12/17/2021
THIS POSITION REQUIRES AN ACTIVE SECRET CLEARANCE
CoSolutions, Inc. is actively hiring Customer Service Representatives in Millington, TN.
Candidates will provide Tier 1 support for Sailors, Recruits, Navy Families, Reservists, Retirees, Veterans, and the general public. The Contact Center serves as the one-stop shop for entry into Manpower, Personnel, Training, and Education (MPT&E)’s complex environment for personnel services worldwide. The Contact Centers addresses issues, and answers questions while providing self-help access in a user-friendly environment. This effort is designed to enhance the Service Member experience by leveraging people, processes, and technology in a knowledge-rich environment to maximize available information through multiple contact channels while minimizing the volume of phone calls requiring agent-directed support.
RESPONSIBILITIES:
CSR is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels
CSR responds to customers using the customer’s preferred method of communication and does so in a courteous and timely manner
The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
CSR enters applicable supporting information into systems and web forms on an application via computer
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken regarding customers’ service requests
All transactions must be conducted accurately, courteously, and in a timely manner
EXPERIENCE & EDUCATION
Four (4) years of experience, OR
Three (3) years with associates degree, OR
Two (2) years with bachelor’s degree
Experience in customer service and responding to requests for information
Contact center experience preferred
CLEARANCE: DoD Secret (Interim or higher)
EDUCATION: High School Diploma (minimum) or Associates degree (preferred)
CERTIFICATIONS: None
PHYSICAL REQUIREMENTS:
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to walk to various locations as needed
Ability to bend and navigate to perform assigned duties
Ability to lift light to moderate equipment as needed for job
