Linc

10/31/2022

Are you among the 79% of retailers who are worried about staffing their customer support teams this holiday season? Or worried about how to find more "rockstars" to keep customers happy?

Join our webinar Nov 15 at 3pm ET / 12pm PT as we discuss how CX Automation has long promised to solve these problems, but automation "done right" is not easy.

We'll share how Gen 3 CX Automation works to generate revenue and drive retention; freeing up your support team to focus on the most complex customer inquiries.

Are you among the 79% of retailers who are worried about staffing their customer support teams this holiday season? Or worried about how to find more "rockstars" to keep customers happy?‍Join us as we discuss how CX Automation has long promised to solve these problems, but automation "done right" ...

11/23/2021

With the 2021 holiday shopping season well underway the data trends are showing that customer experience is proving to be the factor that is making the most impact on sales for retailers and pure e-Commerce brands.

Check out our latest article to learn about some of the most prominent obstacles pure e-Commerce and retail brands are facing and what you can do to capitalize on the shortfalls of competitors in the area of customer experience.

With the 2021 holiday shopping season well underway the data trends are showing that customer experience is proving to be the factor that is making the most impact on sales for retailers and pure e…

11/19/2021

Will you be in Las Vegas next month for CCW?

Linc will be hosting a 90 minute workshop, Customer Experience Automation Strategy and Ex*****on in Retail on Tuesday, December 14th from 1:30pm - 3:00pm PT alongside Pampered Chef’s VP of Customer Experience and Innovation, Shiv Dutt. We’d love for you to join us!

https://www.letslinc.com/customer-contact-event-ccw-las-vegas/

11/18/2021

Linc’s Premier CX Automation Solution Now Supports Instagram Direct, Enabling Intuitive Customer Assistance on Platform

https://newsdirect.com/news/lincs-premier-cx-automation-solution-now-supports-instagram-direct-enabling-intuitive-customer-assistance-on-platform-391123637

10/22/2021

This week, News Direct announced Linc's integration with Kustomer in their most recent press release. Check it out here!

https://newsdirect.com/news/lincs-premier-cx-automation-solution-now-available-in-kustomer-app-marketplace-460923812

09/02/2021

Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment.

Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment.

07/30/2021

Great post discussing how to optimize your order support for a best-in-class customer experience: https://hubs.li/H0TqL880

Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic accelerating the shift toward ecommerce. It has changed the way shoppers purchase and receive even the most basic of goods. Comprehensive order support has become a more central and urgen...

07/13/2021

Very excited to announce that we are fully integrated with the SAP store. SAP’s Commerce Cloud transformative brands and retailers can now leverage Linc to increase revenue and decrease customer service costs- Read the full announcement here: https://hubs.li/H0ScNkN0

Today, Linc announced that its leading CX Automation platform has been added to the SAP Store, the recently created marketplace for solutions and serv

06/24/2021

New Report from Forrester- The State of Chat in Retail 2021- Read the full report https://hubs.li/H0QYNY70

06/23/2021

Great article in discussing best practices for omnichannel order support https://hubs.li/H0QSWFh0

Successful omnichannel order support is critical to winning and retaining customers who are placing a premium on their personal convenience and safety and increasingly willing to be loyal to brands that make these priorities a consistent and seamless part of their CX strategy.