Prompt Health

10/30/2026

The one, the only… 🥁 Jerry Durham is on the Practice Growth Podcast today.

We love every episode, but getting to pick Jerry's brain on all things patient experience? That's a treat. 🎃

On today's episode, Jerry joins Marla Ranieri, DPT, OCS, to talk about patient experience, practice growth, and why some of the biggest opportunities to improve your business happen before a patient ever walks through the door.

They get into:

- How to look beyond cancellation rates to spot patients at risk of dropping off
- How to make your front desk a bigger driver of completed plans of care
- Which no-show and patient drop-off benchmarks to aim for (and how to measure them)
- How to get more value from AI scribes and RTM beyond time savings and reimbursement

There's a lot to unpack in this one, and plenty for practice owners to take back to their teams.

Listen to the full episode, here and wherever you get your podcasts: https://www.prompthealth.com/podcasts/arrive-pay-and-stay-how-patient-experience-drives-practice-growth

What's one thing your practice has changed at the front desk that's made a difference for patients?

10/30/2026

Trick: staying in a job that drains you.

Treat: 10 amazing Prompt Health practices hiring right now.

See one you like? You know what to do.

1. Lafayette, CA
Lafayette Physical Therapy, Inc.
Apply: https://lafayettept.com/careers/ -positions

2. Lacey, WA
Olympia and Hawks Prairie Physical Therapy
Apply: https://www.olympiapt.com/employment-opportunities/

3. Klamath Falls, OR
Motion Medic Physical Therapy and Shockwave Clinic
Apply: https://www.indeed.com/job/physical-therapist-outpatient-d2615f65da93b1f3

4. Twin Falls, ID
Body Balance Physical Therapy
Apply: https://jobs.crelate.com/portal/bodybalancephysicaltherapy/

5. Helena, MT
Peak Physical Therapy & Sports Rehab
Apply: https://jobs.ashbyhq.com/health-rehab-solutions?locationId=91a1e0e8-fcd2-4630-b864-8fe08c203cae

6. El Paso, TX
FYZICAL Therapy & Balance Centers - Northwest El Paso & Las Cruces
Apply: https://tc1.us/v2/ #/a/share/Dp4mq

7. Orland Park, IL
GoodLife Physical Therapy
Apply: https://careers.aptapelvichealth.org/job/pelvic-health-physical-therapist/86601311/

8. Fort Wayne, IN
Steppin' Up Physical Therapy
Apply: https://www.steppinuppt.com/careers/

9. Pittsburgh, PA
The Physical Therapy Institute
Apply: https://physicaltherapyinstitute.com/join-our-team/

10. New York, NY
JAG Physical Therapy
Apply: https://jagpt.rec.pro.ukg.net/JAG1500JAGO/JobBoard/21c4e059-ca21-401a-bf29-82568d4c0389/OpportunityDetail?opportunityId=e930b53b-0435-40bd-87bf-e92f1aaba901

10/29/2026

Your AI adoption rate tells you how many people are using it. It doesn't tell you whether it's working.

As more rehab therapy practices invest in AI, the question isn't simply whether to adopt it. It's how to measure its actual impact on clinicians, patients, and practice performance.

At PPS this year, Chris Hoekstra, PT, DPT, PhD, FAAOMPT from Therapeutic Associates Physical Therapy and Hychara Health and Prompt's Kelly Brown, PT, DPT, OCS are tackling exactly that in "Beyond the Hype: Evaluating the Real ROI of AI".

Drawing on millions of real-world data points, they'll share a practical framework for evaluating AI investments, including the financial returns, less obvious benefits, and risks that practices should be considering.

And if you've seen these 2 present together before, you know you're in for a treat. They had a packed house last year - get there early!

Friday, Nov. 13 | 3:15-4:15 p.m. MT
International North @ The Broadmoor

10/28/2026

Louisville, we're coming your way!

Prompt is headed to the 2026 ChiroCongress Convention, Nov. 5-7, hosted by the Congress of Chiropractic State Associations.

We're looking forward to connecting with leaders shaping the future of chiropractic care.

Attending? We'd love to talk about what's next for the profession and how Prompt is helping chiro practices thrive.

See you in Kentucky!

10/27/2026

A unique note for every patient. Without typing every word.

That's what Dr. Ryan Knight, chiropractor and owner of Knight Family Chiropractic, loves about Prompt Sidekick.

With Sidekick, clinicians can:

- Capture natural patient conversations and turn them into individualized clinical notes
- Pull relevant information from patient intake forms directly into documentation
- Stay focused on the patient instead of stopping to type
- Review and finalize notes without starting from scratch

And the best part? The accuracy doesn't come at the expense of the patient connection.

As Dr. Knight puts it, "I get to be intentional and connect with the patient."

Better documentation without sacrificing the personal connection that makes great care possible.

Read Dr. Knight's full story: https://www.prompthealth.com/customers/knight-family-chiropractic

10/23/2026

Still documenting the old way?
- Documenting from memory
- Typing up notes
- Checking your own compliance
- Signing under audit risk

New way:
✨ Prompt Sidekick captures the session
✨ auto-fills the note
✨ and recommends compliant CPT codes.
🙋 Clinicians review and sign, then move to the next patient.

Cleaner notes, less audit risk, and hours back for patient care.

Prompt Sidekick can give you your evenings back.

10/22/2026

How much time does your team spend handling medical record requests from attorneys, insurers, and other providers?

That's time they could be spending on patients.

Our new partnership with ChartRequest takes that work off your team's plate at no extra cost to your practice.

The integration automates the entire process, from receiving requests and retrieving records to securely delivering them.

The results?
- Less paperwork and fewer interruptions
- Nearly $60 saved in staff time per request
- Turnaround in 5 days or less, with requests completed in as little as 48 hours
- More time for your team to focus on patient care

Learn more about the partnership: https://www.chartrequest.com/press-release/prompt-health-partnership

Already a Prompt customer? You can use this feature now! Learn more in our support center.

ChartRequest has partnered with Prompt Health to automate record pulls and enable faster release of information workflows.

10/21/2026

If Mike Dwyer were choosing an EMR today, here's what he'd look for…

Our co-founder joined Neil Trickett, PT on the Practice Promotions Practice Marketing Podcast to talk about what owners should actually prioritize when evaluating an EMR.

Here’s what Mike recommends:

- Look beyond the demo. Talk to customers the vendor didn't handpick and validate what you're being promised.
- Get your whole team involved. Your clinicians, billing team, front desk, and leadership all have different needs of the EMR. Make sure they're represented in the decision.
- Ask about onboarding and support. Great technology means very little if your team doesn't know how to use it.
- Evaluate where the company is going. Ask to see recent product releases, understand where they're investing, and think about what they'll look like in 3-5 years.

Mike and Neil also get into where AI is genuinely helping practices today, the pressures driving EMR changes, and what Mike sees coming next.

Catch the full conversation here, or wherever you get your podcasts:

In this episode, Neil Trickett talks with Mike Dwyer, co-founder of...

10/21/2026

Not all AI is created equal.

A handsaw and a power saw can both cut wood. But let's not pretend they're the same tool.

The same goes for AI.

Our 2026 Clinician Experience Report found a striking relationship between how clinicians rated their AI tools and how often they documented after hours.

Those who were least satisfied were nearly 5x as likely to be charting 5 or more nights a week.

So what separates one AI tool from another?

Pedro Teixeira, MD, PhD gets into what's happening behind the scenes, from the power of the model to how well it's integrated into your EMR.

Because when it comes to AI, what you're working with matters just as much as how you use it.

Explore the full report: https://prmpt.me/urMYf

10/20/2026

More eye contact with patients. Less eye contact with your computer screen.

That's what Stefanie DePaul, PT, DPT, FDN, CSCS, RYT and owner of Boston Health & Wellness, loves about Prompt Sidekick.

With Sidekick, clinicians can:

- Capture patient conversations and turn them into structured, rehab-specific clinical notes
- Document evaluations and follow-up visits without constantly stopping to type
- Review and finalize documentation right inside Prompt, without juggling another app
- Finish more notes during the workday instead of taking documentation home

And, bonus: It does more than your average scribe. It also suggests appropriate CPT codes and improves compliance.

As Stefanie puts it, "I just feel more connected with my patients."

And perhaps the best part? "I will never take notes home again."

Better patient connections and evenings without documentation hanging over your head. That's a pretty good combination.