What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Social Good Software

Home
United States
Sandy, UT
Social Good Software

We help Altru customers deliver a better guest experience so they can increase online ticket sales,

09/27/2026

The birthday package booking for a family of four wasn't showing up correctly in Altru when they arrived at the gate. The senior staff member who usually handled these complex queries was out sick, and the front desk was in a bind. It's a common story in museums and zoos. The system works until it doesn't, and the burden falls on a single expert. This quiet friction costs time, adds stress, and can easily sour a guest's experience. The full story is in the comments.

09/26/2026

That moment when a family arrives with a special event ticket on a sold-out Saturday, and the new cashier is stumped. She searches Altru, but the right option for this common exception isn't obvious. The line grows. These peak days, meant to be successful, can turn into stressful bottlenecks when your system doesn't quite fit the real-world scenarios. We often see organizations struggle with permissions that are too broad, leading to confusion and delays when staff need to handle exceptions, not just routine tasks. The full story is in the comments.

09/25/2026

A birthday party booking came in, but so did a last-minute volunteer call-out for the same Saturday afternoon. The team scrambled to find coverage, juggling the online reservation system and a spreadsheet for volunteers. It’s a familiar scene for many cultural nonprofits, where manual workarounds become the norm when systems aren't integrated. This quiet friction can impact everything from guest experience to staff satisfaction. The full story is in the comments.

09/24/2026

It was a member preview night, and the gate line was long. A family of four, their membership just expired, couldn't get in. The front desk team was struggling with the email login, turning a smooth member event into a frustrating experience. This is the quiet friction so many visitor services teams face, when the system doesn't quite fit the reality of a busy day. The full story is in the comments.

09/23/2026

Another year, another holiday catalog scramble. For one children's museum, it meant the same story: someone senior building it in Altru, only for seasonal staff to unravel it when the holiday rush hit. Suddenly, the phone lines were jammed, and a maze of spreadsheets became the backup. It felt like a quiet energy drain, with potential revenue slipping away.

Does this sound like a familiar part of your own holiday season?

The full story is in the comments.

09/22/2026

It was the Saturday before a holiday. A family bought tickets online, then arrived to find their tickets weren't in the system. The front desk staff scrambled, the family grew impatient, and the moment of excitement turned into frustration. This isn't just about a glitch. It's about how everyday friction can chip away at the guest experience you work so hard to create. What if handling these little emergencies was simpler? The full story is in the comments.

09/21/2026

It was a Saturday morning at the museum, and the birthday party bookings were already causing headaches. Sarah spent an hour untangling a reservation where one child was accidentally booked twice on the same day, and for two different times. It’s moments like these that make you pause and think about workflow. When guest confirmations don’t quite match what the front desk sees, or what’s logged in Altru, the ripple effect slows everyone down. The full story is in the comments.

09/20/2026

The member preview night was in full swing. Suddenly, the front desk team hit a snag. Half the members arriving weren't registered for the complimentary event, creating a long, slow queue. One staffer was on the phone for an hour, another was busy updating records, and the director ended up stepping in to calm disgruntled guests. This kind of friction is a common headache when systems create a disconnect between expectation and reality. It's about ensuring your team and your visitors have a seamless experience, especially on your busiest days. The full story is in the comments.

09/19/2026

The afternoon sun beat down on the zoo entrance, a line of eager families snaking towards the ticket booth. A young couple, bouncing a baby and holding hands with a toddler, stepped up. "We just bought a membership," the mom said, hoping for easy entry. The staffer scanned their card, then paused. "This membership covers two adults and one child. It looks like you have three." Explaining the tier difference and processing a quick upgrade felt like a detour on an already busy day. It's the quiet moments like these, the small adjustments that eat up time and create friction, that tell the story of membership management. The full story is in the comments.

09/18/2026

The member preview night was a success, with a packed house. But one guest, who'd pre-registered for a "Pay What You Want" event, arrived at the gate. The ticketing associate, already juggling a long line and ringing phones, struggled to find a solution. This process, unique to one person's knowledge, was on the brink of collapse.

This is the familiar friction when "Pay What You Want" events clash with high demand. The quiet demo process crumbles, leaving staff without clear guidance and guests waiting.

The full story is in the comments.

Address

9690 South 300 West Suite 303
Sandy, UT
84070

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://socialgoodsoftware.com/

Alerts

Be the first to know and let us send you an email when Social Good Software posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Social Good Software:

Want your business to be the top-listed computer & electronics service in Sandy?