Common CENTS Solutions Inc.

06/12/2026

We've analyzed the most frequent Support requests from GEMpos users and are sharing our top tips and best practices in an upcoming webinar exclusive for our GEMpos customers.

Join our Customer Success Manager Steven Daniels for an educational webinar designed to help GEMpos users work more efficiently, avoid common challenges, and get faster resolutions when issues arise.

During this session, we'll cover:
✅ The most common support requests we receive from GEMPOS users
✅ Best practices for day-to-day system usage
✅ Common troubleshooting tips and solutions
✅ Ways to improve efficiency and reduce recurring issues
✅ Live Q&A with our Customer Success Manager and Account Relationship Manager Mark Lehner

Whether you're a new user or a long-time GEMpos customer, you'll gain practical insights and tips that can help your team work more effectively and get more value from the platform.

🔗 Register Here: https://lnkd.in/gbBDE4Sf

06/09/2026

We'll be exhibiting at Reach for the Stars tomorrow, hosted by Complete Purchasing Services Inc.! We're excited to connecting with long-term care and senior living professionals focused on improving resident care, dietary accuracy, and operational efficiency.

At Common CENTS Solutions, we help organizations reduce dietary risk by ensuring the right diet, texture, allergens, portions, and documentation reach the right resident, every time.

Our Resident Dietary System (RDS) helps dietary and clinical teams:
✔ Improve diet order accuracy with real-time updates
✔ Strengthen allergen management and resident safety
✔ Support texture-modified and therapeutic diet compliance
✔ Streamline trayline operations and meal service accuracy
✔ Generate audit-ready documentation and compliance reporting
✔ Improve communication across nursing, dietary, and administration

If you're attending tomorrow's event, stop by and learn how Common CENTS helps organizations move from reactive corrections to proactive dietary management.

We look forward to seeing you there!

06/08/2026

Investing in our people is one of the most important ways we invest in our customers.

Last week, a small group of our team traveled to our Atlanta office to participate in a three-day GEMpos Bootcamp. The bootcamp focuses on expanding product knowledge, strengthening implementation expertise, and enhancing the support we deliver to our clients every day.

Designed for both new and experienced employees, the program provides foundational product training while also offering advanced insights, best practices, and hands-on learning opportunities.

As our flagship enterprise solution, GEMpos provides robust foodservice and dining functionality for healthcare, senior living, corporate dining and educational institutions. Its integration with our advanced mobile ordering and cashless payment solutions GEM2go and GEMpay means organizations get better visibility and reporting into their costs and operations.

With our R&D team continually enhancing GEMpos to meet industry needs and standards, ongoing professional development ensures our employees remain equipped with the knowledge and skills needed to provide exceptional service and strategic guidance.

We're excited to bring this enhanced knowledge back to our clients and continue delivering the service, support, and innovation they expect from Common CENTS.

06/04/2026

Healthcare organizations are continually looking for ways to improve efficiency while enhancing the experience for staff, patients, and visitors.

GEMPay helps achieve both by providing a secure, cashless payment solution designed specifically for healthcare environments. From dining services and retail purchases to campus-wide transactions, GEMPay simplifies payment management while reducing administrative effort.

With centralized oversight, secure processing, and a seamless user experience, organizations can modernize operations and deliver greater convenience across their facilities.

Learn more about GEMPay:
https://www.ccents.com/solutions/for-healthcare/gempay/

06/03/2026

Many organizations focus on payment processing costs but overlook the hidden expense of inefficient payment workflows.

When payments require manual posting, reconciliation takes longer, reporting becomes less reliable, and staff spend valuable time on administrative tasks instead of strategic priorities.

The result isn't just operational inefficiency, it can impact cash flow, visibility, and overall financial performance.

Modern payment solutions can help automate manual processes, reduce errors, accelerate reconciliation, and improve the accuracy of financial data across your organization.

Curious how your payment operations compare to others in your industry?
Evaluate Your Payment Processing Costs, Efficiency, and Performance 👉 https://bit.ly/49x1w6c

06/02/2026

What happens when a senior living community replaces disconnected systems with a connected cashless platform?

According to Todd Hollander, Director of Dining & Event Services at John Knox Village:
"The integrated GEMliving process really made sense. It integrates with our financials. It integrated with our residents' accounts... it essentially solved all the problems that we were having or all the inefficiencies, and we've been able to continue to grow our dining program."

In this clip, Todd shares why John Knox Village chose GEMliving and how an integrated approach helped streamline operations, improve visibility, and support the growth of their dining program.

Sometimes the biggest benefits aren't just about payments, they're about connecting the entire resident experience.

🎥 Hear Todd's full story in our latest webinar:https://www.youtube.com/watch?v=W6zAN2XBp9U&t=8s

Learn more about GEMliving: https://www.ccents.com/solutions/for-senior-living/gemliving/

06/02/2026

What does a modern cashless payment system actually deliver for healthcare and senior living communities?

Beyond eliminating cash, the right solution can help organizations:
✔ Speed up checkout and reduce wait times
✔ Eliminate manual reconciliation and administrative tasks
✔ Improve security and transaction traceability
✔ Gain real-time visibility into spending and reporting
✔ Create a more seamless resident, patient, and employee experience
✔ Support flexible spending controls and stipend management
✔ Increase engagement through rewards and loyalty programs
✔ Connect dining, retail, payroll deduction, and mobile ordering into one ecosystem

In our recent webinar, Todd Hollander, Director of Dining & Event Services at John Knox Village, shared how GEMliving has helped their team improve operational efficiency, reduce administrative burden, and enhance the resident experience.

🎥 Watch the webinar recording to hear Todd's real-world experience and learn how connected cashless systems are helping organizations drive efficiency and improve service.

👉 Watch now: https://lnkd.in/ehpgyJkT

05/29/2026

Missed our recent webinar on cashless dining and payment transformation?

Watch the recording now to learn how our cashless payment solutions, GEMpay and GEMliving support healthcare and senior living communities.

➕ Hear from Todd Hollander, Director of Dining & Events Services at John Knox Village share how their organization is using GEMpay to modernize dining and payment operations while improving efficiency and the resident experience.

In this session, you’ll learn how organizations are:
✔ Streamlining dining and payment workflows
✔ Reducing manual administrative work
✔ Improving reporting and operational visibility
✔ Enhancing resident and guest convenience
✔ Supporting revenue growth through connected cashless systems

🎥 Watch the recording here: https://www.youtube.com/watch?v=W6zAN2XBp9U

In this webinar recording, hear directly from Todd Hollander, Direc...

05/27/2026

Your payment experience is part of your patient experience.

For healthcare organizations, the payment process is no longer just a back-office function, it’s a critical part of the overall patient journey.

When payment experiences are fragmented, outdated, or difficult to navigate, the impact goes far beyond collections. It affects satisfaction, engagement, and long-term loyalty.

As patient expectations continue to evolve, organizations should consider:
- Are payment options flexible and accessible across channels?
- Is the payment experience optimized for mobile and self-service?
- How easy is it for patients to understand and complete payments?

With the right payment strategy, organizations can achieve:
- Faster, more efficient collections
- Improved patient satisfaction and engagement
- Reduced bad debt and administrative burden

The payment experience is no longer separate from the patient experience, they’re directly connected.

If you’re evaluating opportunities to improve both financial performance and patient experience, take the Common CENTS Payment Assessment Quiz to identify potential gaps and opportunities. https://lnkd.in/eXus8tz2

05/27/2026

We’re excited to welcome two new team members to Common CENTS Solutions!

Please join us in welcoming:
🔹 Sarah Schmidt — Project & Implementation Specialist
🔹 Matthew Lamothe — Customer Success Representative

As we continue to grow and support healthcare and senior living communities, adding talented professionals like Sarah and Matthew strengthens our ability to deliver exceptional service, successful implementations, and strong client partnerships.

Sarah and Matthew are already thriving in their roles and they are excited to share their energy and knowledge with our customers, partners and team.

We look forward to the positive impact they will have on delivering superior customer experiences, as they support and help drive successful outcomes for the organizations we serve.

Welcome again to Common CENTS Solutions, Sarah and Matthew!