Staircase AI

12/07/2023

⏰ 𝟐𝟎𝟐𝟒 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐓𝐢𝐦𝐞!
Customers are a HUGE potential business driver, but often perceived as "nice to have", unjustifiably.

🤔 Customer advocacy done right doesn’t just strengthen customer loyalty, but also generates both new business and expansion opportunities. But in most cases it’s easier said than done…

🎙️ Join this 23 minute webinar with experts Golan Raz, Ori Entis and Kate Neal, as they discuss,
- the impact of good advocates on companies pipelines
- the challenges to to building successful advocacy programs
- new strategies to generating advocates at scale and generating new business and expansion

🗓️ 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄!
https://eu1.hubs.ly/H06yQm40

🤔 Customer advocacy done right doesn’t just strengthen customer loyalty, but also generates both new business and expansion opportunities. But in most cases it’s easier said than done… One of our recent researches at Staircase AI uncovered that the main challenge for CS and Sales to collabo...

11/28/2023

💬 “𝐈 𝐟𝐞𝐞𝐥 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭 𝐰𝐢𝐭𝐡 𝐒𝐭𝐚𝐢𝐫𝐜𝐚𝐬𝐞 𝐀𝐈 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐈 𝐤𝐧𝐨𝐰 𝐰𝐡𝐚𝐭’𝐬 𝐡𝐚𝐩𝐩𝐞𝐧𝐢𝐧𝐠, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐚𝐭𝐚 𝐚𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐬 𝐈 𝐬𝐞𝐞”, says Roy Silverman, VP Customer Success at Demostack.

📚 Learn more about how our unique approach and technology is helping Demostack improve their visibility and uncover issues fast.

👉 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐜𝐚𝐬𝐞 𝐬𝐭𝐮𝐝𝐲: https://eu1.hubs.ly/H06qZq60

11/21/2023

🔥 𝗖𝗵𝗲𝗰𝗸 𝗢𝘂𝘁 𝗢𝘂𝗿 𝗨𝗽𝗱𝗮𝘁𝗲𝗱 𝗖𝗦 & 𝗖𝗫 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝘁𝗼 𝗔𝘁𝘁𝗲𝗻𝗱 𝗶𝗻 𝟮𝟬𝟮𝟰
💪 Winners don't forget to invest in personal development and professional networking.

After an incredible experience at TSIA last month, we had to work on this post for you.
🤝 If you're looking for the opportunities for some F2F networking, learning, and personal development - 𝗖𝗵𝗲𝗰𝗸 𝗼𝘂𝘁 𝘁𝗵𝗲 𝘁𝗼𝗽 𝟭𝟴 𝗖𝗦 𝗮𝗻𝗱 𝗖𝗫 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝘁𝗼 𝗔𝘁𝘁𝗲𝗻𝗱 𝗶𝗻 𝟮𝟬𝟮𝟰 - and don't forget to ping us if you're there!

https://eu1.hubs.ly/H06fgLq0

The holiday season is upon us, and 2024 is coming. We've gathered the top 18 customer success conferences that should be on your shortlist.

11/16/2023

🚀 H𝗼𝘄 𝗱𝗼𝗲𝘀 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲?

💭 You might change your perspective about your Sales Enablement strategy while reading this post... as your current one probably ignores post-sales cycles.

How can companies adjust their Sales enablement strategy in 2024 and beyond?
Read on our new blog: 𝗦𝗮𝗹𝗲𝘀 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: 𝗧𝗵𝗲 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝟮𝟬𝟮𝟰 👉 https://eu1.hubs.ly/H06fdxd0

Traditional sales enablement strategy is incomplete - it simply ignores post-sales needs. How should companies adjust their Sales enablement strategy?

11/06/2023

🔥𝗗𝗘𝗠𝗢𝗣𝗔𝗟𝗢𝗢𝗭𝗔 TOMORROW!

🌟 Join us at Gain Grow Retain (GGR) DemoPalooza days to watch the latest and greatest technologies.
😎 Staircase AI demo will go live on Nov 7, 2:31PM ET!

𝙒𝙝𝙖𝙩 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙠𝙣𝙤𝙬:
🆓 It's 100% free
🎙️ All demos are run live, no slides!
❌ Info is not shared with vendors

𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗹𝗲𝘃𝗲𝗹 𝘂𝗽 𝘆𝗼𝘂𝗿 𝘁𝗲𝗰𝗵 𝘀𝘁𝗮𝗰𝗸? 𝗦𝗶𝗴𝗻 𝘂𝗽!

It’s hard to believe but 2024 planning starts... now?? Well, we’d like to think Gain Grow Retain can help! We imagine you're sitting there thinking: I have to plan for 2024, but I'm not sure...

11/01/2023

⏰ [𝗨𝗽𝗰𝗼𝗺𝗶𝗻𝗴 𝗪𝗲𝗯𝗶𝗻𝗮𝗿] 𝗤𝗕𝗥𝘀 𝗔𝗿𝗲𝗻’𝘁 𝗗𝗲𝗮𝗱: 𝗝𝘂𝘀𝘁 𝗧𝗵𝗲 𝗧𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗻𝗲𝘀 𝗔𝗿𝗲

🤔 A recent research by Staircase AI reveals a compelling fact: 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗵𝗼 𝗲𝗻𝗴𝗮𝗴𝗲 𝗶𝗻 𝗤𝗕𝗥𝘀 𝗮𝗿𝗲 𝘁𝘄𝗶𝗰𝗲 𝗺𝗼𝗿𝗲 𝗹𝗶𝗸𝗲𝗹𝘆 𝘁𝗼 𝗿𝗲𝗻𝗲𝘄. Well, QBRs aren’t dead then.
🎙️ Join this 23-minute webinar with experts Sabina M. Poms and Kate Neal as they explore how to overcome recent QBR Challenges

🗓️ Register now!

10/31/2023

🔥𝗗𝗘𝗠𝗢𝗣𝗔𝗟𝗢𝗢𝗭𝗔 𝗛𝗘𝗥𝗘 𝗪𝗘 𝗖𝗢𝗠𝗘!

🌟 Q4 is the quarter to open your mind (and EoY budgets...) to step up just before entering a new year.
Join Gain Grow Retain (GGR) DemoPalooza days to watch the latest and greatest technologies.
Sure, we have platforms you probably know about... But it's a great chance to see watch how they work and what innovative they have lined up for next year.

𝙒𝙝𝙖𝙩 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙠𝙣𝙤𝙬:
🆓 It's 100% free
🎙️ All demos are run live, no slides!
❌ Info is not shared with vendors
😎 Staircase AI demo will go live on Nov 7, 2:31PM ET

𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗹𝗲𝘃𝗲𝗹 𝘂𝗽 𝘆𝗼𝘂𝗿 𝘁𝗲𝗰𝗵 𝘀𝘁𝗮𝗰𝗸? 𝗦𝗶𝗴𝗻 𝘂𝗽! https://eu1.hubs.ly/H05ZMMh0

10/13/2023

📅 𝐌𝐚𝐫𝐤 𝐲𝐨𝐮𝐫 𝐜𝐚𝐥𝐞𝐧𝐝𝐚𝐫𝐬!
If you're attending 𝐓𝐒𝐈𝐀 𝐖𝐨𝐫𝐥𝐝 𝐄𝐧𝐯𝐢𝐬𝐢𝐨𝐧 next week, join Kate Neal as she unveils insights from our Customer Churn report for the first time.

TSIA

09/20/2023

🤝 𝗪𝗶𝘁𝗵 𝗕𝟮𝗕 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗻𝗼𝘄 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝘁𝗼 𝗯𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗳𝗶𝗿𝘀𝘁 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵, 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗮𝗱𝗷𝘂𝘀𝘁 𝗮𝗰𝗰𝗼𝗿𝗱𝗶𝗻𝗴𝗹𝘆.
They need to know more about usage patterns, customer sentiment, engagement fluctuations, and stakeholder changes to improve their decision-making.

❓But what's the right strategy to 𝗯𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗱𝗮𝘁𝗮 𝗶𝗻?
❓How can we ensure we gain valuable customer insights?

📚 Learn more about how to gain value from Customer Insight Platforms -
https://eu1.hubs.ly/H05t5px0

The customer insights platform is a bi-directional mechanism that helps understand the customer experience (CX) and how they feel about the product or service.

08/15/2023

💾 𝐑𝐞𝐦𝐞𝐦𝐛𝐞𝐫 𝐭𝐡𝐞 𝐝𝐚𝐲𝐬 𝐨𝐟 𝐀𝐈 *𝙗𝙚𝙛𝙤𝙧𝙚* 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐈 𝐦𝐨𝐝𝐞𝐥𝐬 𝐭𝐨𝐨𝐤 𝐭𝐡𝐞 𝐬𝐭𝐚𝐠𝐞?

📖 𝘙𝘦𝘢𝘥 𝘵𝘩𝘪𝘴 𝘢𝘳𝘵𝘪𝘤𝘭𝘦 𝘖𝘳𝘪 𝘌𝘯𝘵𝘪𝘴,
𝘊𝘌𝘖 & 𝘊𝘰-𝘍𝘰𝘶𝘯𝘥𝘦𝘳 𝘰𝘧 𝘚𝘵𝘢𝘪𝘳𝘤𝘢𝘴𝘦 𝘈𝘐,
𝘢𝘴 𝘩𝘦 𝘦𝘹𝘱𝘭𝘰𝘳𝘦𝘴 𝘵𝘩𝘦 𝘱𝘰𝘵𝘦𝘯𝘵 𝘴𝘺𝘯𝘦𝘳𝘨𝘺 𝘣𝘦𝘵𝘸𝘦𝘦𝘯
𝘵𝘳𝘢𝘥𝘪𝘵𝘪𝘰𝘯𝘢𝘭 𝘈𝘐 𝘢𝘯𝘥 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘷𝘦 𝘈𝘐, 𝘳𝘦𝘷𝘦𝘢𝘭𝘪𝘯𝘨 𝘵𝘩𝘦𝘪𝘳
𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘵𝘰 𝘳𝘦𝘷𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘪𝘻𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘢𝘯𝘥 𝘵𝘦𝘢𝘮𝘴.

📍 Read now! https://eu1.hubs.ly/H04ZdFV0

Read this post by Ori Entis, CEO & Co-Founder of Staircase AI on how the combination of AI and Generative AI is fueling Customer led growth.

08/01/2023

🔮 𝗧𝗵𝗲 𝗶𝗻𝘀 𝗮𝗻𝗱 𝗼𝘂𝘁𝘀 𝗼𝗳 𝗖𝗵𝘂𝗿𝗻 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀
💔 When customers churn - it hurts.

👀 To prevent churn, you have to look closer.
"Not a priority", "budget cuts" and "lack of usage"
are just side effects of a bigger problem.

📖 Read this post about the ins and outs of churn analysis
https://eu1.hubs.ly/H04MPRL0

Experiencing churn is a painful ordeal. Let’s learn about what is churn analysis, and how this can be done in the best way possible.

07/19/2023

🔥[𝐑𝐞𝐩𝐨𝐫𝐭] 𝐓𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐂𝐒: 𝟏𝟓 𝐄𝐱𝐩𝐞𝐫𝐭𝐬 𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐓𝐫𝐞𝐧𝐝𝐬 & 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐨𝐧𝐬
Download here: https://eu1.hubs.ly/H04483h0

𝐖𝐞 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐞𝐝 𝟏𝟓 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐞𝐱𝐩𝐞𝐫𝐭𝐬 and asked - what are the biggest trends in CS for 2023?
This report shares their insights and predictions about,
👉𝘞𝘩𝘢𝘵 𝘢𝘳𝘦 𝘵𝘩𝘦 𝘣𝘪𝘨𝘨𝘦𝘴𝘵 𝘊𝘚 𝘵𝘳𝘦𝘯𝘥𝘴?
👉𝘏𝘰𝘸 𝘥𝘰 𝘵𝘩𝘦𝘺 𝘤𝘰𝘱𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘳𝘦𝘤𝘦𝘴𝘴𝘪𝘰𝘯?
👉𝘏𝘰𝘸 𝘥𝘰 𝘵𝘩𝘦𝘪𝘳 𝘵𝘦𝘤𝘩 𝘴𝘵𝘢𝘤𝘬 𝘭𝘰𝘰𝘬 𝘭𝘪𝘬𝘦?

𝐆𝐞𝐭 𝐭𝐡𝐞 𝐫𝐞𝐩𝐨𝐫𝐭 𝐡𝐞𝐫𝐞: https://eu1.hubs.ly/H04483h0