HotWax Commerce

08/28/2026

An unexpected fulfillment route is not always a routing mistake.

A nearby store may show stock, yet still be unavailable for an online order because safety stock, facility eligibility, fulfillment capacity limits, or inventory depth in the store affected what the routing engine could allocate.

In the latest blog, we explain how retail teams can diagnose routing decisions in the same sequence the routing engine evaluates them, so teams can fix the right input before changing rules across the network.

Read the full blog: https://na2.hubs.ly/H07t4FR0

Learn how to diagnose a surprising order-routing decision by checking sellable inventory, eligibility, capacity, facility groups, and rule sequence.

08/27/2026

Tired of delays, rising costs and unhappy customers with basic routing?

What if your orders always shipped from the right place, on time?

Here is exactly how to make that happen: https://na2.hubs.ly/H07t3p50

08/26/2026

Better routing starts with better visibility into what a rule will do.

Before a routing change goes live, retailers can simulate its impact on store workload, protected inventory, split shipments, and delivery promises.

HotWax Commerce helps teams test proposed routing rules against live order management system data without affecting operational transactions.

Teams can compare outcomes, refine logic, and deploy changes with clearer expectations across high-volume sales events.

Simulate first. Route with confidence.

Read the full blog here: https://na2.hubs.ly/H07rDZD0

See how HotWax Commerce's Simulation Engine tests proposed order routing rules against live production data before they affect operational transactions.

08/25/2026

HotWax Commerce team will be at the RetailClub Events AI Festival in Huntington Beach.

RetailClub brings retail and brand leaders together to discuss how AI is reshaping the way teams build, sell, lead, and operate.

For retailers, those conversations will quickly move from AI strategy to ex*****on: how inventory is protected and how fulfillment decisions are handled across stores and warehouses.

We look forward to joining the industry in Huntington Beach to talk about the order and inventory management controls behind AI-ready retail operations.

If you are planning your schedule, let’s find time to connect: https://na2.hubs.ly/H07pYPb0

See you at RetailClub AI Festival in Huntington Beach from September 22-24, 2026.

08/24/2026

Not every store product should go online right away.

Luxury retailers often keep runway or display pieces in flagship stores to create a strong brand experience.

With the right OMS, you can keep these items reserved for in-store customers and list them online later if they remain unsold.

Learn more here: https://na2.hubs.ly/H07nR7y0

A complete guide to luxury order management covering accurate promises, boutique routing, pre-orders, repairs, returns, cross-border rules & VIP service.

08/21/2026

Store transfers don’t have to be guesswork.

With automated recommendations powered by real-time data, retailers can keep shelves stocked and customers satisfied, without the need for spreadsheets.

Read more: https://na2.hubs.ly/H07mBQD0

Keep store inventory accurate with mobile workflows for receiving, transfers, cycle counts, inventory adjustments. Explore the workflow and business value.

08/20/2026

AI agents cannot support order operations accurately without OMS context.

HotWax Commerce MCP Server gives AI tools controlled access to approved OMS capabilities, including order lookup, inventory checks, and routing review.

Teams can investigate order issues, review live OMS context, and prepare approval-ready actions without moving control outside existing workflows.

Answers come from live OMS data, while permissions, approvals, and sensitive actions stay governed inside HotWax Commerce.

Explore the MCP Server here: https://na2.hubs.ly/H07ltfd0

08/17/2026

AI agents need more than prompts to support order management.

They need live OMS context, governed access, and human review before changing sensitive actions like routing, fulfillment, or inventory decisions.

In our latest blog, we cover five use cases for AI agents in order management.

These include investigating stuck orders, explaining routing decisions, flagging inventory risks, and helping customer service teams review resolution options.

Read the blog: https://na2.hubs.ly/H07cQ3d0

Explore five order management workflows where AI agents resolve exceptions, prioritize work, explain routing, flag inventory risks, and support CSRs.

08/13/2026

HotWax Commerce will be at Shoptalk Fall in Nashville.

Retailers are using this planning window to make the decisions that shape 2027, especially around how they manage inventory, route orders, and fulfill across stores and warehouses.

We look forward to joining the industry in Nashville to talk about the practical side of order management, beyond the big ideas and into the logic that protects margin and keeps retail operations moving.

If you are planning your schedule, let’s find time to connect: https://na2.hubs.ly/H078-cf0

See you at booth in the Music City Center in Nashville from September 29 to October 1, 2026.

08/11/2026

Not every split shipment is bad but some are completely avoidable.

When low-value items trigger extra splits, profits take the hit.

Here’s how to cut delivery cost without cutting service

👉 Read the full blog: https://na2.hubs.ly/H075Sp00

Protect gift-with-purchase margins with routing rules that keep promotional items together and reduce costly split shipments. Explore the complete guide.