B-Lynk

B-Lynk B-Lynk helps cloud and SaaS providers turn complex technology into confident users. Tampa-based, woman-owned, 16+ years of expertise.

From custom videos and eLearning to AI-powered knowledge tools, we make product adoption stick. B-Lynk is comprised of team members with 50+ years of combined experience in end-user support on BroadSoft BroadWorks and BroadCloud, Metaswitch and other cloud based solutions. We cater to industry leading service providers that deliver Enterprise level Hosted VoIP and/or Unified Communications (UC) so

lutions globally. Our services include creation and implementation of solutions for online help, support, onsite end-user/virtual training and custom learning programs. Our staff includes a team of trainers and subject matter experts that develop, create and deliver all platform specific localized content. Multimedia designers that conceptualize and deliver easy to follow training and product awareness videos; and web developers that design scalable, optimized web solutions to fit any support need. Our dynamic team helps create solutions that drive down churn rates, increases sales and accelerates time-to-market plus decreases customer support costs for our clients. Our services range from a simple solution delivering minimalist branded content from our existing library all the way up to designing highly customized, fully managed end-user support knowledge base and training library. Our product, Smart-Lynk ® is a fully managed, secure, and scalable training platform that can be customized to fit almost any need. It relies on powerful server systems for backups, traffic handling, analytics and security. We aim to seamlessly integrate our content, knowledge and services to increase end-user adoption and create a consistent user experience freeing our customers to focus on their core business. B-Lynk is a proud certified WBE (Woman Business Enterprise) and member of the NWBOC (National Women Business Owners Corporation). Other certifications include: Articulate Storyline certified, Adobe certified experts (ACE), Bootstrap, CSS3, HTML5, JavaScript, to name a few. Some of the accolades received by their members include:
“Best Use of Technology” - ATD Florida Suncoast Chapter - 2015
“Tampa Bay Up and Comers – Under 40” - Tampa Bay Business Journal - 2014
“Best of the Bay” - Tampa Bay Business Journal - 2013
“Award of Merit” Society of Technical Communication Washington DC - 2012
“Tampa Bay Top 50 Entrepreneurs” Business Leader Magazine - 2012
“Tampa Bay Up and Comers – Under 30” - Tampa Bay Business Journal - 2010

08/31/2026

🎉 Celebrating August Work-iversaries! 🎉

A big shoutout to Natalie and Kali as they celebrate their August work-iversaries! 🥳

Your dedication, talent, and hard work make our team stronger every day. We’re so grateful to have you both as part of the B-Lynk team! 💙

Here’s to another year of growth, success, and great things ahead!

-Lynk

AI can answer the easy questions in seconds. But when something doesn't fit the script, a real person still needs to ste...
07/23/2026

AI can answer the easy questions in seconds. But when something doesn't fit the script, a real person still needs to step in.

That's the model that actually works: AI first, human when it matters most.

Have you ever been stuck in a chatbot loop you couldn't escape? Tell us about it in the comments.

07/21/2026

Your customers don't want to wait on hold. They want the answer now.

Blynky AI for CX gets them there, instant, accurate answers pulled straight from your knowledge base, so your team can spend less time repeating themselves and more time on the conversations that actually need a human.

07/20/2026

Operation teams, raise your hand if this sounds familiar:

Digging through five different tabs just to answer one customer question. Blynky AI for Ops puts the answer right where your team already is. No more tab-hopping, no more "let me check and get back to you."

Less searching, more solving - that's the goal.

07/17/2026

How healthy is your customer support setup, really?

Not the "we think we're fine" kind of healthy, the actual, measurable kind.

SmartScore gives you a clear read on where things stand today, so you know exactly what to fix first instead of guessing.

Would you want to know your score? Let us know below

In Q2, our Training Team helped end users build confidence through virtual training and ongoing support.From onboarding...
07/09/2026

In Q2, our Training Team helped end users build confidence through virtual training and ongoing support.

From onboarding new users to answering questions and sharing best practices, we're committed to helping customers get the most out of their communication solutions every step of the way.

Thank you to our Training Team for another fantastic quarter!

🇺🇸 Happy Fourth of July from all of us at B-Lynk! 🎆Today, we celebrate the freedoms we enjoy, the communities we serve, ...
07/04/2026

🇺🇸 Happy Fourth of July from all of us at B-Lynk! 🎆
Today, we celebrate the freedoms we enjoy, the communities we serve, and the people who make this country so special.

Whether you're spending the day with family, friends, at the lake, or watching fireworks, we hope it's filled with fun and laughter!

Wishing everyone a safe and happy Independence Day! ❤️🤍💙

07/01/2026

Most training problems aren't really training problems. 🎙️

They're documentation problems.

That's one of the big takeaways from our latest episode of Train to Gain, where Katie sat down with Parker Skophammer, Director of Finance and Administrative Services for the City of Mankato, Minnesota.

The City runs a 311 call center — nine agents, 77 services, roughly 50,000 calls a year. And for a long time, most of what those agents knew lived entirely in their heads.

With help from B-Lynk, they built out eLearning courses and video-based training to get that knowledge documented, structured, and usable — cutting new agent onboarding time from 10 weeks to 6.

But what makes this episode worth your time is the bigger picture Parker shares:

→ Why undocumented knowledge is one of the biggest risks leaders don't talk about enough
→ How local government is approaching AI — and why governance has to come before ROI
→ Three AI use cases in public service that are worth watching right now
→ The one thing Parker would tell any city leader thinking about internal training

Whether you work in government, SaaS, or anywhere in between — if your organization runs lean and your institutional knowledge is locked in people's heads, this one's for you.

🎧 Tune in and subscribe: https://hubs.li/Q04nbMdh0
▶️ Watch the full episode on YouTube https://hubs.li/Q04nb7fW0

Meet Julissa 👋One of our talented Trainers at B-Lynk.Get to know Julissa through her Employee Spotlight picks—a fun look...
06/29/2026

Meet Julissa 👋
One of our talented Trainers at B-Lynk.

Get to know Julissa through her Employee Spotlight picks—a fun look at her personality, favorites, and what makes her unique.

Whether she's leading training sessions, helping customers build confidence with new tools, or creating a positive learning experience, Julissa plays an important role in helping our clients succeed. We're lucky to have her on the B-Lynk team! 🌟

Happy Father's Day from all of us at B-Lynk! 💙Today we celebrate the fathers and father figures who lead by example, sha...
06/21/2026

Happy Father's Day from all of us at B-Lynk! 💙

Today we celebrate the fathers and father figures who lead by example, share their knowledge, and support the people who matter most. Wishing you a wonderful day with family and friends.

Address

2503 W. Swann Avenue, STE 115
Tampa, FL
33609

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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