02/03/2022
Desktop Support Engineer position
• Install, support, and troubleshoot technical issues involving Microsoft's core business applications, Windows Operating Systems, iMac IOS and other authorized desktop applications
• Maintain and update Windows and Mac-based client systems through automated remote monitoring and management systems
• Support and troubleshoot computers, laptops, printers, and any other authorized peripheral equipment
• Provide remote and onsite-specific support for all IT-related issue including workstation operating systems, workstation connectivity, and end-user applications
• Handle multiple open cases and manage incidents to be prioritized
• Resolve and respond to client’s queries on technical issues for Hardware, Software, Network, Telecommunications Systems through chat, phone call, email, remote desktop troubleshooting and support.
• Provide technical services and support: routers, firewalls, patching, security, and antivirus
• Manage and set-up new users’ accounts including permissions and access rights
• Maintain a record of daily data communication transactions, incident, service requests, and remedial action is taken to update the ticketing tool knowledge base
• Maintain system documentation, troubleshooting procedures related to systems / networks software, hardware including telephone system like rerouting of calls.
• Establish a good working relationship with clients and third-party client’s provider
• Maintain constant communication with customers - keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Desktop Support Engineer Requirements
• Graduate of BS Computer Engineering, BS Computer Science or equivalent field
• Preferably with minimum of 5 years & up total IT experience
• Preferably with support experienced in Microsoft Office 365 and Web Applications
• Understanding and implementation of security and data protection
• Technical diagnostic skills for troubleshooting end user computing systems both remote and onsite support
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Willing to work onsite when the need arise, and willing to work from home – remote support in a shifting schedule
• Fluent in English communication and has an experience of working in a multi-cultural environment.
Benefits:
• Opportunities for promotion
• Paid training
• HMO – Day 1 up to 2 free dependents of up to 70 years old
• 20 days service incentive leave per year from Day 1.
Schedule:
• 8 hour shifting Schedule
• Monday to Friday
Supplemental Pay:
• 13th month salary
• Performance and Christmas bonus