04/29/2026
"The old system was server-based, so if we lost the computer, we lost everything." — Garrett Wilkes, Reigning Jewels Fine Jewelry
If your jewelry store's point of sale (POS) system lives on a single server, your entire business history is one power surge away from being gone.
Garrett Wilkes, bench jeweler at Reigning Jewels Fine Jewelry in Athens, Texas, understood that risk firsthand. His family’s jewelry store started in a 200-square-foot space with no repair room. As it grew, their legacy system started to slow them down.
The turning point came at the Retail Jewelers Organization (RJO) Show, where they discovered Jewel360. As a cloud-based jewelry POS system, the value was hard to ignore.
And after switching to Jewel360, the difference was immediate.
Garrett's favorite feature is the work order system. When a repair is finished, the customer gets notified automatically. He also relies on the vendor catalog integration, where entering a SKU instantly pulls in product details and images.
For independent jewelry stores comparing jewelry POS software, choosing the right system comes down to one question: Is the solution built to grow with you?
Reigning Jewels Fine Jewelry found their answer in Jewel360.
