CERTIFY Health

09/01/2026

CERTIFY Health is heading to Chicago for Becker’s 5th Annual Future of Dentistry Roundtable, September 14–15.

The event brings together DSO executives and dental practice leaders for conversations around growth, AI and technology, financial performance, and clinical and operational transformation.

We’re also proud to have our COO, Dan Romary, joining the speaker lineup. On September 14, Dan will participate in “What Consolidation Means for Independent Practices and DSOs.”

We look forward to exchanging perspectives, meeting dental leaders, and being part of the conversations shaping what comes next for the industry.

See you in Chicago.
https://vist.ly/5gu9a

08/27/2026

Practice workflows do not lose visibility all at once. They usually lose it between steps.

A patient may begin check-in, but intake may still need review. Eligibility may need action before the visit moves forward. A patient message may require a response. Payment follow-up may still depend on manual tracking.

CERTIFY Health solves this by connecting the workflow across the entire patient journey.

Check-in readiness and intake status are visible in one place, updated automatically as patients move through the process.

Eligibility is reviewed proactively, so issues surface before the appointment instead of during it.

Patient communication is built into the same workflow teams already use for daily operations, keeping requests from falling through the cracks.

Payment follow-up is tracked automatically, replacing manual spreadsheets and status checks with a live view of what is outstanding.

Every step has clear ownership, so front-desk, billing, and operations teams always know what is next and who owns it.

That is what connects patient access to practice performance: less manual handoff, more staff capacity, and a smoother experience for patients and teams alike.

Book a demo to see how CERTIFY Health connects practice workflows end to end:
https://vist.ly/5gbrs

08/26/2026

Scheduling in one system. Intake in another. Follow-up tracked somewhere else entirely.

When the patient journey is split across disconnected tools, delays start showing up in places no one is watching.

Read how healthcare organizations can move from fragmented handoffs to a connected patient journey:

The patient journey looks simple from the outside. A patient schedules a visit.

08/25/2026

Dental patient access should not be managed through disconnected tools.

For multi-location dental organizations, the goal is not just to make one workflow work at one practice. The goal is to create a technology environment that can be standardized, supported, and scaled across every location.

When scheduling, intake, communication, payments, and follow-up live across separate systems, teams are forced to connect the workflow manually.

That creates more complexity to manage.

It also creates more variation across locations.

One team may handle intake one way. Another may manage follow-up differently. Patient communication may depend on separate tools or manual tracking. Over time, those differences make it harder to create a consistent patient access experience.

Connected workflows help reduce that fragmentation.

CERTIFY Health helps dental organizations bring key patient access workflows into one connected layer, supporting a simpler and more standardized way to manage daily operations.

The value extends beyond IT.

A more connected technology environment helps practice teams work with greater consistency, reduces unnecessary manual coordination, and supports the patient journey more effectively across locations.

Read the CERTIFY Health dental practice management guide to learn more:
https://www.certifyhealth.com/blog/dental-practice-management-guide-certify-health/

08/20/2026

A smaller vendor list is not the real win of technology consolidation.

The real win is less complexity, more consistency, and a stronger foundation to scale on.

For enterprise healthcare organizations, disconnected systems create friction across the entire patient access workflow. Scheduling may live in one place. Intake may move through another process. Patient communication may sit outside the main workflow. Payments may require a separate step. Follow-up may depend on manual tracking.

Each gap adds more work for teams.

IT manages more systems. Support handles more handoffs. Operations sees more variation across locations. Front-desk teams spend more time checking, updating, and coordinating between tools. And the patient journey becomes harder to deliver consistently.

That is why consolidation should not stop at “fewer vendors.”

It should help organizations create a clearer, more connected operating model.

CERTIFY Health helps healthcare organizations bring scheduling, intake, communication, payments, and follow-up into one connected workflow layer. This helps teams reduce fragmentation, improve visibility, and support a more consistent patient access experience across locations.

Less complexity.
Greater consistency.
A stronger foundation for growth.

Learn more about CERTIFY Health:

https://www.certifyhealth.com/

08/19/2026

Payment conversations should not start only after the patient has already left.

By then, the balance has moved into follow-up, the billing team may need to manage outreach later, and practice teams may have less visibility into what still needs action.

Our partnership with NADG shows how connected workflows can change that experience at scale.

In the first year of partnership, the teams supported more than 80% self-service adoption, increased patient NPS, more time returned to practice teams for higher-value, patient-facing work, and 2x faster prior-balance collections.

That is the value of bringing patient access, communication, and revenue workflows closer together.

When teams have better visibility into payment readiness earlier in the journey, they can reduce manual follow-up, support clearer patient communication, and keep the workflow moving with more confidence.

Congratulations to the NADG and CERTIFY Health teams on an incredible first year together.

Learn more about CERTIFY Health:
https://www.certifyhealth.com/

08/13/2026

Patient access is not only about helping patients schedule, check in, or complete forms.

It also depends on knowing that the right patient is moving through the right workflow.

When identity verification is disconnected from the access process, front-office teams may need to spend more time confirming patient details, correcting mismatched information, or managing avoidable registration issues. That can slow down the visit before care even begins.

Identity verification is becoming a core part of patient access because it supports cleaner workflows, stronger confidence at check-in, and better protection for patient information.

CERTIFY Health FaceCheck helps healthcare organizations bring identity verification into the patient access experience, so teams can confirm identity without adding unnecessary friction to the workflow.

Read the CERTIFY Health blog to understand why patient identification matters more than ever in healthcare:
https://vist.ly/5enja

08/12/2026

Scheduling can quietly become the hardest part of running a growing practice.

Not because there is too little availability, but because the process around that availability depends on things that do not scale: one scheduler who remembers all the rules, a callback list tracked by memory, a front desk that has to check multiple systems just to confirm one appointment. That works fine at one location. It starts to break the moment a second or third location gets added.

A scheduling workflow that actually scales gives teams a clear, shared view of provider availability, keeps booking rules consistent across every location instead of person-dependent, and makes sure open slots get noticed and filled quickly through waitlist and recovery workflows, rather than sitting empty because no one caught the cancellation in time. Just as important, everyone involved can see where a request stands, whether it is pending, confirmed, or needs follow-up, without having to chase someone down for an answer.

That is the problem CERTIFY Health's Patient Scheduling is built to solve. It gives patients a simple way to request care without calling in, gives staff one connected view instead of scattered systems, and helps teams recover appointments that would otherwise slip through the cracks.

For healthcare organizations scaling across locations, that difference shows up fast, in fewer missed appointments, less manual follow-up, and a front desk that is not constantly playing catch-up.

Book a demo to see how CERTIFY Health supports scheduling that holds up as you grow.
https://www.certifyhealth.com/contact-us/

08/11/2026

A reminder can go out on time and the visit can still be unprepared.

In 2024, MGMA found that 37% of medical groups saw no-show rates go up even as reminder tools became more common. Only 13% saw them go down. Half saw no change at all.

The real gap is not the reminder. It is everything that happens between the message and the visit, the missing form, the unreviewed insurance, the open slot nobody rebooked.

We broke down where that gap comes from and what a connected patient communication workflow actually needs to do. Full article linked below.

https://www.linkedin.com/pulse/patient-communication-more-than-reminders-certifyhealth-iqwzc

In 2024, MGMA found that 37% of medical groups saw no-show rates go up, even as reminder tools became more common across the industry. Only 13% saw no-show rates go down.

08/06/2026

Front-desk teams manage much more than check-in.

They help move patients from scheduled to ready, while handling intake details, eligibility review, patient updates, appointment changes, and record readiness. When these workflows sit across disconnected systems, staff often become the bridge.

That creates more manual work.

A team may need to check one system, update another, confirm missing information, and still make sure the EHR reflects what is needed before the visit.

Connected integrations help reduce that operational gap.

CERTIFY Health helps healthcare organizations connect patient access workflows with the systems teams already rely on, so information can move more clearly from intake to eligibility review to record readiness.

The result is better front-office visibility, fewer manual handoffs, and a smoother workflow for the teams managing patient access every day.

Book a demo to see how CERTIFY Health supports connected workflows.
https://vist.ly/5dt44