TCN

09/03/2026

Looking for a contact centre platform that offers flexibility and scalability?

For BPO Collections Ltd, these were key reasons for choosing to work with TCN.

In this short video, Steven Smart, head of respect and program manager, explains how TCN supports the group’s needs, including the fact that three other companies within the group also use TCN.

That means a more seamless approach across the wider group, with consistency in the platform and the flexibility to support different business needs.

Hear directly from Steven and discover why BPO Collections chose TCN.

Talk to us today to find out how we could support your contact centre.

Watch the full video here: https://www.youtube.com/watch?v=gScdLmM9PeI&t=12s

Steven Smart, head of respect and program manager at BPO Collection...

09/02/2026

"Downtime isn't just an operational inconvenience—it directly impacts agent earnings and business growth." For performance-driven contact centers, platform reliability is everything. BJ Horrocks, President of Yessio, shares why TCN has been their platform of choice for over 6 years. Learn how reliable dialer technology drives success from the agent floor to executive leadership!

BJ Horrocks, President of Yessio, values the ease of use TCN provid...

08/31/2026

We’re proud to sponsor ACA International’s The Clinic on September 10 from 1-2 PM CT.

This month’s conversation, “When the Client Is Under Attack: What Agencies Need to Know Before Disruption Hits,” will focus on what agencies should be thinking about when a healthcare client experiences a cyberattack, data breach, system outage, or ransomware event.

Join the conversation as participants explore operational readiness, client communication, data and backup considerations, compliance risk, and how agencies can prepare to remain steady partners when disruption hits.

Click here to add it to your calendar:https://ow.ly/37HP50ZHjj1

08/26/2026

Managing first-party EBO and third-party healthcare collections means juggling two completely different operational models: one high-volume inbound customer service, the other focused on outbound outreach. Brandon Husman, VP of IT and Strategy at State Collection Service, shares how unifying communication data under one roof with TCN helps manage both with ease. Watch now to see how the right technology partner supports rapid growth in healthcare revenue cycle management! https://ow.ly/3VRe50Zx2G5

For State Collections, their sales experience with TCN was a strong...

08/25/2026

Hear from Steven Smart about why BPO Collections Ltd chose TCN.
https://youtu.be/gScdLmM9PeI

In this short video, Steven shares why the team chose TCN and the difference it has made to their business.

BPO Collections uses TCN for both inbound and outbound dialler campaigns, giving them a flexible blended approach.

They also use TCN’s BI and WFM features to help the business operate as efficiently as possible.

One of the biggest reasons they chose TCN was flexibility and scalability.

With three other companies within their parent group also using TCN, they’ve been able to create commonality across the businesses while giving their teams a platform that is simple to use.

And the response from their staff? Extremely positive.

Steven says the simplicity of TCN made the transition easy for agents and that positive experience has translated directly into a better customer experience.

He says the BPO team took a very risk-averse approach to migration. And as it went so well they realised they could have moved much faster!

They successfully transferred around 100 agents without a second of downtime.

Steven says that any for organisation considering a move but worried about the risks of changing systems, migration with TCN isn't complicated.

TCN can give you the confidence that the process can be simple, scalable and seamless.

Watch the video to hear more about BPO's experience with TCN.

Emma Reynolds (MCICM) Spencer Taylor FCICM Andy Brooks MICM Alexandru Dima Mario Anghel Florian Vladut Andrei Kerry Sherman

Steven Smart, head of respect and program manager at BPO Collection...

08/19/2026

When rapid growth hits, manually calculating metrics, call volumes, and agent schedules across dozens of spreadsheets quickly becomes unsustainable. Kelsey Jones, Customer Service Manager at Nuvative, shares how moving away from Excel and adopting TCN's Workforce Management (WFM) and Scorecard Evaluations transformed their daily workflow and simplified tedious tasks to save time in the contact center. Check out how modernizing your tech stack takes the stress off management and boosts efficiency!
https://ow.ly/lKsk50Zx1Zp

For Kelsey Jones at Nuvative, their Workforce Management (WFM) proc...

08/14/2026

In a world full of grandiose tech promises, reliability and genuine partnership stand out.
Alasdair Skeoch, Managing Director at BPO Collections, shares how deploying TCN across four UK businesses created a unified platform that agents actually enjoy using. By standardizing technology, their team can leverage subject matter expertise seamlessly across every location.
Watch the clip to see how true collaboration drives long-term success.
👉https://ow.ly/N3f650Zx1zv

In a world full of grandiose tech promises, reliability and genuine...

08/12/2026

Join us tomorrow August 13 from 1:00 p.m. – 2:00 p.m. Central for The Clinic: What Best-in-Class Looks Like: A Healthcare Collection Conversation, presented by ACA International and sponsored by TCN!
Hear directly from industry speakers Jill Cloys and Cooper M Walker as they dive into modern solutions and best practices transforming healthcare collections.
Don't miss out—save your spot today! 👇
https://www.acainternational.org/education/community-chats/

08/12/2026

Technology adoption is one of the biggest competitive differentiators.
Alistair Skeoch (Managing Director, BPO Collections & COO, Everyday People Financial Solutions) shares how partnering with TCN across four UK businesses transformed their operations. See how a strategic tech partnership drives real operational impact now!
https://ow.ly/BLQS50Zx1KG

Managing Director of BPO Collections and Chief Operating Officer, A...

08/06/2026

When your cloud contact center software just works, monthly check-ins aren't spent troubleshooting—they're spent innovating.

Darren Rogers, Strategic Operations Manager at Overdales Legal, shares how reliable technology and dedicated account support allow his entire team (from leadership to frontline agents) to collaborate directly on new ideas and continuous improvements.

What could your team accomplish with 100% peace of mind?
https://youtube.com/shorts/VufXao7V1n0?feature=share

When your cloud contact center software just works, monthly check-i...