DVSAnalytics

02/25/2022

Avoid the complex, expensive entry into Speech Analytics. Instead, start your journey with ElevateQM and use the Out-of-the-Box applications to view new business intelligence so you can better determine customer engagement levels and identify areas for agent improvement.

Read more about the essential tech bundle for Contact Centers:
https://loom.ly/ASs0y8g

02/23/2022

We are excited to announce the launch of the new Customer and Partner Portals. The DVS Portals are your hub for DVSAnalytics resources.

Find current product documentation, product information, webinars and training, and see how to contact Support all in one place.

1) Go to https://loom.ly/tmabiGI
2) Log in using your email and generated password
3) Navigate to the top right corner and hover on "PROFILE"
4) Click on My Account
5) Reset your Password

02/19/2022

In today’s contact center, it’s critical that your Workforce Management solution accommodates a multi-skill, multichannel environment.

Create detailed, accurate staff forecasts based on historical data with DVSAnalytics WFM. Use bursting to easily adjust agent resources up or down, on demand, to accommodate seasonal changes.

Read more here: https://dvsanalytics.com/workforce-management-solutions-for-contact-centers/

02/15/2022

Our newest White Paper "A Buyer's Guide to WFM", everything you need to know about workforce management and what to look for when shopping for a solution.

From the five crucial steps of WFM, to the must-have features and questions to consider, this is your guide to better resource planning and performance .

Download it here:
https://loom.ly/a8YTap0

02/09/2022

Why leave data untapped? Record call and screen interactions, evaluate customer experiences, and effectively coach agents via eCoaching modules.

DVSAnalytics solutions provide Dashboards that display key metrics, represented graphically, to illustrate data trends important to the user, team and contact center.

Click the link to see how you can create detailed reports from every interaction in order to leverage critical data:

https://loom.ly/wB-wCFo

02/07/2022

According to a recent study by PwC Digital Consumer Research, the physical location of credit unions and banks matters increasingly less to consumers. In fact, only 30 percent of consumers under 35 say they selected their bank or credit union based on the location of the nearest branch or ATM.

What matters most to today's customers? Fast and accurate service. DVSAnalytics can help improve the performance and efficiency of your contact center with outcome-based evaluations & automated coaching.

https://loom.ly/DxoFDp4

Our Digital banking consumer survey analyzed the banking needs of younger, tech-savvy consumers and how they define their bank relationship and find trust with their banking needs.

02/03/2022

Increases in agent adherence can be achieved through the use of workforce management tools. Monitor schedule adherence, remotely or on-site, to significantly improve agent productivity.

Consider: in a 100-agent contact center, a 10% increase in agent productivity is the equivalent of adding 10 agents into the schedule pool, without having to hire a single person!

Get a demo today: https://dvsanalytics.com/request-a-demo/

01/22/2022

McKesson recently answered questions about the current state of Health Care contact centers, saying "Patients today have options. They can always find another provider. That’s why, on the phone, every interaction must be perfect."

How do you achieve perfect? "Investment in your agents." Invest in your agents with eCoaching and eLearning from DVSAnalytics to improve performance up to 70%.

Read more on what health care leaders need to know about call centers here:
https://loom.ly/K4XqWjI

How health care call centers lighten physicians' burdens and increase patient satisfactions

01/18/2022

Access new analytics-based customer intelligence with the comprehensive contact center package, ElevateQM, competitively priced to give you everything you need and nothing less.

Learn more about the five benefits of ElevateQM:
- Robust Applications
- Accessible to All
- Fast & Simple Onboarding
- 24/7 Customer Support
- Budget Conscious

https://loom.ly/ASs0y8g

01/12/2022

DVSAnalytics provides Licensing and Deployment options to meet your unique needs. Whether you require a SaaS solution to adapt to seasonal demands or an on-premise solution with a subscription license, DVS can accommodate your needs and help lower the Total Cost of Ownership (TCO).

Learn more and choose the right licensing model for your contact center:
https://loom.ly/6X-5Hbs

01/10/2022

Every contact center faces the challenge of efficiently forecasting and scheduling agents.

While some contact centers still agonize over spreadsheets and others use workforce management systems that are overly complicated and expensive, DVSAnalytics Workforce Management (WFM) is the most efficient solution, designed to give you exactly what you need.

Read our latest blog:
https://loom.ly/MrTSUQI

01/06/2022

Discover root causes for your wins and challenges with DVSAnalytics Interaction Recording. Capture voice and screen recordings to identify opportunities for agent training, process improvement, and contact center optimization.

See how you can discover new ways to improve your contact center with audio and video recordings:

https://loom.ly/mN98Snk