MindTouch

03/03/2021

What does best-in-class self-service mean to you? Here's how 8x8 improved self-service and created a consistent customer experience:

Learn how 8x8 used the MindTouch platform to enable KCS and best-in-class customer self-service.

02/03/2021

How you define business outcomes and KPIs says a lot about how "outside-in" your organization really is. Here are the ten essential KPIs to better understanding the customer journey:

A look at ten customer journey KPIs and their essential role in helping organizations to take a customer-first approach to enriching customer experience.

01/27/2021

Time is of the essence when it comes to launching a customer self-service solution. That's why we've developed our own method to get businesses up and running in just a few weeks. Here's what it looks like:

Learn the six fundamentals for launching self-service on a compressed timeline.

01/20/2021

Are you delivering a good experience when customers try to solve problems on their own? Here's how Gainsight did it:

Gainsight relies on the MindTouch knowledge management platform to help customers and partners adopt new products, answer questions, and troubleshoot on their own. Over the past year alone, sessions to the self-service support site have increased 34%.

01/13/2021

Is there a connection between customer lifetime value and content? You bet. Here are 3 ways content can drive CLV:

A look at the close tie between content and customer lifetime value (CLV) and how you can "activate" your own.

12/16/2020

Trust, safety and inclusion.

Here's how Forrester predicts these 3 topics will shape in 2021:

In 2021, the pandemic will affect CX even more than it has in 2020, especially for trust, safety, and inclusion. Read 2021 customer experience predictions.

12/09/2020

Finish the year strong and join us for our final of the year!

Register here: https://mndt.ch/3lFdFKO

12/04/2020

Ready to take customer self-service to the next level? Here are a few personalization strategies that are mindful of your customer's data:

At a high level, a personalized self-service experience is about giving customers what they want. And when it comes to support, 71% of consumers want the ability to solve customer service issues on their own. They expect support content relevant to their product service, problem, or question.

11/26/2020

There's always room for pie 🥧
Happy Thanksgiving, from our team to yours!

10/14/2020

Top businesses know:

When any company hits the mark with customer experience, they're setting new expectations for every industry.

Learn how you can elevate the customer experience with an unexpected solution— knowledge management: https://mndt.ch/2FecjHN

Elevating CX with Knowledge Management. How Organizational Knowledge Drives Engagement, Loyalty, and Revenue. A MindTouch Whitepaper.

10/09/2020

MindTouch News: introducing a rich suite of analytics for the customer-obsessed organization!

Read all about it here: https://mndt.ch/30KwSDc

Learn more about Customer Experience Analytics from MindTouch.

10/06/2020

In honor of and , we'd like to give a HUGE shout out to our customer success team! 🎉

Thank you all for the work that you do!