Higher State Technology, LLC

07/11/2024

06/26/2020

Kudos to our Round Rock Chamber for a clever encouragement!

04/02/2020

Protect your Zoom Room - use passwords...

The FBI on Monday warned of a nationwide rise in so-called “Zoom-bombing,” or video hacking, as more people have turned to video-teleconferencing amid the COVID-19 pandemic.

03/24/2020

If you have any questions about this, we're here to help. Please contact [email protected], or message here.

As people disperse to their homes to work and study because of the coronavirus pandemic, cybersecurity experts say hackers will follow.

03/23/2020

Have you figured this out? We have! Contact us for kind and expert help to keep your business up and running.

Companies are finally investing in the remote work technology that they didn’t think they needed before.

03/02/2020

Considering how to leverage remote working should there be a need to protect employees or customers? Here is a lighter side view of the etiquette. Stay tuned for an article on more 'how to' get your business ready and set up.

Millions are now trialling remote working. While the tech may be in place, the rules of engagement are not

11/08/2019

Windows 7 expires 1/14/20 – make your update/upgrade plans NOW!

10/11/2019

Higher State Technology is looking for two entry-level Help Desk Technicians to work in our Round Rock offices M-F, 8-5pm. You will be joining a pool of other technicians to serve our many customers, from residential to enterprise level, with most being in the SMB market. You may be in a call queue or making field calls for these Managed IT clients.

Our values focus begins with deep service - service to our clients, service to our team, service to each other. Our organizational structure is formed around Holocracy, which gives each member roles they fulfill with both accountability and decision-making permission in those roles. If you are self-sovereign and have an entrepreneurial bent, this may be the right place for you!

We’d prefer A+ Certification but will consider on-the-job experience too. Customer service experience is a must. This is an apprentice level role so salary is set for growth, but you will be offered a living wage to start.

Please send your resume and a cover letter to apply.

Responsibilities
• Work Help Desk tickets within SLA's
• Respond to customer issues via phone and email
• Provide customer assistance
• Document customer interactions through ConnectWise ticketing system
• Run diagnostics to resolve customer reported issues
• Properly escalate issues you are unable to resolve
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
Qualifications
• Experience working in a help desk environment or in customer service
• Proficiency with Windows, MAC and IOS computers
• Excellent oral and written communication skills
• Detail oriented
• Highly organized
• Ability to diagnose and resolve basic computer technical issues
• Can lift and move computers, printers and other peripheral items

You must be able to work in a fast moving environment!

Additional Benefits you will enjoy:

Salary and Bonus opportunities
Health, dental, vision and life insurance selections
Vacation days as well as company holidays
HST Flourish™ - a Personal Growth and Prosperity Program

05/29/2019

Windows 7 Support is ending soon! But no need to panic. Our newsletter gives you info about how this may affect your business and what steps you need to take to remain secure. https://bit.ly/2Kcum19

02/25/2019

There are no more excuses for events without women speakers, here are several hundred in Austin tech ready to help! https://ctt.ec/T16PI+ We're also super excited that our own Cindy Gautschy Goldsberry and Anna Miller are on the list.

(TECH) Event organizers don't always know where to look when hoping to improve diversity, so here are hundreds of Austin women ready to get involved!