Our customer service representatives are skilled at providing courteous, friendly and efficient service to customer, processing request, answering customer questions, providing product or service information and database entry. Our goal is to find the right company for our staff to apply this skill set to.
At TTS our telecommunications department receives inbound calls for homes and businesses that are busy, closed or otherwise unable to accept calls. We take messages for our clients and provide callers with information provided to us by our clients'. Depending on the client, we also schedule, cancel and change appointments or direct callers to other resources, such as a website or alternate contact number. Quick Response Times: We do a terrific job of insuring proper agent staffing. 90% of our calls are answered with a live agent within two rings. Only 1-3% of calls land in our hold queue and our average hold time is less than 15 seconds. Superior Experience: We never place your callers on hold to answer other calls. Once our agent answers your call, they take the call to conclusion while being as courteous and helpful as possible. This results in an efficient, pleasant experience for your callers.
