1080bots

11/09/2017

Alexa and Cortana on speaking terms...

The surprising partnership could make virtual assistants a whole lot more useful.

11/08/2017

Mercedes takes it further...

LISBON (Reuters) - German luxury car maker...

10/30/2017

“You no longer have to post your question on one platform only to be redirected to another,” Hyatt takes customer service to Facebook Messenger.

Why Hyatt is expanding its social customer service to Facebook Messenger.

10/29/2017

"Talking out of your bot" - Great insight from the Economist:

The market for apps is maturing. Now one for text-based services, or chatbots, looks poised to take off

10/26/2017

56% of retailers globally are either using AI now or planning to use it in the next 12 months.

http://www.retailwire.com/discussion/how-will-ai-transform-the-online-experience/

10/21/2017

Retail stores aren't going anywhere. Omnichannel is the key to profitable retail.

Online shopping is killing brick-and-mortar retail, right? Wrong! The reality is better than you think.

10/17/2017

Chatbots are not exclusive to just one industry. They have been customized for many uses and tailored to various businesses both large and small. http://read.bi/2gNp3FH

10/16/2017

The nuts and bolts of the conversational interface for a chatbot and a voice device are effectively identical. The same components are required: the marked-up content, the ability to process context and intent, and in many cases communication medium itself. http://bit.ly/2kK1tOz

10/15/2017

By 2020, 85% of customer interaction in retail will be managed by AI, according to Gartner. And 30% of all companies will employ AI to augment at least one of their primary sales processes by the same time period.

If there was one overarching term at Shoptalk Europe this week, it was artificial intelligence. From machine learning to visual search, natural language processing and more, the role of systems that facilitate smarter and more personalized customer experiences was key.

10/14/2017

The head of Messenger Business at Facebook took the time to help brands and marketers think about why to use Messenger to connect to customers.

Interview with Stefanos Loukakos, head of Messenger Business at Facebook, leading a cross-functional team dedicated to helping businesses make personal connections with their customers through Messenger.

10/13/2017

Brands are looking to chatbots to give them a personalized shopping experience that consumers are missing when they shop online. http://bit.ly/2g8aY4T

10/12/2017

For retailers who want to build meaningful, long-term relationships with their customers, now’s the time to consider adding AI and chatbots into their omnichannel strategy. http://bit.ly/2kK1tOz