EDI Support LLC

05/20/2026

What we'll cover:

1) Why Most Small Businesses Approach EDI Reactively
2) What SMBs Think EDI Is vs What It Actually Is
3) How EDI Impacts Business Growth
4) Why “Just Buying Software” is Not a Long-Term Growth Strategy, in fact a Poor Strategy
5) The Hidden Cost of a Poor EDI Strategy
6) What a Scalable EDI Strategy Actually Looks Like
7) Choosing the Right EDI Model for Your Business
8) Why SMBs Outgrow Their First EDI Provider
9) What Smart SMBs Do Differently
10) The Future of EDI for SMBs

Who's This For?

Small Business CEOs/Founders Entering Retail, CTOs, CFOs, VPs of IT, IT Directors, Ops Directors

About Speaker:

Jim Gonzalez is the CEO of EDI Support LLC and is a subject matter expert in EDI/API space with over 25 years of experience with different on-prem and cloud EDI platforms and ERP integrations.

Elevate Resources You Should Check out:

Learn about our contract-free cloud EDI platform for SMBs: https://edielevate.com

EDI Provider Evaluation Checklist: Elevate Resources You Should Check out:

Learn about our contract-free cloud EDI platform for SMBs: https://edielevate.com

EDI Provider Evaluation Checklist:https://edielevate.com/wp-content/uploads/2025/11/EDI-Provider-Evaluation-Checklist.pdf

EDI Provider Scorecard by Elevate: https://docs.google.com/spreadsheets/d/1uzqsf6gLminYqQbBNGmo2W6MgHFvR0Cr/edit?gid=384323812 =384323812

EDI Scope of Work:
https://docs.google.com/spreadsheets/d/1wytECR8FyGzwGvrBqqZ9hxV6RIRiru0j/edit?gid=691596216 =691596216

Top EDI Support LLC Resources You Should Check out:

Visit our website at https://ihateedi.com/

Checkout our YouTube channel: https://www.youtube.com/channel/UCgDK2psPdF4fhApJGoFYdNw

Join our Discord Group of 1200+ EDI professionals and be a part of latest EDI discussions, updates and answers to your specific EDI/API questions here: https://lnkd.in/gCYDBzSyc

04/09/2026

01/14/2026

NRF 2026 was a whirlwind and we loved every minute of it!

From a smashing kick off to early open booth conversations to company celebration, we are reminded of one thing:

Companies just want EDI that works and people who truly listen.

We spent three days:
🔹 Hearing honest pain points from growing brands
🔹 Learning what’s actually slowing teams down
🔹 Meeting LinkedIn connections face-to-face
🔹 Celebrating 8 years of helping businesses trade smarter
🔹 Having a little fun along the way

What we heard was loud and clear:
📌 Slow support stalls growth
📌 Ticket queues don’t cut it
📌 SMBs deserve EDI they don’t have to babysit

And those conversations fuel everything we’re building with Elevate, an EDI solution built for real businesses, not just big logos.

Here are our highlights- booth chats, energy, honesty, and a lot of listening.

▶️ Watch the recap

To everyone who stopped by our booth, thank you.

We can’t wait to continue the conversations.

01/11/2026

Big week for us at EDI Support LLC.
Bigger week for Elevate.

We just celebrated 8 years of fixing messy EDI setups and providing unparalleled support to launching Elevate.

What better way to mark the moment than going live at NRF 2026 in NYC?

We're ready to talk all things retail + EDI.
Booth #6263, come say hi!

If:
• your EDI provider is ghosting you
• onboarding takes longer than buying a house
• or you just want to grow without surprise fees…

We’ve got you.

-->Fully managed EDI on Elevate
-->Boomi implementations for full control
-->Real humans you can call

Swing by, grab a pic, tell us your wildest EDI story — we’ve heard them all.

Let’s make EDI fun again 😄

More to come.

02/17/2025

We are back with our LinkedIn/YouTube Lives sessions!

Learn about all the mistakes you shouldn't be making before doing EDI!

Who Should Attend: EDI Specialists, EDI Managers, Tech Support, EDI Newbies, IT Managers, Project Managers, Account Directors What You''ll Learn: What are the most common mistakes people make in EDI and how to fix them? 1) Poor Data Quality & Validation 2) Poor EDI Mapping and Integration 3) Ignorin...

07/21/2024

Ready for some must-knows if you are migrating from TrueCommerce to Boomi?

See how EDI Support LLC helped a luxury home brand successfully migrate from TrueCommerce to Boomi-

Though there are several EDI products in the market, the customer chose Boomi considering its benefits of connector-based licensing model, effortless integration with SaaS backend applications and frequent updates to the platform providing latest features.

1) Analysis on trading partners to be migrated
Boomi pricing is based on features and number of connectors/trading partner connections. It is important to know the number of trading partners to be migrated from TC so that appropriate Boomi connector licenses can be purchased. The TC foundry platform “Trading Partners” portal provides details of the trading partners configured in TC.

2) Boomi Licensing and runtime setup
Upon identifying the number of trading partners already running in TrueCommerce and the integrated applications, EDI Support LLC worked closely with Boomi to gain access to AtomSphere platform and configured runtimes.

3) Configure Trading Partners in Boomi
The TC Foundry platform “Trading Partners” portal provides details of the Test/Prod EDI identifiers along with its qualifiers. Using TC as reference, the Boomi trading partner component was configured for EDI Envelopes, delimiters, and FA requirements.

4) Connection to ERP
The EDI documents were translated into ERP specific formats to be exported/imported. The Boomi EDI integration processes has NetSuite connector which can effortlessly connect with NetSuite to get/send data.

5) Inbound and Outbound Processing
Inbound processing involves setting up AS2 listeners or SFTP polling to retrieve inbound documents to be sent to ERP. For Outbound, Boomi invoked saved search to retrieve the documents that are ready and will update a flag once the document is sent out.

6) End-To-End Testing
Once the maps were unit tested, end-to-end testing was carried out using live samples downloaded from TC. The generated Boomi EDI Outputs were compared against the TC live samples and ensured they match.

7) Go-Live
Our Go-live strategy was to migrate one partner at a time starting from low volume to high volume partners.

Our migration approach was in phases which ensures complete visibility of the document flow, less turnaround time to fix issues, gain more control over the system and migrate other trading partners more confidently.

It is important to follow the migration best practices and provide post live monitoring to ensure there are no document failures or errors.

What is your migration approach? Let us know in comments below.

03/22/2024

If you are new to EDI, you are probably overwhelmed with all the information thrown at you by EDI software providers.

Most of the time we spend with companies who come to us for help is in discussing different EDI pricing structures because it can get complex.

Let's talk about the factors EDI pricing depends on-

1) Transaction Volume: Many EDI providers charge based on the volume of transactions processed through the system. This can be a per-transaction fee or a tiered pricing structure based on monthly or annual transaction volumes.

2) EDI Software and Services: The cost of EDI software licenses, implementation, and ongoing support services can contribute to the overall pricing. Different providers offer varying levels of software functionality and service quality, which can affect pricing.

3) Customization and Integration: Customization of the EDI solution to fit the specific needs of the business, as well as integration with existing systems and applications, may incur additional costs depending on the complexity of the requirements.

4) EDI Standards and Document Types: The number and complexity of EDI standards and document types supported by the provider can influence pricing. Some providers may charge extra for support of specific standards or for handling non-standard document formats.

5) Service Level Agreements (SLAs): Higher service levels, such as guaranteed uptime, faster response times for support requests, and dedicated account management, may come with higher pricing tiers or additional fees.

6) Implementation and Setup Fees: Initial setup, configuration, and implementation of the EDI solution often incur one-time fees. These fees can vary depending on the complexity of the implementation and the level of support provided by the vendor.

7) Training and Support: Costs associated with training end-users, IT staff, and business stakeholders on how to use and maintain the EDI system may be included in the pricing or charged separately.

8) Additional Features and Add-Ons: Some providers offer optional features or add-ons, such as advanced reporting and analytics, trading partner management tools, or data mapping services, which may incur additional costs.

9) Contract Terms and Negotiation: The terms of the contract, including contract duration, payment terms, and negotiated discounts, can impact the overall pricing of the EDI solution.

What if I say we are making it much easier for you to get a guesstimate just by answering a few questions on our newly launched EDI pricing calculator

https://ihateedi.com/pricing/

Have you tried it yet? Its free!

Want to get your EDI software implemented in the price that doesn’t break your bank? We provide value for your money. Take a look at some realistic EDI consulting pricing options.

02/14/2024

Ready to learn about different EDI Pricing models in the industry?

Watch our YouTube live here: https://youtube.com/live/AFdgnUyiH3A

1) Different EDI Pricing Models in the industry

2) Pros and cons of the EDI pricing models

3) Implementation Costs

4) Hidden Costs

5) How make informed decisions about selecting the right
EDI solution for your needs based on pricing

6) Important announcement to make your lives easier when
calculating EDI costs.

Who is this for?

EDI Analysts, EDI Managers, IT Managers, IT Directors, CEOs, CFOs, VPs of Finance, ERP Consultants

About Speaker:

Jim Gonzalez is the CEO of EDI Support LLC and is a subject matter expert in EDI/API space with over 25 years of experience with different on-prem and cloud EDI platforms and ERP integrations.

Top EDI Support LLC Resources You Should Check out:

Try out our EDI Pricing Calculator and share the link within your network: https://ihateedi.com/pricing/

Follow our LinkedIn Company Page here: https://www.linkedin.com/company/edi-support-llc/

Join our Discord Group and be a part of latest EDI discussions, updates and answers to your specific EDI/API questions here: https://discord.com/invite/p4QgSZKMzA

01/24/2024

Use this checklist to select cloud-based EDI provider for your business:

1. System Recovery Rate and Uptime

How reliable is the EDI solution you are evaluating? It is important to know how often their system goes down which is directly related to production going down and ultimately revenue loss.

Your EDI activities will likely be disrupted which is not good for your business revenue wise and will cost you company reputation.

When you choose a cloud-based EDI solution, make sure you get guaranteed levels of server availability and system up-time.

95% or more is what is preferred to keep your system up and running to maximize productivity and profitability.

2. Disaster Recovery Plans and Security Protocols

Are there multiple layers of security applications featuring full emergency backup restoration and disaster recovery plans that span multiple locations to minimize the risks?

Is there an immediate response to outages or incidents that occur abruptly?

How often is a back-up taken and what is restoration timeline in order to prevent data loss?

Is the connectivity secured with encrypted data flow and server access?
The solution needs to have your data secured and backed up 24/7/365 so that in any emergency, you are not left stranded affecting your business.

3. Platform Robustness and Performance

Platform robustness accounts for all the features the software is offering from supporting all data formats, every type of EDI communication, data integration into any back-end systems (ERP, CRM, WMS, TMS). Will you have access to all its features as in when needed?

How muchcurrent and future transaction volume can it handle?

Is the architecture designed to handle unexpected rise in transaction volume?

Look at the overall automation, tools and workflows along with speed and agility.

4. Pricing

Based on your budget allocation for EDI and affordability, decide which pricing model is comfortable for you. Do you want to pay as you go- monthly or yearly or based on the number of trading partners, transactions etc.?

5. Customer Support

There needs to be a continued support that promotes regular monitoring, resolve issues timely (in minutes or hours) not in days and is always reachable for you.

It is important to learn about the customer support systems they are using-

Is it a ticketing software that will send you no-reply responses?
Is it a phone bot or are there real humans available to resolve queries real-time?

What would you add here?