/2sVTL5D Learn more about how ecommerce companies can gain efficiencies and empower their support agents for today’s customer interactions https://ift.tt/2JRMaPm