Traver Connect

Name: Traver Connect
Address: 2703 Telecom Pkwy. Suite 140, Richardson, TX, 75082, US
Telephone: +18558910010
Price range: $$

Traver Connect specializes in Omni-channel Service BDC Solutions for inbound and outbound needs.

08/10/2022

Our announcement of becoming IMR approved for service and sales BDC for all GM dealers was featured in AutoSuccess Online magazine.

When our COO, Bob Gower was asked about our products and how they improve dealers' processes. Here is what he had to say:

“We are seeing an increased focus on retention numbers as a driver for a variety of benefits through GM and other manufacturers. As we move toward retention goals higher than ever to hit these targets, it will be more important for dealerships to align with the correct partners to help them attain these goals and create ongoing revenue in their service and sales departments.”

Read the full release here
https://www.autosuccessonline.com/traver-connect-turnkey-product/

Visit TraverConnect.com or call 855-891-0010 to learn more or schedule a complimentary evaluation of your Service BDC.

08/08/2022

Do your service professionals follow key talking points when booking appointments? Is the amount of time service will take properly communicated?
It is ok if you don’t have answers to these questions. With our help, you can create processes and train your BDC to excel in all areas.

Can we help build your customer experience and excel at retention? Connect with us here:
https://traverconnect.com/contact-us/

08/03/2022

In the month of August, we will be focusing on customer retention and will be sharing tips to keep your BDC, Service and Sales departments running smoothly with an eye on customer experience.
What strategies do you use to ensure that your BDC does not only generate leads and profits but also generates money back from your OEM programs? Every OEM program is different but most have goals like retention percentage, close rates on leads and YOY growth. For instance, through one OEM program, dealerships can get up to 4% back on their parts purchases and another 4% of their sales MSRP. For some of the dealerships we work with, this would amount to a whopping $30,000 a month extra in revenue for their store.
Are you ready to partner with the right company to move your retention numbers in the right direction?
https://traverconnect.com/contact-us/

08/01/2022

We are thrilled to announce that we have become an IMR-approved product for service and sales BDC for all GM dealerships.

The new product offerings will help GM dealerships lift customer satisfaction and focus on retention ratings in fixed operations, while also receiving co-op reimbursement for their use of their Quick Connect sales lead product.

Read the release here:
https://www.autosuccessonline.com/traver-connect-turnkey-product/

07/30/2022

BDC Tip Friday

Provide your BDRs and BDM with top-notch tools to help them succeed: Make sure agents are trained on all platforms needed for their success (including web chat). You should also provide them with access to company resources like product information manuals, marketing materials, etc., so they can easily reference these items during conversations with customers.

We are here to help!

Connect with us here:

https://traverconnect.com/contact-us/

07/27/2022

Is there anything we can do to help you and your BDC move forward?

We have decades of experience in all thing BDC and we would be happy to help!

Connect with us here:

https://traverconnect.com/contact-us/

07/20/2022

Is there anything we can do to help you and your BDC move forward?

We have decades of experience in all things BDC and we would be happy to help!

Connect with us here:

https://traverconnect.com/contact-us/

07/18/2022

With the new metrics we introduced a few months ago, we are finding great success.

We now measure:

Appointments - Percentage of inbound schedule appointments appended with valid addresses, email addresses and mobile numbers

Call Types - Calls by type (status and requested advisor)

Agent Productivity - Percentage of TMR and presell revenue; percentage of promotions; individual agent productivity

Do you measure your success in these areas?

Connect with us here:

https://traverconnect.com/contact-us/

07/15/2022

BDC TIP FRIDAY

Place a high value on personalization. Although there are many automated tools that can help streamline sales processes and make customer interactions easier, nothing will ever replace the human touch.

Ensure you are providing your team with tools that will help them deliver personalized customer experiences—even when dealing with customers remotely over the phone or via email.

07/13/2022

In the last few months, we've looked at how the BDC has evolved from decade to decade, but it's time to shift our focus over to what matters most - the metric data.
Some of the key metrics you should be looking at as we move into this new era include:

1. Total Calls.
2. Appointment-related calls.
3. Non-Appointment calls.
4. Schedule appointment to appointment calls.
5. Which call type gives us the best ROI?

Is your BDC in need of assistance?

Connect with us here:
https://traverconnect.com/contact-us/

07/11/2022

NEW METRICS PART 1

We know you're busy, and we want to make sure you have time for the important things in life. And what matters most of all? Your customers.

That's why we've made it our mission to help you focus on your dealership's service needs, so when they walk out the door after getting the care they need, they leave happy and willing to return.

You make a profit while also maintaining excellent customer care - because daily inbound contact with a BDC far outweighs sales interactions by 7-to-1!

Our Business Development Centers provide increased opportunity for this type of interaction between professionals with something specific to offer (you), while also supporting consistent metrics measuring industry best practices such as
Appointment rates,
All volume distribution types,
Marketing results from each agent

Ready to get started?
https://traverconnect.com/contact-us/

07/08/2022

BDC TIP FRIDAY

Work closely with sales and marketing professionals. One of the most powerful—and FREE!—BDC best practices is to work alongside the sales and marketing professionals at your dealership.

Can we help your BDC?

Connect with us here:

https://traverconnect.com/contact-us/

Address

2703 Telecom Pkwy. Suite 140
Richardson, TX
75082

Telephone

+18558910010

Website

https://traverconnect.com/

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