Layer

07/31/2018

Swiggy’s Chatbot, Powered By Layer’s Conversation Platform, Sees High Customer Adoption. Swiggy moves from call support to Layer-powered messaging.

01/08/2018

With the Aetna acquisition, CVS has what it needs to make healthcare experiences more patient-friendly. What does it mean for the rest of the industry?

The CVS-Aetna deal will change healthcare delivery for millions of consumers. What does it all mean for the future of healthcare experiences? | Layer

12/27/2017

We saw a great line from Shep Hyken on Twitter today and just wanted to share:

"Great service is not the end – the final answer. It's a process that is on-going, ever changing and is always being adapted to meet the needs of the current situation."

Your customer relationships are lifetime conversations, not individual transactions. The more you can refine the context, the better.

Mobile messaging and omnichannel aren’t endgames. It’s time to organize your business around the lifetime customer conversation. | Layer

12/26/2017

Mobile has rewired our brains to expect seamless communication. Not just with our friends and family, but also with brands. Does your customer support department meet high consumer expectations?

Learn why you should focus more on conversational experiences and less on closing tickets.

For all the talk about how important customer experience is for business success, so many brands are falling short when it comes to support. You’re designing more innovative products and services to fit mobile consumer experiences, but support strategies are stuck in the days of desktop interfaces...

12/21/2017

The ELD Mandate has caused frustration throughout the trucking industry. But thanks to KeepTruckin, there are 300,000 drivers and 10,000 fleet managers who aren't struggling against compliance challenges.

Check out how the Layer platform has helped KeepTruckin put customers first and streamline their communications.

KeepTruckin aims to improve efficiency and safety in the trucking industry. See how Layer helps bring messaging to truckers and fleet managers. | Layer

12/06/2017

Buying a house is the biggest purchase most people will ever make. Making that process as smooth as possible is a top priority for the real estate industry. No matter what technology comes and goes, keep one thing in mind. It's all about connecting buyers to sellers.

The real estate business will always be about connecting buyers and sellers. See how to use new technology as a means to a customer-centric end. | ...

11/30/2017

At Layer, we believe conversation is the future of business. But some of our customers take things a step further. Check out this rTribe customer spotlight and see how they're using digital conversations to transform mental health support. http://ow.ly/Bva630gVgXc

11/28/2017

What's your biggest digital transformation challenge in financial services?

Is it security? Or finding a way to engage with mobile customers? Probably both.

If you want to overcome these roadblocks, check out this playbook for digital financial services success.

http://ow.ly/I33R30gRQ8d

11/27/2017

Not all omnichannel retail strategies are created equal. And sometimes, it might feel like Amazon is the only one who can actually make it work.

If you're struggling to execute omnichannel retail, here are 3 things that may be going wrong (and what you can do to fix them)

Not every retailer is succeeding with omnichannel. Check out some common pitfalls and find out how to get past them in customer conversations. | Layer