IDI Billing Solutions

06/25/2026

Communications providers are navigating growing pressure around security, regulatory requirements, customer expectations, new competition, and the need to operate more efficiently.

In this clip, Carmen DeFeo, VP of Customer Relations at IDI, shares the common thread connecting these challenges: the pace of change and the need to move faster.

By listening closely to customers and understanding the realities of the industry, IDI helps providers strengthen operations, accelerate innovation, and turn new ideas into opportunities for growth.

Reach out to IDI today to explore how your organization can respond to change with greater speed, confidence, and control: https://www.idibilling.com/demo/?utm_source=facebook&utm_medium=social&utm_campaign=post

06/24/2026

As providers grow and evolve, the way they manage billing operations needs to evolve with them.

Teams need greater autonomy to respond to changing business demands, clearer visibility into operational activity, and the flexibility to act without sacrificing the controls and support that protect billing integrity.

That is the opportunity behind guided self-service: a more agile operating model that gives providers greater ownership of their billing operations while maintaining the structure and expertise they rely on.

Our new blog explores this shift and how IDI RunCenter helps bring it to life.

Read the article and explore RunCenter in action through our interactive demo here: https://www.idibilling.com/resources/blog/rethinking-billing-operations-for-greater-control-and-agility/?utm_source=facebook&utm_medium=social&utm_campaign=post

Discover how guided self-service via RunCenter delivers transparency, role-based access, and standardized workflows for scalable, controlled billing operations.

06/23/2026

Field service teams shouldn’t have to rely on manual handoffs, disconnected updates, or paperwork to keep work moving.

With automated work order creation, intelligent scheduling, route optimization, and real-time technician visibility, providers can reduce delays, improve coordination, and complete more jobs efficiently.

See how IDI’s Field Service Management solution can help turn every service request into a faster, more connected experience: https://www.idibilling.com/solutions/deliver/?utm_source=facebook&utm_medium=social&utm_campaign=post -service-management

06/19/2026

Today, we pause to recognize Juneteenth and its enduring significance.

We honor the history of this day while reaffirming the importance of creating workplaces, communities, and opportunities where everyone can thrive.

06/17/2026

Security has become the communications industry’s leading investment priority for 2026.

That shift reflects a broader change in how providers are thinking about growth. As organizations expand into new markets, connect more platforms, introduce AI, and rely on broader partner ecosystems, security is becoming essential to innovation, resilience, and customer trust.

In our latest blog, we explore why security is moving beyond a traditional risk-management function and becoming a core business strategy.

Read the full article to learn how stronger governance, vendor oversight, data strategy, and platform security can help providers modernize with greater confidence: https://www.idibilling.com/resources/blog/security-as-a-growth-strategy-whats-driving-investment-in-2026/?utm_source=facebook&utm_medium=social&utm_campaign=post

Discover how modern business systems are vital for scaling broadband services efficiently and enhancing customer experience.

06/16/2026

Tax requirements can change quickly. Your team shouldn’t have to spend every day tracking them.

Third-party databases, added interface fees, manual updates, and complex reporting can create unnecessary work and increase the risk of billing or compliance errors.

IDI’s internal tax engine is fully integrated into our BSS/OSS platform, backed by a dedicated team that monitors tax and regulatory changes daily. With monthly database updates, flexible settings, enhanced address validation, and exportable compliance reports, providers can manage tax calculations with greater accuracy and confidence.

Simplify tax management, reduce manual work, and stay ahead of changing requirements. Explore IDI’s integrated tax solution: https://www.idibilling.com/solutions/invoice/?utm_source=facebook&utm_medium=social&utm_campaign=post

06/11/2026

As communications providers scale, integrations can become one of the biggest barriers to progress.

Limited internal resources, multiple systems, third-party vendors, and evolving business requirements can make even the right technical path difficult to define.

In this clip, Cynthia Coat, Solution Engineering Manager at IDI, shares how our team helps customers work through that complexity by guiding discovery, translating technical requirements into clear discussion points, and bringing the right people into the conversation early.

It’s a collaborative approach designed to help providers move forward with more clarity, alignment, and confidence.

Learn more about how IDI helps providers simplify complex integrations: https://www.idibilling.com/resources/blog/overcoming-the-integration-skills-gap-a-smarter-path-for-telecom-providers/?utm_source=facebook&utm_medium=social&utm_campaign=post

06/10/2026

When women see other women leading, building, problem-solving, and shaping the future of the industry, it creates a powerful sense of possibility.

In our latest blog, Susan King, Director of Sales at IDI, shares why visibility, mentorship, and connection continue to matter for women in technology and across the communications industry:

Inspired by moments at , , , , and events, Susan reflects on how conversations and introductions can help women feel supported, encouraged, and more confident in their career paths.

Hear more from Susan on the moments, mentors, and industry communities helping women move forward here: https://www.idibilling.com/resources/blog/conversations-that-shape-careers-why-connection-matters-for-women-in-technology/?utm_source=facebook&utm_medium=social&utm_campaign=post

Insights from Susan King, Director of Sales At a recent industry event, I met a young woman working in broadband construction and engineering who was looking for a mentor. As she described her career path, I immediately thought of another woman I had met at a previous conference – someone who

06/09/2026

What if prepaid was this easy?

With IDI AdvancePay, your team can streamline every step of the pay‑in‑advance lifecycle. From quickly setting up new services to supporting flexible renewals and managing returns, everything is connected in one intuitive experience.

That means less manual effort, fewer errors, and more time focused on delivering value to your customers. Whether they prefer to renew in store or automatically, AdvancePay gives you the flexibility to meet them where they are.

Ready to take a closer look? Explore our AdvancePay solution here: https://www.idibilling.com/solutions/sell/?utm_source=facebook&utm_medium=social&utm_campaign=post -pay

06/05/2026

This month’s Employee Spotlight shines bright on John Walsh, Manager of Product Engineering at IDI!

John has been part of the IDI story since 2009, starting as a contractor leading an offshore team of engineers and testers before joining full-time in September 2012. Today, he leads one of IDI’s Engineering Teams, with a focus on aligning priorities, supporting growth, and keeping work moving in the right direction.

We're so lucky to have you on the team, John!