xMatters, inc

02/20/2025

We couldn’t be more proud to be named a 2025 G2 Best Software Award winner, as one of the top ten IT Management Products!

🙏 Thank you to the authentic reviews from real users, as we’ve been recognized among the best of the best IT management products. https://www.g2.com/best-software-companies/top-it-management

11/13/2023

Did you catch all the latest updates in our Tetris release?

It's been a few weeks since the launch of Tetris and we’re excited to see how you're adopting the new enhancements, making sure all the pieces of the incident management process fall neatly into place.

If you missed the announcement of our latest release, catch up on all the excitement here: https://ow.ly/jhqy50Q78F2

08/21/2023

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again.

To learn more about initiating incidents with xMatters, check out our tutorial videos on how to get started.

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances...

12/21/2022

Although a tough year, we have not slowed down the innovation of new technology for our customers. Accordingly, Major Incident Management has just awarded us the Incident Software Innovation Award.

The xMatters, inc team was proud to unveil Digital Operations and Service Intelligence this year. Our leading-edge technology is designed to assist teams in opening fewer tickets and spending less time reinventing iterative resolutions, leading to faster Mean Time to Repair (MTTR). Coupled with the functionality of the picturesque Service Intelligence, incident commanders gain greater insights to identify service dependencies, changes within the infrastructure and suggested root causes. This allows teams to diagnose the cause of IT disruptions, minimize downtime, maximize operational resilience, and resolve affected services before they become business problems.

Get your Free for Life Account here: https://provision.xmatters.com/signup

12/07/2022

Automation speeds things up by collating data and immediately giving incident managers access, so they can identify and deal with critical issues in time to uphold Service Level Agreements (SLAs). This article explores how you can benefit from automated incident resolution and how xMatters can simplify the process:

Learn how your business can improve your incident management processes with innovative automated tools in our latest blog! Read here.

12/01/2022

The incident commander is the primary contact and coordinator for all resolvers and resources during an incident. This article discusses how incident commanders can extract valuable data and turn that data into actionable insights using xMatters, inc. Read more:

Learn how incident commanders can extract valuable data and turn that data into actionable insights using xMatters. Read more!

10/11/2022

xMatters, inc is headed to for Enterprise Summit! Stop by booth #306 to chat with our experts or schedule a demo to learn how you can respond and resolve issues with more agility through automated workflows, smart notifications and event correlation so your team can focus on delivering products at scale. Click here to register for a demo: https://go.everbridge.com/2022-devops-enterprise-summit-reg-page.html?trk=devops-social-media-organic&utm_source=devops&utm_medium=social-media-organic&utm_campaign=2022-q4-devops-enterprise-summit&utm_content=live-event

09/16/2022

Incident response aims to identify, limit, and mitigate an incident. Whether such an occurrence is a security breach or a hardware failure, formulating and continuously strengthening an incident response strategy has become vital for all businesses in the digital age. Click here to learn more: https://www.xmatters.com/blog/network-performance-monitoring-is-only-step-one/

08/23/2022

“At LLinarowe are interested in the Everbridge Service Intelligence feature for the service dependencies map to visualize our internal relationships and resources,” said Philip Colmer, Director, Information Services at Linaro. “Being mindful that monitoring tools integration and automation plays a main role, as does visualization of the overall possible impacted services, this will help us reduce diagnosis time which is critical to our business.”

Revolutionize your response to IT disruptions by dramatically improving resolution times, root-cause analyses outcomes, and value stream delivery for digital services. Click here to learn more about Service Intelligence: http://ow.ly/v7T750KmZ2z

08/22/2022

Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents.

Let’s explore both proactive and reactive incident response methods, the strategies that differentiate the two approaches, and how you can use them concurrently to prevent system outages and performance lapses. http://ow.ly/S9MT50Kpmxu