Cresta

03/04/2021

According to Qualtrics, the aggregate of NPS across 20 industries has dropped by more than 50% in 2020!! 😱

Learn how to improve your NPS score in the new digital age in our latest blog post by James Purvis!

Call centers have been flooded with an unprecedented amount of call volume since the beginning of the pandemic as customer behavior has shifted from physical interactions to digital transactions. In fact, in 2020, we saw enterprise contact center call volumes jump over 800% from normal levels (Sourc...

03/03/2021

(Sound On)

Join our co-founders Zayd and Tim for Cresta's Spring Release: The Sound of Expertise! Broadcasting on LinkedIn Live and other social channels on Tuesday, March 16th at 9:00 am PST.

Register now: https://bit.ly/3sNOWrM

03/01/2021

The Cresta just got bigger!

We would like to officially welcome Matthew Mulqueen, James Purvis, Shannon Hittson, Haldan Noecker, and Chris Jensen to the Cresta family!

Excited to have you on board!!

02/22/2021

What is the difference between lazy and creative approaches to ? And what does it mean for jobs in the future? Hear this keynote at The Economist's Innovation@Work between Zayd and Sebastian.

02/16/2021

Turn every customer interaction into an opportunity with Cresta!

Learn more about our patent-pending Expertise Engine that provides real-time assistance for contact center agents and deep insights for managers.

Unlock your team's potential with Cresta! Learn more about Cresta's platform here: https://bit.ly/3bhlJ1g

02/12/2021

Looking to break the status quo and improve your employee engagement program? Here are some helpful tips in our latest blog. Check it out!

The global pandemic has brought on a monumental shift in the way many businesses operate. But it’s not just businesses that have had to adjust — In some way, shape, or form, a majority of American workers have also been affected. According to research by the Bureau of Labor Statistics, 35 percen...