06/02/2026
As we gear up for Session 2 of our Technology Leadership University, Niel Nickolaisen, our host and Field CIO has a message on what to expect:
Dear All,
Session Two of VLCM's Technology Leadership University is next Wednesday. Our session topic is Operational Excellence, Delivery, and Credibility. Of the six things that we must master as technology leaders, I consider operational excellence, delivery, and credibility the foundation that supports all others.
In about 30 minutes, I will go through my concrete, pragmatic, and simple methods for improving operational excellence and delivery (with a resulting increase in credibility). I will cover my approach to the most critical aspects of ITIL/ITSM, agile, and lean, and introduce tools for proactive service-level improvement and for shifting from unplanned to planned work. I will also discuss the importance of "flow" and introduce the two metrics that matter most.
Please join me and let's have some fun as we get better at everything we do.
Thank you,
Niel
To register for the event, head to https://na2.hubs.ly/H05V88m0. We'd love to have you join us!