Instant Technologies

11/05/2025

Our latest customer success story published on the Microsoft Partner site.
It's a pleasure working with both Breakthru and Microsoft as we continue to expand our chat based service desk within Microsoft Teams.
Stay tuned as we expand our integration with Microsoft Teams, add a ticketing module, and extend our AI chat services for employee self service.

Instant Chime for Teams revolutionizes the service desk experience.

08/20/2025

We’re excited to announce our partnership with KnowledgeWave to bring you Just-In-Time Training and AI Support through Instant Chime V5! 🎉

🔹 Efficiency: Reduce the time spent on solving issues by offering employees immediate access to information and experts. 🔹 Productivity: Minimize downtime with seamless integration into Microsoft Teams, enhancing overall productivity. 🔹 Cost-Effective: Decrease incoming service desk tickets by leveraging AI-driven self-service options. 🔹 Scalable: Effortlessly scale your service desk operations with robust AI and chat integration.

Here’s how it works:

Installation: Get Instant Chime V5 from the Microsoft Teams Store.
Configuration: Set up your preferences and AI integrations.
Engagement: Employees can chat directly with service desk agents or use self-service options for quick problem resolution.
Training: Access over 600 training videos provided by KnowledgeWave directly within Teams.
🔍 Technical Insight: With Azure OpenAI Services, our platform supports conversation summarization, keyword detection, and language translation, making interactions more effective and swift.

Don’t miss out on transforming your workplace efficiency and productivity! Learn more about how you can integrate this incredible solution by clicking the link below!

🔗 ​Read more about this integration here​

🌟 Start your 30-day free trial today at ​ChimeV5​.

08/19/2025

🚀 Introducing MCP Integration with Chime V5: A Game-Changer for Prompt Definitions and enterprise integration! 🚀

We’re thrilled to share that we’re integrating the Model Context Protocol (MCP) into our prompt definitions and prompt library features. It’s early days, but the potential to seamlessly connect with other enterprise systems using chat, MCP, and AI prompts is highly promising!

🔍 Quick Highlights:

- Rapid Development: Last Friday, I developed a chatbot in just 20 minutes using our MCP server tools to retrieve customer contacts from HubSpot.
- Easy Integration: Activating the MCP connector for HubSpot is now as simple as an additional setting in our prompt definitions.
- Flexible Output: We can request information from HubSpot and format the AI response as a table, sorted list, or email-ready format and that’s just scratching the surface!

In the past, such tasks would have required extensive coding and UI setup. With MCP, we’re simplifying and accelerating the process, making it both interesting and valuable! 🙌



Wintellisys

Learn more about how we’re pushing the boundaries of AI and enterprise integration 👉 ​Click Here​.

08/15/2025

🧩 Maximize Your Support Capabilities with AI-Driven FAQs! 💡 Enhance the way you support your employees with our advanced AI Help Desk. Our system seamlessly integrates with Microsoft Teams, ensuring your team is always equipped with the most up-to-date information and able to resolve queries in real-time. 🔹 Key Features:

Integration with Microsoft Teams: Streamline communication and support processes.
Customizable Knowledge Base: Tailor responses to fit your specific business needs.
Scalability: Easily manage an increasing volume of customer interactions. Take advantage of the AI revolution and ensure your customers are always satisfied.

👉 Discover more: ​www.chimev5.com​

07/28/2025

Exciting news! Instant Technologies partners with KnowledgeWave to bring on-demand training directly to ! Empower your team with instant access to expert-led training sessions. 📚💼
Learn more: https://ai.instant-tech.com/blog/press-new-partnership-between-instant-technologies-knowledgewave-brings-on-demand-training-to-microsoft-teams

07/28/2025

We are thrilled to announce a game-changing partnership between Instant Technologies and KnowledgeWave! 🎉 Together, we're bringing on-demand training to Microsoft Teams, making it easier than ever for your team to learn and grow right from their workspace.
Imagine the convenience of accessing top-notch training sessions without having to leave Teams – it’s like having a personal coach right in your digital office! 🏢💻
This partnership is set to revolutionize how organizations train and develop their employees, helping them stay ahead in this fast-paced world.
Why is this a big deal? 🤔
* Seamless Integration: Instant Technologies and KnowledgeWave have worked their magic to ensure that the training programs fit perfectly within the Teams environment. No more juggling between different apps!
* On-Demand Access: Need to brush up on a skill or learn something new? Just hop onto Teams and start your training session instantly.
* Boost Productivity: With on-the-go learning, your team can quickly upskill and adapt to new challenges, driving better performance and productivity.



Check it out here: https://ai.instant-tech.com/blog/press-new-partnership-between-instant-technologies-knowledgewave-brings-on-demand-training-to-microsoft-teams

https://www.chimev5.com/knowledgewave-integration

https://app.imchime.com/faq/press-release-july-28-2025-new-partnership-between-instant-technologies-and-knowledgewave-brings-on-demand-training-to-microsoft-teams-chat

In this article Press Release July 28, 2025 : New Partnership Between Instant Technologies and KnowledgeWave Brings On-Demand Training to Microsoft Teams Chat New Partnership Between Instant Technologies and KnowledgeWave Brings On-Demand Training to Microsoft Teams Chat AI Chat Service For Microsof...

07/24/2025

🌟 Big news! Chime V5 is now Microsoft 365 certified! This milestone highlights our dedication to providing secure and compliant solutions our customers can trust.

Our integration with Microsoft Entra ID enables efficient single-sign on and secure API access, setting new standards for application security.

Discover more about Chime V5 here: https://ai.instant-tech.com/integrate-azure-openai-with-teams

07/24/2025

🎉 Great news! Chime V5 has achieved Microsoft 365 Certification, demonstrating our unwavering commitment to security, compliance, and customer trust! 🚀

Our application integrates seamlessly with Microsoft Entra ID for robust single-sign on (SSO) and API access, ensuring top-tier security and user convenience.

Want to learn more about how Chime V5 can enhance your service desk experience within Microsoft Teams? Click here: https://www.chimev5.com

AI chat to index documents, FAQs, SharePoint and integrate with Microsoft Teams and ticketing providers

04/01/2025

Short demo video using our AI Prompt Sandbox to help test the FAQ indexing combined with custom prompt(s).

Originally, we were developing very simple prompts.

Now, we are using prompts to dramatically change, and enhance, the conversational chat experience. Prompt engineering, providing custom values to prompts, and saving prompts in our AI Prompt Library are all valuable additions to Chime V5

Please visit our site at https://www.chimev5.com to learn more.Please send us an email at [email protected] if you have any questions.

02/27/2025

New AI Prompt Sandbox to help customers create useful AI prompts - combined with the curated customer data and files.
https://www.chimev5.com/prompt-engineering-for-enterprise-solutions