TCN

11/04/2026

Scalability should never come at the cost of operational disruption. In this video, Tim Cullen, Chief Information Officer at Credit Corp Group, shares how seamlessly implementing TCN transformed their contact center operations. By maintaining a consistent CRM interface for agents, they expanded call capacity from 5,000 to over 1 million calls a day in just one week—without missing a beat.
When upgrading core technology, minimizing change management is essential for keeping productivity high and agents empowered.

How does your organization handle large-scale technology transitions while protecting agent workflows?
https://ow.ly/bR6Y50ZVvRR

11/03/2026

The collections organisations leading the market in 2026 are not the ones with the largest call centres—they are the ones with the most agile tech stacks. By consolidating communications, automating routine steps, and eliminating vendor bloat, collections leaders can take on heavier account volumes while keeping fixed overhead firmly in check. Ready to explore how unified contact centre technology can support your organisation’s recovery targets? Read the full breakdown on TCN’s blog to learn more.
https://ow.ly/wNOA5102rI8

11/02/2026

Scaling your operations should not mean constant renegotiations. Brandon Huisman, VP of IT and Strategy at State Collection Service, shares how TCN's predictable pricing model allows them to seamlessly onboard new health systems without hitting pause to renegotiate terms. Having a partner set up for scalable growth makes expanding client portfolios fast, efficient, and stress-free. When choosing software for your organization, flexibility and transparent pricing are essential for sustained growth. How does your team ensure technology vendors scale smoothly alongside your business?
https://ow.ly/m9cX50ZVvE0

10/30/2026

Automation can streamline processes, but human connection is what truly builds customer loyalty. In this clip, author and customer service expert Jeff Toister highlights the importance of being human in the moments that matter—whether automation fails, a customer feels unconfident, or a personalized touch adds extra value. We practice empathy, listening, and problem-solving every day. Bringing those same human skills to work transforms customer interactions into meaningful experiences. What is one way your team ensures a human touch in customer support? Let us know in the comments! https://youtube.com/shorts/S2-_5AYhBcU

10/28/2026

Reliable communication and swift support are critical when managing contact center operations. Brandon Huisman, VP of IT and Strategy at State Collection Service, highlights the impact of having a dedicated single point of contact with TCN. Whether resolving day-to-day inquiries or navigating rare service disruptions, immediate communication and transparent timelines ensure complete clarity and minimal disruption. TCN is committed to delivering responsive, reliable support that keeps operations running with total confidence. Get in touch with our account managers to learn more about TCN's customer service. https://ow.ly/WHuk50ZRAv4
https://ow.ly/OYIP50ZRAv5

State Collection Service enjoys the instant access to TCN's support...

10/27/2026

We are excited to be sponsoring an upcoming AccountsRecovery.net webinar. The event will be held on Monday, November 2 @ 1pm ET. The topic is, "Are Text Messages Calls Under the TCPA?" Click here to register: https://ow.ly/bnOn5101s36

10/23/2026

Connecting agents with the right customers at the right time is one of the biggest challenges contact centers face today.

BJ Horrocks, Managing Director at Yessio, shares how leveraging modern communication channels—whether through phone systems or text messaging—requires smart technology to ensure reaching responsive customers. By partnering with TCN, Yessio ensures its team can reliably reach the right parties and deliver optimal results.
Check out TCN's powerful contact center solutions now: https://ow.ly/Akmv50ZRwIa

https://ow.ly/OJE450ZRwIc

Yessio shares how they are able to ensure they are connecting with ...

10/21/2026

Building world-class solutions requires deep collaboration, a shared passion for technology, and a commitment to continuous improvement. Tim Cullen, Chief Information Officer at Credit Corp Group, emphasizes how working interactively with the TCN team enables frequent enhancements and daily fixes to achieve the best possible results.
https://ow.ly/fOFC50ZRwAz

10/19/2026

TCN non è solo un'azienda dello Utah: siamo un team globale. L'Employee Spotlight di questa settimana è dedicato al nostro team in Italia, dove Roberto Guidi ha dimostrato una straordinaria dedizione nel guidare la crescita e l'innovazione in tutto il mercato italiano. Diplomato in Agraria, Roberto ha costruito un solido percorso nel settore bancario e dei servizi finanziari – lavorando con realtà internazionali come Ford Credit, Citicorp, Deutsche Bank e Lindorff/Intrum – e porta in TCN un ricco bagaglio di esperienza operativa e di conoscenza del settore.
Alla domanda su cosa preferisca del suo lavoro in TCN, Roberto ha indicato la natura dinamica della collaborazione tra lingue e competenze diverse, unita all'entusiasmo di trovarsi al centro dei momenti chiave dello sviluppo del mercato. Gli piace in particolare implementare con i nuovi clienti strumenti innovativi come Workforce Management (WFM), Conversational Analytics e Smart AMD, quest'ultimo una novità assoluta per il mercato italiano.
Quando non è in ufficio o in riunione con i clienti, troverete Roberto impegnato in attività all'aperto come il trekking e la corsa, alla scoperta di nuove mete di viaggio, ai fornelli a preparare ottimi piatti o a rilassarsi a casa con i suoi gatti.
Grazie, Roberto, di far parte del team globale di TCN!

TCN is not simply a Utah company; we are a global team. This week's Employee Spotlight shines on our team in Italy, where they have shown outstanding dedication to driving key growth and innovation across the region. Roberto Guidi holds a diploma in Agriculture and a robust background in the Banking and Financial Services industry—having worked with global institutions like Ford Credit, Citicorp, Deutsche Bank, and Lindorff/Intrum—he brings a wealth of operational experience and domain knowledge to TCN.

When asked about his favorite part of working at TCN, he highlighted the dynamic nature of cross-language, cross-domain collaboration and the thrill of being right at the center of pivotal market-building moments. He particularly enjoys deploying transformative tools with new customers, including Workforce Management (WFM), Conversational Analytics, and Smart AMD, which is brand-new to the Italian market.

When not in the office or meeting with clients, you’ll find Roberto staying active through trekking and running, exploring new destinations while traveling, cooking up great meals, or relaxing at home with his cats.
Thank you for being part of TCN's global team!

10/16/2026

Agility and compliance must go hand in hand. Ryan Pratt, VP Production Technology Solutions at TSI Canada, explains how TCN's Natural Language Compliance tool simplifies operations by allowing real-time adjustments on the fly. Instead of taking down entire campaigns or spending days resolving campaign errors, teams can pivot in seconds and keep operations running smoothly while staying fully compliant. TCN empowers call centers with intuitive, flexible tools that turn complex compliance management into a seamless, hassle-free process.

TSI Canada tells of the ease of use of TCN's Natural Language Compl...