Observe.AI

Observe.AI AI Agents for customer experience. Observe.AI is the leading AI agent platform for customer experience.

It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and

analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.

07/08/2025

Are we solving real contact center pain — or just chasing buzz?

At a time when GenAI is everywhere (and let’s be honest — press releases are flying), Vache laid it out clearly: it's not about what’s trending. It’s about what’s actually working.

✅ Is it solving a real customer problem?
✅ Does it drive meaningful ROI?
✅ Is it built around frontline realities, not just flashy features?

Healthcare contact centers are facing a major transformation in 2025. From digital therapeutics reshaping mental health ...
07/08/2025

Healthcare contact centers are facing a major transformation in 2025. From digital therapeutics reshaping mental health support to intelligent virtual agents and remote patient monitoring via wearables, contact centers must quickly adapt to meet rising patient expectations.

In our latest trends report, we explore the top 3 innovations that are redefining the contact center’s role in healthcare—and what it takes to stay ahead.

📖 Read the full blog to uncover what these trends mean for your contact center strategy: https://www.observe.ai/blog/3-healthcare-trends-affecting-contact-centers-in-2025?utm_source=linkedin&utm_medium=&utm_campaign=Healthcare-campaign

07/07/2025

Don’t try to boil the ocean with automation.

When it comes to AI and customer service, aiming for 100% automation isn’t just unrealistic—it’s risky. In this video, learn why a focused, data-driven approach to automating key intents delivers real impact. Discover how the right partner can guide you with nuance, not false promises.

🎥 Watch the full video to hear the expert take: https://observeai.pathfactory.com/ccw-seminar-series?utm_source=linkedin&utm_medium=organic-social&utm_campaign=CCW-Seminar-Series

07/03/2025

This time of year always brings higher volumes, tougher questions, and more pressure on support teams to deliver.

The answer isn’t replacing agents. It’s preparing them — with AI that supports real conversations, helps handle complexity, and gives teams the tools to perform at their best when it matters most.

Think automation, real-time guidance, coaching, and insights all working together to reduce the load and improve outcomes.

📈 If you’re navigating a seasonal spike, this is a must-watch: https://observeai.pathfactory.com/impact-series-june-gated?utm_source=linkedin&utm_medium=&utm_campaign=WBO-20250626-Impact-Series-VoiceAI-June-2025

Most contact centers still treat AI and human agents as separate worlds — with different standards for training, oversig...
07/03/2025

Most contact centers still treat AI and human agents as separate worlds — with different standards for training, oversight, and accountability. That’s a big part of the trust problem.

What if we evaluated, coached, and supported all agents the same way?

This blog breaks down how putting human and AI agents on a shared conversation intelligence platform builds trust, enables seamless handoffs, and delivers the consistency customers expect — especially when it matters most.

👉 Read the full blog: https://www.observe.ai/blog/how-to-build-trust-in-both-human-and-ai-agents?utm_source=linkedin&utm_medium=&utm_campaign=building-trust-blog

07/02/2025

In a world racing toward automation, many contact centers are doubling down on something unexpected: deeper human-led quality evaluations.

At CCW Las Vegas, Vache Moroyan shares how the real breakthrough lies in blending automation with human insight to drive performance.

When your business runs on live events, every call counts—and for Freeman, those calls were piling up fast.By switching ...
07/02/2025

When your business runs on live events, every call counts—and for Freeman, those calls were piling up fast.

By switching to Post-Interaction AI with Observe․AI, Freeman now reviews 100% of customer conversations, giving their agents real coaching, backed by real data. The results?

📉 4% drop in call volume
📈 6% lift in QA scores
⏱️ 22 seconds shaved off AHT
🧠 Insights that help every team, not just support

From smarter coaching to better customer experiences, this partnership is delivering results across the board—and they’re just getting started.

Read the full story → https://www.observe.ai/blog/freeman?utm_source=linkedin&utm_medium=&utm_campaign=freeman-blog

Live from Marina Bay Sands, Singapore — our CEO, Swapnil Jain, joined the global conversation on the future of AI at Sup...
06/18/2025

Live from Marina Bay Sands, Singapore — our CEO, Swapnil Jain, joined the global conversation on the future of AI at SuperAI 2025! 🌍

In a powerful session titled “The Rise of AI Agents: A Glimpse Into Tomorrow’s Economy,” Swapnil shared his vision of how autonomous AI is transforming the customer experience and enterprise productivity.

He was joined by fellow thought leaders Tony Wang (Agora) and Val Bercovici (WEKA) in exploring how AI agents are reshaping industries, redefining workflows, and accelerating innovation.

Big thanks to the SuperAI team for bringing together such an inspiring panel! 🚀

We are excited to announce that we have been assessed and categorized in the CMP Research Prism for Automated QA/QM as a...
06/02/2025

We are excited to announce that we have been assessed and categorized in the CMP Research Prism for Automated QA/QM as a Pioneer provider.

This distinguished technology evaluation, conducted by CMP Research, a division of Customer Management Practice, highlights our commitment to providing innovative, adaptable solutions that enhance the customer contact and landscape.

We couldn’t have done it without our incredible customers and partners. Thank you for trusting us on this journey. 🙌

Learn more here: https://www.observe.ai/blog/observe-ai-named-a-pioneer-in-cmp-research-prism-report-for-automated-qa-qm?utm_source=facebook&utm_medium=organic-social&utm_campaign=CMP-Prism

Headed to Customer Contact Week Las Vegas? Make your first call to the CCW Concierge—sponsored by Observe.AI! ☎️We’re pr...
05/22/2025

Headed to Customer Contact Week Las Vegas? Make your first call to the CCW Concierge—sponsored by Observe.AI! ☎️

We’re proud to be the official sponsor of the CCW Concierge, your go-to hotline for all things CCW. Whether you need help navigating the event, booking meetings, or finding the best sessions—we’ve got your back.

And while you're there, don’t miss us at Booth #702 where we’re bringing the 🔥 with:
🎙️ Live VoiceAI Agent experiences
⚡ Real-time demos of our newest platform features
🎯 Proven strategies to transform your contact center with AI

From automation to agent coaching, we’re showing what real impact looks like—live and in action.

📍 Call 725-525-8535 to get started.
👉 Learn more here: https://www.observe.ai/ccw-vegas?utm_source=facebook&utm_medium=organic-social&utm_campaign=TSW-CCW-Las-Vegas-2025

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275 Shoreline Drive
Redwood City, CA
94065

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