SunView Software, Inc.

11/09/2021

In August 2021, SunView Software was acquired by Serviceaide, Inc. We have a lot of great updates planned for the main channel, please join us by following

This channel will be shut down to avoid confusion.

Read the full press release

Combination Expands and Deepens Serviceaide’s Capabilities as a Leading Provider of Modern Enterprise-Ready Service and Support Solutions SAN JOSE, Calif. (August 24, 2021)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announ

09/27/2021

Hello SunView Software followers. In August 2021, SunView Software was acquired by Serviceaide, Inc. We have a lot of great updates planned for the main channel, please join us by following Serviceaide

This channel will be shut down to avoid confusion. Thank you for being a SunView Software fan!

Read the full press release

Combination Expands and Deepens Serviceaide’s Capabilities as a Leading Provider of Modern Enterprise-Ready Service and Support Solutions SAN JOSE, Calif. (August 24, 2021)—Serviceaide, Inc., a global provider of intelligent, IT and enterprise service management solutions, today announ

09/21/2021

Managing Risk Compliance Throughout the Change Management Process

Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are regulations that might get in the way of these changes. How do you navigate regulatory compliance while implementing vital changes at your company?
The answer is change management tools. Change management tools automate the process of managing change. They also balance those changes against regulatory requirements, so you stay compliant.

https://www.sunviewsoftware.com/blog/managing-risk-compliance-throughout-the-change-management-process?utm_source=social&utm_medium=post&utm_campaign=blog

09/10/2021

The Benefits of Corporate Acquisitions

We all face changes every day. Whether that means running back inside your house to grab an umbrella when it starts raining, or taking a back road to work to avoid a traffic jam on the interstate—change is inevitable. Change affects all of us in different ways, and we each deal with it differently. Some people will do almost anything to avoid change, while others embrace it as it comes. History has proven that those in the latter group are typically the ones who achieve their greatest potential.

We are excited at SunView to share the acquisition news with you. The combined company will highlight the best of both worlds across our product portfolio resulting in more feature rich solutions and benefits for customers. We already began work on releasing new offerings which will work with your existing systems, in addition to new product roadmaps.

The immediate opportunity for ChangeGear customers is to consider adding an intelligent, conversational virtual agent to further streamline and automate service requests. We have heard feedback from many of you and will now be able to deliver an integration with Luma Virtual Agent on the ChangeGear platform. Longer term, we are more committed than ever to deliver increased productivity, better employee engagement and increased customer satisfaction.

https://www.sunviewsoftware.com/blog/the-benefits-of-corporate-acquisitions?utm_source=social&utm_medium=post&utm_campaign=blog

09/08/2021

Managing Risk Compliance Throughout the Change Management Process

Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are regulations that might get in the way of these changes. How do you navigate regulatory compliance while implementing vital changes at your company?
The answer is change management tools. Change management tools automate the process of managing change. They also balance those changes against regulatory requirements, so you stay compliant.

https://www.sunviewsoftware.com/blog/managing-risk-compliance-throughout-the-change-management-process?utm_source=social&utm_medium=post&utm_campaign=blog

09/02/2021

SunView Software Recognized By Gartner as a Notable ITSM Vendor in the 2021 Midmarket Context: ‘Magic Quadrant™ for IT Service Management Tools’

https://content.sunviewsoftware.com/2021-midsize-itsm-magic-quadrant-gartner?utm_source=social&utm_medium=post&utm_campaign=gartner_reprints

08/31/2021

Tech Spotlight: Asset Management

ChangeGear’s new Asset Management module was designed to help everyone in your company gain a deeper understanding of your organization’s tangible and intangible assets across their lifecycles. Its advanced capabilities can be used to manage valuable company assets such as computer hardware, vehicles, electric generators, artwork, and just about anything else that your company owns. Important attributes including an asset’s value, depreciation, warranty, contract status, Software as a Service (SaaS) subscription information, and other details are all monitored in real-time, keeping your entire organization up to date on the status of the items that each employee cares about most. Your Director of Finance, for example, would likely be interested in knowing the cost of an asset and seeing its depreciation schedule, while your Compliance officer would feel more comfortable knowing that an installed software package is properly licensed with documented evidence.

https://www.sunviewsoftware.com/blog/tech-spotlight-asset-management?utm_source=social&utm_medium=post&utm_campaign=blog

08/26/2021

We're super excited to announce that SunView Software is joining the Serviceaide team.

This combination expands and deepens Serviceaide's capabilities as a leading provider of modern enterprise-ready service and support solutions.

Read more at

https://www.sunviewsoftware.com/news/serviceaide-acquires-it-service-management-leader-sunview-software?utm_source=social&utm_medium=post&utm_campaign=serviceaide

08/25/2021

Change Management and Outages - Avoiding Downtime is Critical

Change management strategies do more than organize and coordinate IT service operations. They also provide the insight into processes necessary to limit and, in some cases, eliminate the risk that comes with change. Based on the results of a recent Ponemon Institute study, IT leaders may want to take a close look at change management as part of their risk-related strategies.

According to the study, the average cost-per-minute of unplanned outages climbed 41 percent between 2010 and 2013, hitting $7,900. You read that correctly, just five minutes of unplanned downtime costs businesses, on average, $39,500.

With such heavy losses a very realistic possibility if a change goes wrong, IT leaders may want to seriously consider upgrading their homegrown help desk system to a more feature-rich IT service desk that offers change management functionality.

https://www.sunviewsoftware.com/blog/change-management-and-outages-avoiding-downtime?utm_source=social&utm_medium=post&utm_campaign=blog

08/19/2021

What's AI's Impact on ITIL?

When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and is now utilized the world over to make IT departments more efficient and effective.

Developments in technology have made these best practices easier to put in place than ever before. Specifically, AI has made help desks more efficient, more cost-effective, more customer-friendly, and it continually improves upon itself. Read on to learn more about the positive impact AI has had on ITIL.

https://www.sunviewsoftware.com/blog/whats-ais-impact-on-itil?utm_source=social&utm_medium=post&utm_campaign=blog

08/17/2021

10 Ways to Improve Your End User Experience

When your end users have a problem, they don't want to spend hours on the phone trying to resolve it. Attention spans are going increasingly short and users want to interact with organizations in the ways they're most comfortable. The challenge for IT is streamlining the complex process of diagnosing problems through a variety of channels to both improve efficiency while at the same time, improving the user experience.

Here are 10 ways you can improve your service desk experience

https://www.sunviewsoftware.com/blog/10-ways-to-improve-your-end-users-experience?utm_source=social&utm_medium=post&utm_campaign=blog