11/08/2021
Full Job Description
Agility Network Technologies, a local IT Managed Services Provider in North Florida / South Georgia for over 14 years, is growing and seeking a qualified IT Network Technician.
Your primary responsibilities will include:
· Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
· Installing, migrating, and managing Windows Server environments up to 2019
· Providing remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server as well as Office 365.
· Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
· Actively collaborating in the development and maintenance of IT Support processes
· Identifying infrastructure system needs and providing feedback for development.
The ideal candidate will be self-motivated with the ambition to problem-solve, resolve issues and possess the ability to effectively communicate and be able to work independently or in a team environment. This a dynamic environment where our team works from the office as well as local client offices as needed. We are only interested in candidates that already reside in our service area.
