WorkRamp

04/30/2024

If your customers aren't learning, they're churning.

And without customers, your business will not thrive.

It's essential to provide a great customer experience, but that can vary dramatically from business to business.

Dave Derington, Customer Education Expert and co-host of the CELab Podcast, shares tips on building relationships with customers through education.

In our latest LEARN Lightning lesson, Dave explores the skills you must embrace and use to improve customer experience and prevent churn.

Check out the video to learn the skills you need to build customer relationships through education 👉

If you're customers aren't learning, they're churning. To stop churn you must first understand what's going on in the customer experience. In this LEARN Ligh...

04/29/2024

Hot take: Every day should be an employee appreciation day.

OK, we know we can't offer flex days or PTO all the time.

But what we CAN do is ensure team members feel heard and valued on a regular basis.

Recognizing employees costs very little but makes a significant difference in turnover, performance, and engagement.

In our latest blog post 👇 we've put together 10 easy ways to promote employee recognition.

What are your go-to methods to recognize your team members?

Let us know in the comments below.

Read the full blog post here:

Recognizing employees costs very little but makes a significant difference in turnover, performance, and employee engagement.

04/26/2024

This isn't the first time you've heard this, and it won't be the last: Employees want to feel heard and valued.

Focusing on employees is key to talent retention, workplace satisfaction, and developing a holistic employee experience.

But what's the secret ingredient to make this happen?

Data.

In our latest LEARN Podcast episode, Neervi Patel, CPO at Faire, discusses embracing empathy and leveraging data insights for a holistic employee experience, the importance of continuous learning and growth, and the power behind a hybrid workforce.

Here are some highlights from the episode:

1️⃣ Embrace a data-informed approach in HR to tailor policies and practices to the company's unique needs
2️⃣ Foster an inclusive and intentional workplace by prioritizing individual employee well-being and leveraging a hybrid organizational structure
3️⃣ Continuously pursue personal growth and career development by learning from a variety of sources

Want to learn more? Check out the full episode:

We help companies perform at their highest levels through our end to end enablement software.

04/25/2024

Forget what you’ve learned about the traditional buyer’s journey.

Research shows that B2B buyers loop around different stages multiple times before deciding to purchase.

Organizations must take a new approach–where sales and marketing teams align to guide customers through every step of their journey.

This means solving challenges like:

👉 Misalignment and inconsistent messaging
👉 Gaps in data sharing
👉 Duplication of efforts and inefficiencies

Read the full article to discover the intricacies of the evolving buyer’s journey, how to eliminate silos, and help teams work together to optimize sales performance 👉https://hubs.ly/Q02v5Pqw0

Sales and marketing teams must join forces to tackle today's buyer’s journey. Learn about aligning your sales and marketing to generate more sales and more happy customers.

04/23/2024

The future of AI is anyone’s guess.

But we have already seen some ways AI tools can help customer education teams scale:

✅ Creating high-quality written content
✅ Ensuring content is correct
✅ Crafting images and pictures
✅ Generating video

And there’s still more to come.

In our latest LEARN Lightning lesson, Dave Derington, Customer Education Expert & Co-host of CELab podcast, breaks down the ROI and advancement of AI tools.

Watch here 👉 https://hubs.ly/Q02tSyJ40

This link will take you to a page that’s not on LinkedIn

04/22/2024

🌍 Every day, our planet gifts us with beauty, resources, and everything we need to thrive.

That's why it's so crucial for each of us to do our part to protect Mother Nature.

🌱 So today, on Earth Day, we want to highlight our customers at Earthjustice, who are continuously fighting to protect our environment and planet.

What small shifts can we make to preserve resources?

Here’s what we can learn from Earthjustice on building a sustainable L&D program:

👉 Eliminate in-person training that requires a lot of travel. This will decrease your carbon footprint and help you save money. (Earthjustice has saved ~$50,000 annually doing this)

👉 Build and curate virtual resource libraries to help eliminate printing hard-copy reference materials

👉 Use an LMS like WorkRamp that enables you to build engaging and comprehensive virtual training for employees and customers

A big shoutout to Earthjustice! Read the full story to learn more 👉 https://hubs.ly/Q02tFBmq0

Happy Earth Day! 💙

Taking their L&D efforts virtual with WorkRamp has helped Earthjustice achieve: $50k savings, 11% attrition rate, and 99 course completions.

04/19/2024

Leadership development is more important than ever as teams continue to face new challenges.

The business environment is rapidly changing thanks to tech advances, economic shifts, and increasingly distributed teams.

Leaders must be equipped with the skills, mindset, and tools to navigate these challenges effectively.

In our latest blog post, we explore key trends shaping the future of leadership development and the skills to cultivate to lead successful teams.

Read our blog to learn more 👉

The future of leadership development must be designed to equip leaders with the skills, mindset, and tools necessary to navigate these challenges effectively.

04/18/2024

How do you empower 5,000 HR pros to build high-performing teams?

You launch a customer education program to bridge knowledge gaps.

Lattice is on a mission to empower HR leaders everywhere to build engaged, high-performing teams and award-winning cultures.

They do this through their people management platform, which unites performance reviews, employee engagement, goal-tracking, compensation, and career development, and their customer education program, Lattice University.

Lattice used WorkRamp to deliver engaging, scalable customer education programs, and the results speak for themselves.

In just six weeks of launch, Lattice garnered:

👉 1,700 Lattice University registrations
👉 3,400 Virtual course registrations
👉 800 Live instructor-led training attendees

“WorkRamp allows us to provide a polished experience compared to hosting videos or content as a blog post or on our help center. It gives a fuller learning experience, a beginning, middle, and end, so they know exactly what they’re getting into."

- Heejin (Jeenie) Yoon, Customer Education Program Manager

Congrats to Jeenie and the Lattice team for creating impactful customer ed programs!

Check out the full story to learn more about Lattice's guiding principles for customer education and how they launched an academy with WorkRamp 👉

Discover how Lattice delivers engaging and scalable customer education programs with WorkRamp.

04/16/2024

By now, you've seen AI's potential.

But have you found the right tools for customer education?

Dave Derington, Customer Education Expert & Co-host of CELab podcast, breaks down the best tools to use for your customer education programs.

Check out our latest LEARN Lightning lesson to discover AI tools for:

✅ Content creation
✅ Transcription and translation
✅ Accessibility
✅ Certifications

And more.

Watch here: https://hubs.ly/Q02t5dL00

By now you should understand the value of AI. But which tolls are beneficial for customer education programs? Well, Dave Derington, Customer Education Expert...

04/12/2024

Save your spot!

Just a friendly reminder that WorkRamp & Lattice's networking happy hour is coming up on April 17th at the legendary Hawksmoor Spitalfields Bar in London.

It's an event you won't want to miss, filled with mingling, laughter, and opportunities for learning.

🤝 Connect with fellow HR leaders
💡 Exchange insights
👥 Build meaningful relationships

Register here 👉 https://hubs.ly/Q02sHNLv0

04/11/2024

Businesses are constantly racing against a time clock.

So if you’re not adopting new technology, you’re running out of time.

It’s critical to adapt to the mega trends happening around us to stay competitive or risk getting left behind.

In the latest episode of our LEARN Podcast, our CEO and Co-Founder, Ted Blosser, sits down with Jeetu Patel, EVP & GM, Security & Collaboration, Cisco, for a deep dive into the mega trends shaking the tech industry and powerful insights on cybersecurity.

Here are some highlights from the episode:

1️⃣ Embrace the hybrid work model by optimizing communication strategies to combine virtual and in-person interactions effectively
2️⃣ Leverage AI and spatial computing by investing in these technologies to stay ahead in the evolving landscape
3️⃣ Prioritize speed in business operations and adopt an approach that favors rapid iteration and data-informed decision-making

Want to learn more? Check out the full episode: https://hubs.ly/Q02sDrYF0

04/09/2024

You've finally convinced a customer to make a purchase.

Now what?

Well, that's where the real work begins.

Did you know effective customer onboarding can increase product adoption by 76%?

But poor onboarding leads to a 40 to 60 percent drop-off rate.

🚀 Overcome common customer onboarding challenges with these solutions:

✅ Centralize learning materials to streamline access

✅ Provide a clear learning path tailored to individual needs

✅ Offer diverse training options for increased engagement

✅ Measure success metrics to track program effectiveness

Read the full blog post for more customer onboarding strategies 👉

Customer onboarding is vital for improving product adoption and setting new customers up for success with your product or service.