Tokay Networks

05/11/2026

Still manually auditing calls?

There's a better way. RingCentral's RingCX platform uses AI to automatically review 100% of your team's interactions — giving managers real coaching insights without the guesswork.

Real results from a recent RingCentral case study:

20% more appointments booked:
40% boost in supervisor efficiency
75% increase in visibility across 6,500+ interactions

As a RingCentral Certified Delivery Partner, Tokay Networks brings this technology to medical clinics, dental offices, hospitals, and manufacturers across the region.
📞 Ready to modernize how your team communicates? Email us at [email protected]!

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Brothers Services Company struggled with manual call auditing and limited visibility. See how RingCX and AI QM transformed their coaching and led to a 20% increase in appointments. Read the story.

04/27/2026

We’re already seeing agentic AI deliver real value for businesses, but orchestration is what unlocks its full potential. When AI agents can work together and share context across systems and workflows, they enable teams to drive significantly greater impact. A new ExecEdge article explores findings from RingCentral’s Agentic AI Trends 2026 Report, highlighting the growing importance of AI orchestration. It also looks at how solutions like AIR Pro enable agents to collaborate and take action: https://tech.yahoo.com/ai/articles/ringcentral-agentic-voice-ai-defines-120353538.html.

Most companies have deployed AI. Far fewer have made it work together. That gap is becoming the defining competitive divide. By Exec Edge Editorial Staff Nearly every major organization has adopted artificial intelligence in some form. Generative AI drafts content. Predictive tools forecast demand.....

04/22/2026

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04/21/2026

"CX and EX are no longer two different priorities. In a sense, they are two sides of the same coin," says Kira Makagon, RingCentral President & COO. Kira explains how AI is breaking down the barriers between customer and employee experience. What once lived in silos is now coming together into a single, connected platform. Read more in her latest Forbes article. RingCentral

The symmetry is striking: the customer experience of yesterday has become the employee expectation of today.

04/16/2026

Customer experience improves fastest when every interaction builds on the last. That’s the flywheel RingCentral has built with our Agentic Voice AI suite. AIR and AIR Pro handle initial interactions. AVA supports agents in real time. ACE continuously learns to improve the overall system. Each interaction strengthens the foundation, making every experience smarter than the one before. More on how we’re driving CX improvement in TechTarget: https://www.techtarget.com/searchcustomerexperience/news/366640519/RingCentral-AIR-Pro-automates-CX-with-agentic-agents.

RingCentral's AIR Pro offers no-code agent-building tools, enterprise integrations and agentic capabilities to automate customer service.

04/15/2026

AI tools are everywhere, but it can be tough for buyers to know which ones will actually deliver the measurable outcomes they’re looking for. What sets the best solutions apart is their ability to drive repeatable results that continuously improve in real-world deployments. In a recent No Jitter article, analyst Rob Hilsen breaks down how buyers can identify AI tools that align with their team’s needs, along with how RingCentral AI is helping customers drive real impact: https://www.nojitter.com/ai-automation/what-ai-buyers-should-look-for-when-every-ai-story-sounds-alike.

In conversations with customers and vendors, a pattern has emerged in the AI adoption narrative — but customers should look at outcome, not description.

04/14/2026

A new arena for the Detroit Pistons called for a new approach to communications. Their VP of IT shares how the team used RingCentral’s cloud phone system and AI-powered contact center to simplify operations, gain better insights, and improve the employee experience in a new TechTarget article. You can read it here: https://www.techtarget.com/searchunifiedcommunications/feature/Detroit-Pistons-cloud-phone-migration-enables-AI-expansion.
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The VP of IT for the Detroit Pistons shares his lessons learned in deploying RingCentral cloud telephony and rolling out AI services.

03/10/2026

Voice AI is becoming the new front door to UCaaS. RingCentral’s Agentic Voice AI innovations, including AIR, AVA, and ACE, are moving beyond experimentation and into real business impact with higher adoption, stronger retention, and measurable revenue growth. UCToday breaks down how RingCentral’s Agentic Voice AI portfolio is driving usage, loyalty, and tangible ROI across the market.

UC Today delivers insights for IT leaders and buyers covering CCaaS, UCaaS, UCaaS & CCaaS Convergence​, collaboration, employee experience and workspace tech.

03/10/2026

CXToday highlights RingCentral’s OpenAI integration and the broader shift happening in CX. The focus is on real-time guidance and coaching during live calls and what that means for agent performance. Learn more.

RingCentral’s OpenAI integration targets live voice AI, and its earnings call shows ACE customer growth up 144% year-over-year to 4,800+.

03/10/2026

AI adoption is rising. Understanding ROI matters. Use RingCentral's AI ROI Calculator to estimate how AI-powered conversations can improve efficiency and reduce costs across your organization. Try it here.

Reduce costs of your business and drive growth for your team with RingCentral AI. Test your ROI to see your potential cumulative monthly return.