06/18/2026
Most of the moments that shape a participant's success don't happen during scheduled appointments.
They happen in between.
Between assessments. Between check-ins. Between the moment something changes and the moment someone reaches out.
In When the Door Swings Both Ways, David Childers explores why traditional service models often rely on a one-way doorâand what happens when participants can open that door themselves.
When communication becomes a two-way street, organizations gain:
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Earlier opportunities to intervene
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Stronger participant engagement
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Better data for decision-making
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Better outcomes
The strongest programs aren't always the ones delivering more services. They're the ones creating stronger connections and listening when it matters most.
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