09/01/2026
Did your Outlook stop working yesterday? You were definitely not alone.
A major Microsoft email outage hit on Monday morning, August 31st, and affected businesses across the globe for most of the day. Email delivery failures, login errors, and disruptions to OneDrive and SharePoint all came along with it. Nearly 6,000 users reported problems, and as of this morning Microsoft is still working through the recovery.
Outages like this are a good reminder that even the tools we rely on most can go down without warning — and there is nothing you can do locally to fix a platform-level problem.
What you can do is have a plan ready before it happens:
Know what alternative communication channel your team will use when email is unavailable. Make sure customers can still reach you through a phone number or contact form if Outlook is down. Know where to check Microsoft's official service status so you are not wasting time troubleshooting something outside your control.
It does not take much preparation to handle an outage smoothly. It just has to happen before the outage, not during it.
Full details in this week's blog — link in the comments. Share this with a business owner who was impacted yesterday.