ISG Solutions

29/10/2026

Happy Halloween from ISG Solutions! 🎃

Last year, Megan brought a little Mary Poppins magic to Halloween.

This year, she’s switching things up. Any guesses what she’s dressing up as? 👀

Drop your guess in the comments!

27/10/2026

Why do so many AI pilots quietly stall?

Often the AI could handle the task just fine. The missing piece was a connection to the information or workflow it needed.

That distinction matters for associations.

If an AI tool produces weak results, ask what actually went wrong. Was the model incapable of the task? Or was it working without access to your AMS, member data, institutional knowledge, or the approvals that make the process work in real life?

At the same time, associations should still expect measurable results. Hours saved, questions answered, manual steps eliminated, errors caught. “The pilot went well” isn’t enough.

AI should have a clear job, the right connections, and a way to measure whether it’s actually helping. It doesn’t need to transform the entire organization overnight to be worthwhile.

That may be a less exciting AI story than either “everything is changing tomorrow” or “AI is all hype.”

But it’s probably a more useful one.

22/10/2026

Here's a gap most associations don't notice until month-end: your event platform tells your AMS that someone registered, but not what they paid.

Most integrations stop at the activity. The actual financial transactions, the payments, the refunds, the cancellations, stay behind in eShow, A2Z, Cvent, or wherever your event lives.

So your AMS may know who registered, but not the full financial picture behind that registration.

eBridge closes that gap. It brings the financial data, not just the registration record, into your AMS on a schedule you define, so your event revenue lives in the same place as everything else.
One system of record. One version of the numbers.

See how it works 👉https://www.isgsolutions.com/wp-content/uploads/2026/08/ISG_eBridge_datasheet.pdf

21/10/2026

We’re headed to Arlington this November for EMERGENCE 2026!

ISG Solutions is proud to sponsor this year’s iMIS Users Group conference, bringing together iMIS users, association professionals, and technology leaders for four days of learning, networking, and new ideas.

📍 Crystal Gateway Marriott, Arlington, VA
📅 November 2–5

15/10/2026

Most association leaders are asking how AI will disrupt their industry.

Here's a better question: what if your association used AI to become the disruptor?

Associations are sitting on exactly what the big AI companies wish they had: trusted expertise, proprietary data, standards-setting authority, and access to an entire profession. Generic AI tools can't manufacture any of that.

Our latest blog lays out six ways to turn those assets into something the market has never had, including:

• Becoming the living intelligence layer for your industry
• Building the trusted AI for your profession (the authority behind the answer is the asset)
• Rethinking how standards get created and maintained
• Turning continuing education into ongoing professional support
• Delivering AI capabilities smaller members could never build alone

The takeaway: don't use AI to copy what everyone else can do. Ask what your association has that nobody else does, then apply AI to that.

Read the full article here 👉

Associations have assets that most AI companies would love to have: trusted expertise, proprietary data, access to an entire profession or industry, standards-setting authority, and the ability to convene competitors. 

06/10/2026

The scariest thing about AI isn't when it's obviously wrong. It's when it's confidently, convincingly wrong.

An AI tool won't always flag its own uncertainty. It can hand your association a polished report, a clear recommendation, a clean set of findings, all delivered with total confidence, and all of it unsupported by the actual data underneath.

That's the part worth slowing down for. A wrong answer that looks wrong gets caught, but a wrong answer that looks right gets acted on.

For associations, that matters because the stakes are real. AI output can shape a strategic plan, steer a budget, or influence which member benefits get funded. A confident-but-fabricated conclusion can send an organization in the wrong direction before anyone notices.

This doesn't mean it's better to avoid AI. It's absolutely worth using, but make it show its work. Every finding should trace back to something real, or it doesn't make the report.

AI can help associations move faster. Speed just isn't worth much if you can't trust where it's taking you.

01/10/2026

Month-end close shouldn't require a detective to figure out which system has the right number. 🕵️‍♂️ When event registration and payment data live in separate systems, finance teams reconcile by hand. eBridge brings it all into your AMS automatically. What if your members are leaving because, without realizing it, you're making them work too hard to stay?

They hit a portal that won't load, or a form that makes them type in details you already have on file, and suddenly renewing feels like a project. So they put it off, and eventually the membership just lapses.

That kind of operational friction can quietly drive churn, even when members still believe in your mission.

In our latest blog, we break down four common association membership mistakes and how to fix them:

• A clunky join and renew experience
• Fragmented data across disconnected systems
• Generic communication blasts
• Failing to measure member engagement

Each one is fixable, and each improvement can help protect retention and recurring revenue.

Read the full article here 👉

Imagine a dedicated medical professional who relies on your association for critical industry updates and networking. They receive their annual renewal notice, but instead of a quick digital transaction, they must navigate a non-responsive web portal or, worse, mail a physical check. Frustrated by t...

29/09/2026

Most associations are already using AI. Far fewer have guidelines that help staff use it effectively.

The numbers are moving fast. In Momentive's 2025 Associations Trends study, AI adoption among association professionals doubled in a single year to 39%, and the share of associations with an AI policy in place climbed from 23% to 40%.

That’s progress, but it still means 6 in 10 associations have no policy, even as staff use AI every day.

They use it to draft member emails, summarize board notes, and paste data into a chatbot to see what comes back.

That is how every technology gets adopted. People find a useful tool, start using it, and governance catches up later.

But AI is different in one way that matters. The tools now connect directly to member databases, payment records, and email systems. The data going in is sensitive, and the staff using it were often never told what is okay and what is not.

A policy does not have to be a forty-page document. It can start with three plain answers.

What member data should never go into a public AI tool?

Which tasks always require a human review before anything goes out?

Who should staff ask when they are not sure?

The associations getting AI right made the call early. They decided what the rules were before something went wrong.

24/09/2026

If your event team is still re-entering registrations, payments, cancellations, and last-minute changes by hand, your systems are doing less talking than they should be.

Every manual update creates another task for staff and another opportunity for your event platform and AMS to drift out of sync.
That's where eBridge steps in.

eBridge is an integration that connects your event platform to your AMS.

On a schedule you choose, it moves registration and financial data from your event platform into your AMS automatically, helping keep your system of record current without someone having to manage every transaction one by one.

ACI-NA saw the difference firsthand. Registration information that once required significant manual work could instead sync overnight through the integration.

The result is a smoother workflow, less repetitive data entry, and more time for your team to focus on the work that actually needs their attention.

See how eBridge works 👉https://www.isgsolutions.com/wp-content/uploads/2026/07/ISG_eBridge_datasheet.pdf

22/09/2026

If you work in iMIS every day, you know good documentation is not just a reference. It is the fastest way to answer a quick question, confirm how a feature works, or get a new team member up to speed.

ASI just made that easier. Their new Documentation Hub pulls all product documentation into one place, with a cleaner interface and stronger search across iMIS, TopClass, OpenWater, and SpaceMaster.

It is a solid first stop, any time of day, when you want to confirm a setting, review a standard feature, or hand staff official guidance to start from.

One thing it does not change: when you hit a technical issue or something specific to your configuration, ISG should still be your first call. Documentation handles the straightforward questions. We handle the ones that need to be diagnosed in your actual environment.

You can also browse the ISG Knowledge Base for practical guidance and support resources: https://help.isgsolutions.com/

Two resources, two jobs.

This link will take you to a page that’s not on LinkedIn