08/14/2026
Everyone is talking about AI, but few are talking about the foundation required to use it effectively.
In our latest episode, I'm joined by Francis, our experienced IT and cloud systems professional with deep expertise in Microsoft 365, Azure, cybersecurity, user support, and digital workplace technologies.
Over the years, Francis has helped executives, government agencies, nonprofits, and businesses navigate technology challenges ranging from cloud adoption and security to the everyday digital skills that many organizations take for granted.
Together, we discuss a critical question:
👉 Can organizations successfully adopt AI if employees lack basic digital literacy skills?
We explore:
✅ Why AI depends on strong digital foundations
✅ The connection between data quality and AI performance
✅ How Microsoft 365, Google Workspace, and other cloud platforms rely on user knowledge and engagement
✅ Common technology challenges that limit AI adoption
✅ Why digital literacy is becoming a workforce development issue, not just an IT issue
✅ The hidden infrastructure behind AI, including cloud services and data centers
One of my favorite takeaways from our conversation:
"AI is not replacing digital literacy. It is exposing how important digital literacy has always been."
🎧 Watch the full episode and join the conversation. What basic technology skill do you think is most important for the AI era?