08/09/2020
Great opportunity, excellent benefits!
IT HELP DESK SPECIALIST
Offutt AFB, Bellevue NE
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Active US Government Secret Security Clearance Required
The primary focus will be on Service Desk activities within the USSTRATCOM IT environment. This is a 24/7/365 Operations role, requiring flexibility for after hours and weekends as needed. Phone and desk side support in a Windows 7 environment. Applications support include Internet Explorer, MS Outlook, MS Office, Adobe Reader, Java, and PKI technologies. Track support provided for customer applications and hardware using Remedy ticketing system. Hardware includes, but is not limited to desktop, laptop and tablet PC platforms, network and standalone printers/copier/and fax machines.
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Responsibilities:
-Supports operation of the service desk and serves as focal point for customer concerns with consistent and professional delivery of superior quality services.
-Responds to and diagnoses problems through discussion with users, ensuring a timely process through which problems are controlled.
-Proactively assist customers to avoid or reduce problem occurrence
-Identifies, researches, and resolves technical problems.
-Determine action to be taken and interact with appropriate support section (i.e. network services, engineering, applications development, etc.) to restore service and/or identify and correct core problem.
-Participates in projects and provides resolution and feedback based on analysis, provide feedback, updates and status to users on their requests for assistance.
-Use Remedy ticketing system or other software tools to track work as required
-Support DoD customers in a demanding environment
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Minimum Requirements:
-Active Secret Security Clearance, Top Secret/SCI is desired
-CompTIA A+, Net+, Security+ or equivalent
-Associates Degree desired
-Excellent communication skills and problem solving abilities.
-Proficient in Word, Excel, Outlook, PowerPoint and ability to learn and use other software products/tools
-Good communication skills to interact with team members, customers, and support personnel
-Strong analytical and problem solving skills to resolve technological problems
-Experience with ITIL Service Desk operations a plus
TO APPLY, visit: http://www.venatore.com/careers.aspx