Mission Critical Partners

06/12/2026

The goal is simple: getting people the right help at the right time.

As behavioral health, substance use, and quality-of-life crises continue to impact communities, cities are exploring new ways to connect residents with the support they need.

The City of Columbus partnered with Mission Critical Partners to evaluate its alternative response programs and identify opportunities for improvement. Through a comprehensive assessment, MCP developed a strategic roadmap designed to strengthen coordination, improve call triage, and expand access to health-centered response services.

The result is a clearer path forward for building a coordinated crisis response system that better serves residents while reducing pressure on traditional emergency responders.

Read the full case study: [https://hubs.li/Q04l6Zwf0]

06/11/2026

When people hear the term “information assurance,” they often think of cybersecurity.

But information assurance is much broader than that.

It is about ensuring that critical information remains secure, accurate, available, and trustworthy across every stage of its lifecycle. For public safety, justice, and government organizations, that information supports decisions that directly impact operations, services, and community trust.

As technology continues to evolve and organizations face growing cyber threats, strong information assurance practices help reduce risk, strengthen resilience, support compliance efforts, and maintain confidence in the systems people rely on every day.

Learn why information assurance matters more than ever: [https://hubs.li/Q04l6nl_0]

06/04/2026

AI is becoming part of more public safety conversations, from transcription and report writing to call triage, analytics, language translation, and workflow automation.

But agencies should not start with the tool. They should start with readiness.

Before evaluating AI vendors, public safety leaders need to understand the operational problem they are trying to solve, what data the system will access, how outputs will be reviewed, who will oversee AI use, and what policies need to be in place.

MCP’s blog offers a practical guide to evaluating public safety AI vendors with governance, transparency, cybersecurity, accountability, and public trust in mind.

Read the blog:
https://bit.ly/3RQI52n

Learn how to evaluate public safety AI vendors and ensure governance, manage risks, and integrate AI strategically into public safety systems.

06/03/2026

Not every 911 center has dedicated cybersecurity staff.

That doesn’t make the threat any smaller.

Emergency communications centers face growing cybersecurity risks, but many operate with limited staff and resources.

A state agency wanted to help centers across the state improve preparedness and strengthen resilience against evolving threats. Working alongside the agency, MCP helped develop practical tools, guidance, training, and response planning resources that agencies could implement based on their own needs.

The goal was simple: help emergency communications centers better understand risks, improve preparedness, and protect the systems communities rely on every day.

Read the full case study: [https://bit.ly/49G6k9B]

#911

06/01/2026

Alternative First Response is often associated with behavioral health, but it can apply much more broadly.

Communities are looking for better ways to match calls with the right resources, reduce unnecessary emergency response, support 911 operations, and improve outcomes for the people who need help.

Join Mission Critical Partners on Tuesday, June 23, for **Alternative First Response: From Concept to Community Impact**.

This complimentary masterclass will explore what AFR is, what it is not, and how agencies can plan, implement, evaluate, and improve strategies that fit their community.

Register here:
https://bit.ly/4uNaXHs

05/28/2026

Behavioral health crises require a different kind of response.

Delaware is taking steps to strengthen coordination between 911 and 988 systems through new guidelines and best practices designed to improve crisis response across the state.

Mission Critical Partners worked alongside state agencies and behavioral health stakeholders to support more informed triage, clearer communication, and stronger collaboration between emergency communications and crisis response teams.

The goal is simple: getting people the right support at the right time.

Read more: https://hubs.li/Q04jjQc50

#911 #988

05/28/2026

Public-sector modernization is not just about deploying a new system or process.

It is about helping people understand, adopt, and sustain new ways of working.

MCP’s white paper on organizational change management looks at how agencies can better prepare for change by focusing on readiness, stakeholder engagement, communication, training, adoption, and long-term support.

For public-sector leaders managing complex initiatives with limited resources and high expectations, change management can help turn project activity into lasting results.

Read the white paper: https://hubs.li/Q04j7rwD0

MCP has developed an approach to organizational change management that focuses on the people-oriented aspects of meaningful and sustainable change.

05/25/2026

Today, we remember and honor the service members who gave their lives in service to our country.

This Memorial Day, we honor their sacrifice and remember those who did not return home.

We remember their courage, dedication, and service.

05/20/2026

GIS does more than show points on a map.

For 9-1-1 agencies, GIS can help turn operational data into real-time situational awareness. That includes call locations, responder locations, incident trends, performance metrics, and information from partner agencies.

MCP’s white paper looks at how GIS dashboards and CAD-to-GIS integration can help emergency communications centers move beyond static spreadsheets and siloed data.

The result is a clearer view of what is happening, stronger coordination with public safety and public-safety-adjacent partners, and better support for response decisions.

Read the white paper: https://hubs.li/Q04hqNxZ0

05/19/2026

Swatting threats are becoming more complex, especially as false reports can sound more convincing and move quickly through emergency response systems.

On May 27, MCP’s John Chiaramonte will join NENA for the webinar, “But It Sounded So Real: Defending the PSAP from Next Generation Swatting Threats.”

This session will help PSAPs think through emerging risks and practical ways to strengthen readiness, training, policy, and response coordination.

Register here:
https://hubs.li/Q04hbLpF0

#911