Digital Dan - The Gadget Man

Digital Dan - The Gadget Man I take the intimidation out of using digital devices, email and social media.

Digital Dan - The Gadget Man is now an accredited member of the Better Business Bureau of Upstate New York. Call: 518-28...
12/28/2022

Digital Dan - The Gadget Man is now an accredited member of the Better Business Bureau of Upstate New York.

Call: 518-288-8367

Email: [email protected]

Or send a message to this page to make an appointment!

08/22/2021

Thank you for the recommendation on Nextdoor, Darcie!

Darcie
South Troy

"I highly recommend Dan for tech support. He is very knowledgeable in this field, that’s for sure! I was overwhelmed from installing cameras to internet converted and fire sticks, etc. Looking forward to switching to Massive Mesh when available! Thanks Dan!!"

Darcie was looking to get rid of her cable bill and use streaming services to access her favorite news and history-relat...
08/19/2021

Darcie was looking to get rid of her cable bill and use streaming services to access her favorite news and history-related channels. There is an affordable internet provider in Troy known as . They charge far less than what Darcie was paying for cable and internet access. Combined with an affordable streaming package Darcie would be able to save over $100 a month. We discussed those options and planned to meet again, after Massive Mesh determined if the closest transmitter would reach Darcie’s house.

She also had a set of refurbished security cameras that she wasn’t able to get set up. After determining that the cameras were not able to connect to her WiFi due to their age Darcie asked me to research a new set of cameras, as well as a new router to replace the one she was renting from Spectrum. I found what I felt were good products at reasonable prices and sent her the links to purchase them.

About a week later I followed up with Darcie. Unfortunately, Massive Mesh was not able to find a strong enough signal to feel comfortable that she wouldn’t have reception issues. They are hoping to install more transmitters in her area sooner than later. Until then, Darcie will have to keep her current internet provider. The router and camera system that she ordered had arrived in the meantime and we set a time to install them.

With the moral support of her sweet and chatty dog Moe I set up the router and cameras. We tested the motion detection and used the camera system’s app to schedule when the cameras would alert Darcie to motion (dusk to dawn) and looked into storage systems for recording video from the cameras. All she needed to order was a simple thumb drive that would plug into the camera systems hub and store the recorded video.

As we were wrapping up, Darcie mentioned that the streaming “stick” on one of her TVs was giving an error message stating that there wasn’t enough power going to the stick for it to function properly. She needed a power adapter that would directly plug into an outlet, preferably, the adapter that came with the stick. We weren’t able to find it so I dug around in my bag of used power adapters and found one that worked for her streaming stick. We made sure the stick powered up properly, I packed up, and we made tentative plans to add a camera or two.

I look forward to working with Darcie in the future and appreciate her business.

If you and anyone you know could use my services, don't hesitate to contact me:
518-288-8367
[email protected]
Business Services Also Available!

Our head technician, displaying the technique known as troubleshooting while napping.
08/17/2021

Our head technician, displaying the technique known as troubleshooting while napping.

Knowing how to properly troubleshoot is one of the most important skills to have in this field. Many of the issues I hel...
08/14/2021

Knowing how to properly troubleshoot is one of the most important skills to have in this field. Many of the issues I help my clients with are what I would call "simple, but not always easy" issues. That is, the solution may be to simply restart the components that are not functioning properly (first thing to try in most situations), or it may require uninstalling a device or software and then re-installing them, or it could be that the devices are on different wifi bands and cannot communicate with each other.

In Phyllis's case, it was all of the above. She had two laptops that had stopped connecting to the printer and, after attempting to resolve the issue herself, called me to come by and take a look.

Long story short, we reset the printer and the router, uninstalled all versions of the printer's software on both computers, reinstalled the printer software, updated the printer's "driver" and made sure that the wireless connection to the printer was on the older, 2.4Ghz band and not the newer, 5Ghz band (more recent printers recognize the 5Ghz band).

Once we got everything set up correctly we tested the two laptops to make sure they printed. Success!

If you and anyone you know could use my services, don't hesitate to contact me:
518-288-8367
[email protected]

Business Services Also Available!

I so enjoy getting to meet new people, and their pets, as I grow my business. In this case it was technically someone I ...
08/06/2021

I so enjoy getting to meet new people, and their pets, as I grow my business. In this case it was technically someone I "knew," but only through Facebook as we have common friends.

Anne was having issues with syncing her phone to her car's stereo system. She wanted to be able to listen to her Audible app through the car stereo during an upcoming trip. I got the phone to sync and printed the section of her car's owner's manual concerning syncing a phone for future reference. Just to be safe, I gave Anne a headphone/auxiliary cord to directly connect the phone to the stereo without needing to sync up the two.

Her sweet pup Sky was my eager assistant on this task, sitting in the backseat with a big smile on his face, anticipating going for a ride.

Next, I connected a second monitor to her laptop and then adjusted the settings for viewing a Master Class on one screen while doing work on the other.

Henry the cat did his best to offer support in the form of face nuzzles and sitting on the laptop's keyboard.

Anne also had a drawer of old tech that she wanted to donate to a charity that works to give access to technology to people in developing countries. Before donating them she wanted e to save the images and files on a thumb drive and then wipe them clean with a factory reset.

Anne was happy to see that there were hundreds of photos of her artwork stored on the thumb drive and that the devices would not go to waste, or languish in the "tech drawer."

The final issue was getting her printer to reconnect to her wireless network. The printer was throwing a weird code that indicated it could not connect to the home's WiFi. I reset/restarted the router and printer and logged the printer into the WiFi network to reconnect the printer to Anne's laptop.

Well, not exactly the final issue. The printer then refused to recognize the HP replacement ink cartridges and insisted that the original ink that came with the printer be used. I looked up online a secret fix for this situation and was able to access a "back door" menu that only HP techs are supposed to know about. After changing a setting or two the new cartridges were recognized and the printer was back in action.

While I was working on the printer I was accosted (with love) by the orange tabby named Sophia. She'd been hiding the whole time and then just appeared, jumping into my lap and purring like a little love motor. Well worth the wait!

Anne generously gave me a practically new domed litter box for my upcoming adoption of a cat from a local, grassroots charity as well as a transplant from her robust and ever-growing Jade plant. She also gave me a tour of her lovely home and garden.

I look forward to working with Anne in the future on a website that will feature her art. I REALLY look forward to seeing my three furry friends again!

Address

Downtown Troy
Troy, NY
12180

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