Helpshift

Helpshift The AI-Native Player Engagement Platform. Transforming player conversations into growth opportunities.

Our customers turn to us when they are striving to achieve infinite scalability without increasing cost, are frustrated from dealing with disparate technology, and are ready to provide their customers with unmatched customer service. Helpshift will help your company provide a rich and robust customer support experience all from the comfort of your app. You have made the investment to build a great

app, and shouldn’t make users leave at their most vulnerable moments when they need your help. Helpshift believes great support happens in the app, and that’s our commitment to each of our customers!

Proving AI Can Produce Results: Helpshift's Evolution into Player Engagement.We know that player disengagement erodes th...
02/20/2026

Proving AI Can Produce Results: Helpshift's Evolution into Player Engagement.

We know that player disengagement erodes the outcomes you value the most:
✴️ Player retention and satisfaction
✴️ LTV
✴️ VIPs and monetization
✴️ Community health and safety

In this session, we'll go deep into how you can unlock new opportunities to improve the outcomes you care about, by shifting the perspective on player support into player engagement.

Join Rakesh Mistry (Product and GTM Director, Keywords Studios) and Erik Ashby (Head of R&D, Helpshift) for a masterclass exploring the causal factors that drive player disengagement and an exclusive showcase of Care AI, the industry's first truly player-centric AI agent - including results of recent beta trials that will surprise you.

Tuesday, March 10 | 2:00pm - 2:30pm
Location: Room 2000, West Hall

And Book a Meeting with us to Experience the S.H.I.F.T. at GDC 2026
https://hubs.li/Q043XS160

Reactive, ticket-based support is over. As we move toward GDC 2026, Helpshift, a Keywords Studios Platform, is proud to ...
02/19/2026

Reactive, ticket-based support is over. As we move toward GDC 2026, Helpshift, a Keywords Studios Platform, is proud to introduce the team on the ground dedicated to transforming player interactions into powerful drivers of long-term loyalty.

Meet the experts behind the S.H.I.F.T. in Player Engagement.
- Rob Schoeppe – Strategic leadership in Player Engagement.
- Rakeshkumar Mistry – Product & GTM Director.
- Erik Ashby – Head of R&D.
The Engagement Experts: Kaila Jarvis, Adam Blomberg, Mauro Indino, David Tamayo, Sam Pang, and Kent Martin.

Whether you’d like a live demo of Care AI and to meet the architects behind Care AI and Proactive Engagement, explore our new platform, or simply step into a “Safe Zone” away from the convention floor buzz, our team is ready to connect.

Book a Meeting with us to Experience the S.H.I.F.T. at GDC 2026
https://hubs.li/Q043RRRC0

Experience the S.H.I.F.T. at GDC Festival of Gaming 2026.This GDC marks a turning point. Helpshift will be unveiling its...
02/17/2026

Experience the S.H.I.F.T. at GDC Festival of Gaming 2026.

This GDC marks a turning point. Helpshift will be unveiling its next chapter.

The S.H.I.F.T. is coming.

Join one of our activities during the week: https://hubs.li/Q043ktN40

Day 1 at Pocket Gamer LondonThe Helpshift team had a great first day — genuinely excited by the conversations around pla...
01/19/2026

Day 1 at Pocket Gamer London

The Helpshift team had a great first day — genuinely excited by the conversations around player engagement, growth and retention.

It was lovely catching up with clients, partners, and so many thoughtful people from across the gaming industry. The passion, openness, and curiosity in these discussions are what make this community so special.
Looking forward to more good conversations tomorrow with familiar faces and new ones alike.

If you see the Helpshift team around and fancy a chat about player engagement, feel free to say hello.

Great session "Beat the uninstall button" presented by Rakesh Mistry (Head of Product).

Insightful roundtables discussions at Hivemind. Thanks, Fastspring's team, and Harry Phokou. It was a fantastic event!

London bound ✈️. The Helpshift team is bringing the State of AI Report, the Care AI demo, and the Player Engagement: Bat...
01/19/2026

London bound ✈️.
The Helpshift team is bringing the State of AI Report, the Care AI demo, and the Player Engagement: Battle Royale decks. See you at The Brewery.
Book your meeting now or say hello to the team if you see us!
https://hubs.li/Q03_f0bY0

Support, Community, and Trust & Safety teams battle chaos every day. So, we turned it into a card game. 'Player Engageme...
01/18/2026

Support, Community, and Trust & Safety teams battle chaos every day. So, we turned it into a card game. 'Player Engagement: Battle Royale' is available exclusively at . Book a meeting to claim your deck.
https://hubs.li/Q03_f0zc0

On the eve of Monday, January 19, Helpshift, a Keywords Technology is co-hosting Hivemind World London along with FastSp...
01/13/2026

On the eve of Monday, January 19, Helpshift, a Keywords Technology is co-hosting Hivemind World London along with FastSpring and Nexus: a curated, mixer for senior gaming leaders exploring player engagement and growth.

Join our Expert Roundtable: “Player Engagement & Support Hivemind: The State of AI in Player Experience”.

🗓 January 19 | 5PM till late
📍 London
🎟 Complimentary tickets | Limited spots

What’s happening:
⚡ Small-group roundtables with industry leaders
🤝 Speed networking with intent
🧠 Open, off-the-record conversations
🍸 Drinks, snacks, great energy — plus a DJ from 10:30

Who should request an invite?
If you lead or influence:
• Player Engagement, Player Experience, or Player Support
• Community, Trust & Safety, or Live Service Integrity
• VIP Players, D2C, Monetization, or Revenue Growth
• Product, Technology, or Live Ops
• Studio leadership (Founders, CEOs, CFOs, CTOs)
…you’ll be very much in the right room.

👉 Request an invite HERE:
https://hubs.ly/Q03-s_fR0
Come add your perspective to the hive!

AI isn't just a tool; it's a catalyst. Join Rakesh Mistry (Product & GTM Director) on Monday, Jan 19 at 10:20 AM (AI Adv...
01/08/2026

AI isn't just a tool; it's a catalyst. Join Rakesh Mistry (Product & GTM Director) on Monday, Jan 19 at 10:20 AM (AI Advances Track) for 'Beat the uninstall button. How AI-Native Engagement Rewrites the Player Retention Playbook'. He’s breaking down the framework, reshaping the player's journey."
https://hubs.li/Q03-5R7B0

Wishing you a prosperous and happy New Year from the entire team at Helpshift. We are jumping into the new year and hitt...
01/06/2026

Wishing you a prosperous and happy New Year from the entire team at Helpshift.

We are jumping into the new year and hitting the ground running with Pocket Gamer Connects London and have lots to share!

We’re launching Care AI — the first gaming-native AI Agent, designed from years of insight in player support, driving up player experience and satisfaction.

We’ll be showing how this exciting feature enhances player engagement.

If you want to learn more:
- Book a meeting with us! https://hubs.li/Q03ZC50r0
- Join Rakesh Mistry's session "Beat the Uninstall Button: How AI-Native Engagement Rewrites the Player Retention Playbook" on Monday, Jan 19 @ 10:20am GMT
- Join us at the Hivemind World Games Mixer on Monday Jan 19th @ 5pm: https://hubs.li/Q03ZC5zz0

🧠 Mental health matters. Not just today, but every day. That's why we share daily mantras with our content moderators to...
10/10/2025

🧠 Mental health matters. Not just today, but every day. That's why we share daily mantras with our content moderators to help them stay grounded and resilient. But honestly, they are for anyone working in games, digital spaces, or beyond.

For World Mental Health Day, we’ve decided to share our moderators’ top 10 mantras with you. Swipe through to find the one that speaks to you most.

💙 Save this post for later
💙 Print your favourite mantra
💙 Or write it on a sticky note for a daily reminder on your desk

Repeat one (or all) when things feel overwhelming. Sometimes the smallest reset can make the biggest difference.

💭 What’s your go-to mantra for tough days? Share it in the comments. You never know who might need to hear it.

Be kind to your mind!

40% CSAT improvement in just 12 weeks. But here's what the numbers don't tell you—KIXEYE didn't just switch platforms. T...
09/11/2025

40% CSAT improvement in just 12 weeks. But here's what the numbers don't tell you—KIXEYE didn't just switch platforms. They reimagined what player support could be.

KIXEYE proved that with the right approach, support can become a competitive advantage rather than a cost center.

Join our deep-dive session on September 18th, when KIXEYE's team will reveal the tactical decisions that drove these results. There will be no fluff, just the playbook.

🎁Join us for a chance to win our latest Player Engagement Battle:Royale card game!

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Register: https://hubs.li/Q03J2lMZ0

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180 Montgomery Street
San Francisco, CA
94104

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Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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