SupportLogic

The world’s first support experience platform that enables companies to proactively understand & act on the voice of the customer.

11/11/2024

🇺🇸 Today, we honor the bravery, sacrifice, and dedication of all veterans who have served our country. This Veterans Day, we extend our gratitude for your unwavering commitment and recognize the profound impact you continue to make in our communities. Thank you for your service. 🇺🇸

11/01/2024

Happy Diwali from the SupportLogic team! 🌟 May this festival of lights bring joy, prosperity, and success to all. Here’s to bright celebrations and exceptional experiences! ✨

10/31/2024

🎉 Don’t Miss This: Top AI Support Sessions on Demand! 🎉

After an incredible few weeks connecting at and the Support Experience Conference, one theme came through loud and clear: it's time to cut through the AI hype and focus on getting real business value.

Now, just in time for Halloween 🎃, we’re excited to share that the most popular deep-dive sessions from the Support Experience Conference are now available on-demand!

Here’s what we’re tackling to exorcise the “classic monsters” that haunt support teams:

👻 Exorcising Case Backlog — Strategies to prioritize cases effectively
🔪 Slashing Customer Escalations — Insights to predict and prevent escalations
⏰ Killing Time to Resolve — Precision RAG for accurate, timely troubleshooting

Watch all the sessions here: https://loom.ly/joJOVGk

We hope these sessions offer actionable insights for your team. Let us know your thoughts after watching!

For a more interactive experience, we’re hosting a weekly SupportLogic product demo this Friday—a great opportunity to ask questions and experience our products live, with no hype. Join us to see SupportLogic in action!

10/25/2024

A heartfelt congratulations to our Founder and CEO, Krishna Raj Raja, on the release of his first book, "Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customers".

Drawing from the powerful stories and experiences of industry leaders and our customers, Krishna explores how companies are redefining the role of customer support—transforming it from a reactive cost-center to a strategic function focused on building deeper, loyalty-driven relationships. And now with AI, the future of support is ironically more human than ever! This milestone is a testament to his dedication to transforming the customer support industry.

Krishna recently announced his book at our Support Experience Conference, and these photos capture him signing copies at this week’s TSIA World Envision Conference.

A remarkable achievement, Krishna! We’re honored to see your insights and vision on Support Experience published.

Get your copy here: www.supportexperience.ai

10/23/2024

It’s the final day of , and there’s still so much to dive into! 🙌

Make the most of today by joining us for insightful sessions, exciting conversations, and hands-on experiences.

Don’t miss this must-attend session:

💡 9:45 AM (PT) in Ironwood 5| "Cut Through the Hype: How Leaders are Finding Success with AI"

Join Judith Platz, CCO of SupportLogic, along with Jenna Koontz, VP of Support at Certinia, and Sanjeet Kaur Bali, SVP Global Customer Support at Infor, as they explore how AI is driving real-world results in support. They’ll cover predictive AI, knowledge assistance, data insights, and using sentiment over traditional metrics.

Plus, we’re still at Booth 315 with live demos of predictive AI and sentiment analysis—don’t miss your chance to connect with us!

10/22/2024

Day 2 of is in full swing! 🙌 We've had inspiring conversations and made incredible connections around the future of customer support.

Our team is at Booth 315 all day, cutting through the AI hype with live demos of how predictive AI and sentiment analysis are transforming support—and we’re just getting started!

📚 As an added bonus, from 5-7 PM, meet our founder and CEO, Krishna Raj Raja, for a special book signing! He’ll be signing copies of Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customers.

Stop by anytime, and don’t miss your chance to grab a signed copy and chat with Krishna and the team!

10/21/2024

It's officially day one of TSIA World Envision, and the buzz around us is electric! ⚡

After soaking up all the insights, unwind with us tonight at our exclusive invite-only party at the ARIA Resort.

Join fellow support and CX enthusiasts for delicious food, refreshing drinks, and meaningful conversations. 🍴🍸🗣️

Don’t forget to stop by Booth 315 for your VIP pass to this special evening. Let’s kick off these three amazing days together! We can't wait to connect! 🤝

10/17/2024

Looking for the perfect way to unwind after a day at TSIA World Envision? We've got you covered!

Join us at the ARIA Resort for an exclusive, invite-only party, just steps from the convention.

📅 Monday, October 21 | 7:30-9:30 PM
Enjoy great food 🍴, drinks 🍸, and inspiring conversations with peers who share your passion for transforming support and CX.

Want in? Stop by Booth 315 for your VIP pass. Looking forward to connecting! 🤝

10/16/2024

We’re excited to continue the momentum from last week’s Support Experience Conference at TSIA World Envision!

Join us at Booth 315 to explore the latest advancements in AI-driven customer support. Swing by for a demo and chat with our experts about real-time knowledge bases, predictive insights, and how AI is reshaping the customer journey.

Here’s a sneak peek at our exciting lineup of events:

Monday
🎉 VIP Party with Rocketlane: Join us at Lift Bar for a fantastic evening of networking and celebration. Stop by our booth for details!

Tuesday
📚 Book Signing with Krishna Raj Raja: Meet our founder and snag a signed copy of his latest book, 'Support Experience: How Innovative Companies Use Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customers'!

Wednesday
💡 Breakout session: "Cut Through the Hype: How Leaders are Finding Success with AI". Join Judith Platz as she leads a panel featuring Jenna Koontz and Sanjeet Kaur Bali on the transformative power of AI in customer support.

Don’t forget to visit us at booth 315 to connect and learn more!

10/07/2024

Kicking off an exciting day at the Support Experience Conference with our amazing SupportLogic Academy participants! 🚀💡

We're ready for a full day of growth, learning, and professional development. Stay tuned for highlights and insights as the day unfolds! ✨

10/02/2024

We’re excited to be heading to TSIA Envision in just a few weeks!

If you’re attending, stop by Booth 315—we’ll be sharing how SupportLogic customers are using AI to eliminate their customer escalations, CSAT surveys, knowledge gaps, and operational inefficiencies.

Plus, don't miss CCO Judith Platz's panel of experts as they discusses how AI can be used to drive meaningful outcomes.

📅 October 21st - 23rd
🔗 Register here - https://loom.ly/i9F3beU

We'll see you there!

09/26/2024

Excited to welcome Vimal Vasudevan, Head of Digital Parcel USA at Körber Supply Chain, to ! 🎤✨

Vimal brings over 14 years of experience in driving innovation and revenue growth in logistics. His expertise in AI and customer value will provide valuable insights for the industry. 🚀

Address

356 Santana Row #1000
San Jose, CA
95128

Website

http://supportlogic.io/

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