08/29/2026
We changed how we work recently, not just what we charge. Two new clients signed on since, so I guess it's landing.
One of them switched because their old setup wasn't predictable. Nobody could tell them exactly what was covered. Stuff just got dropped, and every time, it turned into a fight over whose job it was to catch it. Support wasn't even part of the monthly fee, it showed up separately, so the bill moved depending on what broke that month.
That's what we fixed first. One team, one number, and if something's ours to handle, we handle it, no back and forth about whose job it is.
The pricing worked out better too. They were at $8,850/month between the base fee and hourly support. We brought them in at $6,450/month, flat. But the bigger shift for them was knowing what to expect every month, not just paying less.
We work with small and mid-sized businesses around Milwaukee and southeastern Wisconsin.
If you're looking for the best managed IT service partner in Milwaukee and Wisconsin, one that actually acts like it, we'd like to talk.
262.912.6404