Forceworks

02/25/2020

Over the last year, Britta has been rushed to the Emergency Department more than 30 times, ha… Tiffany Cornwell Duppong needs your support for Reclaiming Life

09/13/2018

Steve's Bizapps ISV Notebook Infographic CRM

I like Infographics… and I like ISV solutions… and I like the Microsoft Business Applications platform. So I made an infographic!

09/10/2018

The Changing Role of the Microsoft Business Applications Partner CRM

Six years ago, I wrote a post that was directed at IT Directors/Managers, about the need for them to re-imagine their roles in the face of the then rapidly growing cloud thing. Today, the role that…

09/07/2018

Dynamics 365 for Marketing - Steve chats with Thomas

So I have actually been having a little fun with the “Steve Reads his Post Podcast”, and decided to see if I might take it further. But I didn’t want it to be “just another …

09/06/2018

Dynamics Developers - Time to Get your Head out of your Ass

As I was writing my last post on Re-Thinking, I got an email from some off-shore developer, offering to assist us with any “Dynamics CRM Online” projects we may have. Based on this pret…

09/06/2018

Business Applications - It's Time to Re-Think Things CRM

Recently, I found myself looking in the Google Play Store for a mobile app to solve some issue. I found several options that were close, but none met my need perfectly. My choices were: a) continue…

09/04/2018

Dynamics 365 for Marketing - The Giant Stands Back Up CRM

Dynamics 365 for Marketing – The Giant Stands Back Up Back in April, I wrote a post called “Dynamics 365 for Marketing – A Giant Tripped by a Grain of Sand” about Microsoft’…

09/03/2018

Dynamics 365 - Unpacking a recent post

As an experiment, back in February, I thought I would try using the LinkedIn “Create an Article” feature, to see how it compared to just posting to LinkedIn from my own blog. I can conf…

04/14/2015

Two Experts on the Future of SharePoint: Internet of Things http://wp.me/p25uZE-5m7

This article excerpt, by Caroline Marwitz, originally appeared here: SharePoint, Meet IoT Geoff Evelyn discusses the touchpoints between SharePoint and IoT in his article “SharePoint and the Internet of Things.” You might be saying, “What touchpoints? How does SharePoint come into play? It can’t talk to my car/refrigerator/factory/solar panels/whatever.” True, SharePoint doesn't monitor or create data, but it’s a platform that can be used for displaying the resulting data via dashboards, storing and surfacing data, or connecting data sources to human eyeballs.

04/13/2015

Microsoft Dynamics CRM Gets an Analytics-Infused Update http://wp.me/p25uZE-5lN

This article excerpt, by Katherine Noyes, originally appeared here: Following the launch of Dynamics CRM 2015 last November, Microsoft announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365. On the social front, for instance, the Spring ‘15 release of Microsoft’s customer relationship management suite offers a new social center where marketing, sales and service teams can monitor social topics and engage directly with communities.

04/12/2015

Dynamics CRM Online 2015 Update 1 RapidStart https://wp.me/p25uZE-5ip

So we have barely cleared the update cycle for Dynamics CRM Online 2013 to Dynamics CRM Online 2015 and here comes Dynamics CRM Online 2015 Update 1. I guess it was too soon to call it Dynamics CRM 2016; even though there are some pretty significant enhancements. As a Microsoft CRM Partner, I am pleased to report that the update path seems to have finally smoothed out. [ 1292 more words. ]

04/10/2015

Oracle Study Finds Customer Service Lacking For Many Companies http://wp.me/p25uZE-5i5

Customer service is an important aspect of business that a surprising number of companies overlook. CRM can help your company create more personal customer relationships and give your business an edge over the competition. This article excerpt, by Dan Heilman, originally appeared here: While companies are investing in new technologies to realize the business benefits of modern customer service best practices, 62 percent don’t grasp the full importance and impact customer service can have when it is an organizationwide strategic goal.