There are really two concepts when it comes to dealing with IT support. The first is “Reactive”. You wait for a problem to occur and deal with it on a call-by-call basis. This way you’re potentially in “crisis” mode and at the mercy of whatever “outside tech” you can get the quickest, regardless of their qualifications. The other is “Proactive”. You contract with a consultant working on the “insid
e” of your business. He not only reacts to problems as they occur but constantly monitor systems to head off potential problems before they become an issue. Obviously not every problem can be caught in advance, but with proper monitoring and preventive care, we can fend off 80% to 90% of problems before they become threatening. This equates to less down-time and ultimately less costs. We much prefer to work with clients as their “inside” support because we like to feel a part of the organization. We can take better care of them and have the time to insure everything is right. We prefer to prevent problems as opposed to reacting to them. It’s much less stressful for me and the client. Services Include:
1. You have direct access to an IT professional on a scheduled and non-scheduled basis.
2. “Remote Access” to all your systems for quicker response.
3. Daily monitoring of all your backups and server event logs to prevent potential failures.
4. Internet filtering to avoid viruses and offensive materials.
5. Provide key employees remote access to the network to allow them to work outside the office.
6. Keep you informed of all new technologies and how they can increase productivity, efficiency and stability.
7. Work with all your software/hardware companies on any support issues.
8. Provide Domain hosting and email hosting services and have a resource for website development and E-commerce.
9. Emergency support 24/7 as needed.
10. Access to major vendors discounts including DELL, Microsoft, IBM, APC, Global Trend Technologies and many more.
11. Consult with any sales and software support people for you, insuring you get the best price and best software support.
12. We have nearly 30 years experience in the Computer / Networking field and have been trained by Microsoft, IBM, Cisco and Novell as well as many others. I retain my Certified Network Engineer, Microsoft Certified Systems Engineer and Certified Network Administrator status.
