12/28/2023
Hold, please!
Did you know that 33% of customers will not wait on hold at all? Studies also show that over 27% will wait one minute, and 75% of online customers expect a resolution within five minutes.
Long wait times, multiple call transfers, having to repeat information, and unclear policies and solutions all contribute to a lousy customer experience.
With Servitization as your compass and a single-source platform as your guide, four measurable contact center outcomes place the customer first. Here's how: https://shorturl.at/cvCO6
Simplus Infosys