Clarabridge

Clarabridge Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do.

Using AI-powered text and speech analytics, Clarabridge enables brands to extract actionable insights from every customer interaction.

Clarabridge is now Qualtrics XM Discover. Our teams are now working as one to create the gold standard in analytics. To ...
03/31/2022

Clarabridge is now Qualtrics XM Discover. Our teams are now working as one to create the gold standard in analytics.

To support this change, we’ll be sunsetting this account April 1st. Head over to Qualtrics for the latest in experience content.

12/30/2021

Empathy, emotion, and effort are our 3 E’s of Excellent CX. Why?

Because customers want more personalized, humanistic experiences with brands.

+ Experiences that require less effort can lead to less churn. Less churn means more satisfied customers and increased loyalty.

+ Customers who experience fewer negative emotions in interactions with a business are more likely to recommend it to peers.

+ Acknowledging unfavorable experiences or expressing a desire to take action in interactions with customers can impact positive emotional experiences and long-term customer loyalty.

Every day, your agents and customers are interacting on the phone and through digital channels, leaving a massive data t...
12/16/2021

Every day, your agents and customers are interacting on the phone and through digital channels, leaving a massive data trail just begging for pattern discovery!

Here are several tried and true use cases for AI:

- Chatbot optimization
- Agent well-being & retention
- Adaptive service models

Harnessing the speed and predictive powers of AI for analytics can help you re-think your approach to service and put your company lightyears ahead of your competition.

https://www.clarabridge.com/blog/3-significant-innovation-trends-powering-the-future-of-contact-centers-2?utm_source=Social&utm_medium=Facebook&utm_campaign=contact_center

Leading contact centers are choosing to “automate with intention,” which means using conversation intelligence to inform...
12/15/2021

Leading contact centers are choosing to “automate with intention,” which means using conversation intelligence to inform what to automate and to track the impact of automation on customer and employee experience.

Investment decisions are informed by the actual words of customers and employees, analyzed at scale.

https://www.clarabridge.com/blog/3-significant-innovation-trends-powering-the-future-of-contact-centers-2?utm_source=Social&utm_medium=Facebook&utm_campaign=contact_center

We can’t wait to be back in person at the Customer Contact Week flagship event in Las Vegas, December 13-16. CCW is now ...
11/30/2021

We can’t wait to be back in person at the Customer Contact Week flagship event in Las Vegas, December 13-16. CCW is now the only customer contact event to attend in 2021, and we’ll be there for the incredible speaker line up, actionable and impactful session content, and unmatched benchmarking and team building opportunities.

Join us at CCW and stop by for a 1:1 meet up, live demonstrations, and thought leadership discussions from our team. The event program also includes the CCWomen Summit, Diversity & Inclusion Summit, a Financial Services Intensive, and focuses on training, hiring and retaining top talent.

📝 View the agenda: https://bit.ly/3D6NEgO

Use our discount code [CCW_CLARABRIDGE] when you register to take 20% off your conference passes! To register, please visit: https://bit.ly/3n3sriv

11/08/2021

Automating your digital customer service has numerous benefits for businesses AND their customers.

🧍Customers gain:
+ More empathetic responses from agents unburdened of manual tasks.
+ Timely help in the form of chatbots, geared toward quickly answering basic questions.

👔 Businesses gain:
+ Cost savings through the automation of manual processes, freeing up agents to deal with complex tasks.
+ Quicker issuer resolution with tools like Clarabridge's intelligent scoring, which could be used to score for compliance, soft skills, script adherence, and more .

When it comes to whether or not to implement automation, Clarabridge Director of Product Management, Dimitri Callens, said it best "Automation is not coming for your jobs; it is coming for the things you hate most about your job."

At the end of the day, health insurance companies want to gain a deeper understanding of their member experiences. Accom...
11/05/2021

At the end of the day, health insurance companies want to gain a deeper understanding of their member experiences. Accomplishing that goal, and more, can be realized using a solution that allows for:

😠 Identifying and evaluating friction points across member journey.

📊 Measuring the value of new, innovative, value-based care programs.

💸 Increasing operational efficiency in the contact center (leading to cost savings).

🤗 Closely monitoring the factors that impact customer satisfaction in order to quickly identify emerging problems.

https://www.clarabridge.com/resources/customer-analytics-health-insurance?utm_source=Social&utm_medium=facebook&utm_campaign=health_insurance

🗣️ Customers across age groups are increasingly using digital channels to interact with businesses. While 📞 calls still ...
11/01/2021

🗣️ Customers across age groups are increasingly using digital channels to interact with businesses. While 📞 calls still make up the majority of contact, text messages, online messaging, and social media are on the rise in a more digitized world.

Businesses that focus focus on digital customer care have the opportunity to increase revenue, boost customer loyalty, and make the customer experience even more personalized.

If your business hasn't prioritized digital, learn why you should in "The Future is Now With Digital Customer Care" with Clarabridge's Director of Product Management Dimitri Callens.

https://www.clarabridge.com/resources/future-digital-customer-care?utm_source=Social&utm_medium=Facebook&utm_campaign=contact_center

Budgeting season is upon us, but knowing how to best allocate budgets for the best results – and returns – can be a daun...
10/13/2021

Budgeting season is upon us, but knowing how to best allocate budgets for the best results – and returns – can be a daunting task. Further complicating the process is the variety of contact center solutions available, but we've got you covered! Future-proof your contact centers with the recommendations in our latest blog.

https://www.clarabridge.com/blog/5-things-contact-centers-should-consider-during-budgeting-season-2?utm_campaign=engagor&utm_content=engagor_MzgyNDE4Mg%3D%3D&utm_medium=social&utm_source=facebook

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Clarabridge

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies. For more information, please visit www.clarabridge.com.