Spruce Knob Seneca Rocks Telephone, Inc.

Spruce Knob Seneca Rocks Telephone, Inc. SKSRT has been providing telecommunications service to Pendleton County since 1977. This would be the commencement of a rapidly growing network of 1200+ lines.

On the 1st of July 1972, Spruce K**b Seneca Rocks Telephone was formed as a Corporation to provide telephone service to the people of the Spruce K**b Seneca Rocks area as a non-profit organization. Shortly after, planning and development began on the outside plant to build a network to link together potential customers with the outside world. With the completion of the network, the first phone ser

vice was installed and utilized in 1976. Since then, digital technology has made it possible for Internet exploration, modern features, and special circuits, providing residents and businesses in the SKSRT serving area with unlimited and fully customizable service. SKSRT was the last phone company east of the Mississippi to upgrade from a stepper switch. Taking the place of the stepper switch was the Siemens DCO. With the many changes to the outside plant and switching equipment, the company had to upgrade to modern, more efficient ways of billing. Billing went from pen and paper to keyboard and computer. SKSRT remains committed to providing the best customer service possible. In an effort to upgrade existing equipment and infrastructure and keep pace with rapid changes in the telecommunications industry, SKSRT has undertaken a $7,789,000 project to bring "Fiber to the Home" (FTTH) to all subscribers in its service area. FTTH will provide a timely upgrade to the Company physical plant and enable the Company to deliver digital voice, data, and video services throughout the exchange. This will allow SKSRT to accommodate communications demands envisioned for the 21st century.

07/24/2024

All: Please evaluate your bandwidth needs and see if you're on a level sufficient enough to manage your household usage.
Bandwidth. What is it? What does it do? How much do I need?
Bandwidth is the maximum amount of data transmitted over an internet connection in a given amount of time.
Bandwidth is often mistaken for internet speed but it's actually the volume of information that can be sent over a connection in a measured amount of time.
Internet speed is how fast it is received or downloaded.
How much bandwidth do I need?
This is all dependent on the number of devices and users in your home, as well as the type of activity you're using the connection for.
Streaming, gaming, several devices in use at one time, and other high-capacity activities require more bandwidth.
10mbps will only facilitate a family of two that uses the internet for email and web browsing only.
Suggested bandwidth for streaming is at least 25mbps.
You can look at the FCC’s guide to broadband to get a better gauge.
https://www.fcc.gov/cons.../guides/household-broadband-guide
How can I increase my bandwidth?
What is your internet level/plan?
Do you have sufficient bandwidth for your daily usage?
Do you have multiple devices (iPhones, laptops, tablets, etc.) connected?
Are you streaming?
These are all questions to ask yourself before evaluating your internet plan.
Internet levels can be increased by contacting your local office at (304) 567-2121.
Feel free to contact SKSRT at 304-567-2121 to inquire about bandwidth and have your level checked to see if its sufficient for your daily activities and needs, to enhance your user experience.
Is your Wi-Fi router effectively working?
A rule of thumb is to upgrade to a new router for the fastest most efficient speeds.
A router does not show wear and tear on the outside as much as it does within the device itself.
Also managing your router is a way to ensure efficiency.
Managing your router will show devices connected that are not necessary which can cause interference with your current bandwidth.
It can also show if a Wi-Fi network or capability has been accidentally turned off.
SKSRT offers a Gigaspire router to our internet customers. This can eliminate the need for you to troubleshoot your own router yourself, and it can be accessed by our technicians from our central office.
Please call the office and ask for further details.
Wired connection
Try using a wired connection from your Ethernet cable (CAT5) to your laptop or device.
Direct connections help eliminate congestion in the air waves and interference with other devices.
This connection eliminates the router and Wi-Fi connection.
Several of SKSRT's customers remain on a level of internet not sufficient for their daily usage.
We offer 100/100 mbps that can facilitate all needs including several devices and/or streaming and gaming capabilities.
As technology evolves, your internet speed must evolve too.
Don’t be left in the slow lane due to your internet speeds. Give us a call today!

09/21/2023

SKSRT is experiencing issues with various TV channels at the moment. We are aware and working to resolve the issue. We apologize for the inconvenience.

02/22/2023

Lower Timber Ridge and Simoda Customers:

SKSRT will be conducting an aerial maintenance upgrade on Friday, February 24, 2023. Please expect outages from 8:00-4:00.

01/25/2023

Due to weather conditions, the SKSRT office is closing at 11am today. Call 304-567-8911 with any service emergencies. Be safe everyone!

01/23/2023

Spruce K**b Seneca Rocks Telephone, Inc is looking for a full-time Customer Service Representative.
Location: Riverton WV
In this role, expectations are:
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills

Please send resumes to Spruce K**b Seneca Rocks Telephone, Inc. by February 10th, 2023.
PO Box 100. Riverton WV 26814. Or you can email resumes to: [email protected]

We are so grateful to have customer like you!  Happy New Year from all of us at SKSRT.
01/01/2021

We are so grateful to have customer like you! Happy New Year from all of us at SKSRT.

12/23/2020
Happy Thanksgiving from everyone at SKSRT.  Please note our offices will be closed Thursday November 26th & Friday 27th.
11/25/2020

Happy Thanksgiving from everyone at SKSRT. Please note our offices will be closed Thursday November 26th & Friday 27th.

11/13/2020

Spruce K**b Seneca Rocks Telephone Inc. (SKSRT) is seeking a General Manager, a leader who can think and act strategically and analyze new technologies in the market. They must have a solid background in financial and regulatory matters affecting the rural telecommunications industry. Strong member services is a must.
The General Manager of SKSRT is responsible for directing all aspects of our business in the areas served, including personnel management, customer relations, marketing, and public/government relations. Responsibilities include leading all facilities-based services and network maintenance. Must be familiar with West Virginia Public Service Commission and FCC policies and procedures. This position reports to and will work in a collaborative relationship with the SKSRT Board of Directors.
Responsibilities
-Lead all employees, includes hiring, coaching, counseling, development, training, creating teamwork and ensuring a rewarding work environment.
-Ensure proper staffing levels.
-Effectively manage financial information including monthly detailed reporting and work with the Board of Directors to establish an annual budget.
-Demonstrate excellence in communication skills both internally and externally.
-Effectively balance employee satisfaction, customer satisfaction and financial performance by delivering and supporting our products and services.
-Must comply with Federal and State labor and employment laws.
-Oversee the general day to day operations.
Qualifications
-4 year Bachelor's degree preferred
-5+ Years Management experience preferred
-5+ years relevant experience in the cable or telephone industry
-Excellent communications and organizational skills
-Financial management reporting experience
-Solid understanding of Cable/Telephone Industry
-Working knowledge of telecommunication networks and operations.

Spruce K**b Seneca Rocks Telephone Inc. is a telecommunications cooperative located in the Eastern Panhandle of West Virginia, which is a wonderful scenic location with lots of opportunity for fishing, hunting, and hiking. The company serves portions of two counties in the region with high quality, state-of-the-art telecommunications and data services. SKSRT has 15+ employees and serves approximately 1500 rural customers. SKSRT is an individual that has the experience, vision and leadership skills to lead the organization into a successful future.

Job Type- Full Time
Job Location- Riverton, WV
Compensation- This position offers an excellent benefit package and salary commensurate with qualifications and experience.
SKSRT is an Equal Opportunity Employer
Mail your resume to:
SKSRT
17009 Mountaineer Dr.
Riverton, WV 26807
Or
Email: [email protected]

Daylight saving time ends at 2 a.m. Sunday, Nov. 2. That means you will set your clocks back an hour before going to bed...
10/31/2020

Daylight saving time ends at 2 a.m. Sunday, Nov. 2. That means you will set your clocks back an hour before going to bed on Saturday, Nov. 1. Remember - spring forward, fall behind. Fire departments also recommend this as a good time to check and change your smoke detector batteries.

Address

17009 Mountaineer Drive/PO Box 100
Riverton, WV
26814

Opening Hours

Monday 9am - 4pm
Tuesday 8am - 4pm
Wednesday 8am - 4pm
Thursday 8am - 4pm
Friday 8am - 4pm

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