CallMiner

Name: CallMiner
Address: 890 Winter Street, Ste 210, Waltham, MA, 02451, US
Telephone: +12396896463

The global leader in AI-powered conversation intelligence and customer experience (CX) automation.

CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages cont

act centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves. CallMiner has solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.

05/28/2026

What does really mean, and why is it so much more than chatbots?

In the latest episode of our video series, Future Forward, we sit down with Kyle Carter, founder of Zenylitics, for his perspective on how conversational AI is transforming customer interactions, enabling deeper insights and reshaping the future of and contact centers.

Watch the full episode here.🎞️ https://ow.ly/Ikf950Z5aGO

05/27/2026

Disruption in outsourcing isn’t a future challenge, it’s happening now.

Don’t forget to join our webinar tomorrow! Jon Lamont (CallMiner), Amanda Quinn (Quinn Growth Advisors), Alan Pendleton (ArenaCX), and Todd Barber (CallMiner) will explore how BPOs and leaders can navigate rapid market shifts and build long-term competitive advantage.

Attendees will learn:
💡 How technology and CX transformation can drive differentiation
💡 Strategies for identifying and aligning with customer and brand expectations
💡 How to evolve client relationships to remain a trusted strategic partner

📅 Thursday, May 28
⏰ 9 a.m. PT | 12 p.m. ET | 5 p.m. BST

There’s still time to register. ➡️ https://ow.ly/yR1H50Z4Jel

05/26/2026

CallMiner is a leader in conversational intelligence — again! 🚀

For the fifth consecutive year, CallMiner has been named a leader in the SPARK Matrix: Conversational Intelligence, Q2 2026 report by QKS Group.

As demand for AI-powered conversation analytics and accelerates, we remain focused on shaping future of customer engagement. With the CallMiner platform, organizations can turn every customer interaction into measurable business outcomes — improving , operational efficiency, and agent performance.

Download your complimentary copy of the report here.
https://ow.ly/XstW50Z4cA3

05/22/2026

We’re excited to introduce CallMiner's new video series, Future Forward! 🚀

Created for leaders, contact center professionals, and industry innovators, each episode will explore different areas of and , and how technology is driving meaningful change in customer experience and engagement today.

Our first episode featuring Scott Kendrick, CallMiner's SVP of Strategy and Corporate Development, is now live. He discusses how intelligent automation goes beyond rules-based workflows to better understand conversations, context, and customer intent.

Watch the full episode, and don't forget to subscribe to our YouTube channel to stay up-to-date on the latest videos.🎥 https://ow.ly/T6vH50Z3aoa

05/21/2026

CallMiner is heading to Forrester CX Forum East!

Join us June 16–17 in New York City to explore the latest trends, technologies, and strategies shaping the future of . Stop by the CallMiner booth to experience firsthand how intelligent automation can help your organization deliver smarter customer interactions and drive better business outcomes.

Learn more about and register today. 👇
https://ow.ly/oeiz50Z2Hgw

05/20/2026

Many teams struggle with legacy automation that simply doesn’t scale.

Rigid workflows, disconnected systems, and rule-based bots can only take organizations so far, especially as customer expectations continue to rise.

In our latest blog, we explore how agent automation helps organizations move beyond outdated strategies to create smarter operations, more efficient workflows, and better customer experiences.

Read more here. ➡️ https://ow.ly/3BFM50Z1QTE

05/19/2026

We’re headed to Customer Contact Week in Las Vegas! 🎰

Join us June 22–25 to connect with leaders and explore the latest in and customer service innovation.

Don't forget to stop by booth #526 to meet the CallMiner team. We'll be talking about how organizations can use technology to transform customer and contact center experiences, and drive measurable business outcomes.

Register for today. https://ow.ly/WqX350Z1CNK

05/18/2026

Disruption in outsourcing isn’t a future challenge, it’s happening now.

Join Jon Lamont (CallMiner), Amanda Quinn (Quinn Growth Advisors), Alan Pendleton (ArenaCX) and Todd Barber (CallMiner) for an upcoming webinar exploring how BPOs and CX leaders can navigate rapid market shifts and build long-term competitive advantage.

Attendees will learn:
💡 How technology and CX transformation can drive differentiation
💡 Strategies for identifying and aligning with customer and brand expectations
💡 How to evolve client relationships to remain a trusted strategic partner

📅 Thursday, May 28
⏰ 9 a.m. PT | 12 p.m. ET | 5 p.m. BST

Save your spot today. ➡️ https://ow.ly/gEXi50Z13Ge

05/15/2026

In today’s high-pressure service environment, quick access to accurate information is essential to delivering great .

Don't forget to join Megan Keup (CallMiner)and Doron Gower (KMS Lighthouse) for an upcoming webinar exploring how AI-driven knowledge management is transforming contact centers.

You’ll learn how to:
💡 Enable agents with the right answers during live interactions
💡 Boost onboarding and performance
💡 Maintain a knowledge base with analytics and governance
💡 Track meaningful KPIs

📅 Date: Tuesday, May 19
⏰ Time: 8 a.m. PT / 11 a.m. ET / 4 p.m. BST

There is still time to register!
https://ow.ly/pGbJ50YZRpH

05/14/2026

adoption in is accelerating, but many leaders are still struggling to turn investment into meaningful results.

Join Stacy Dye (CallMiner), Sandrea Morgan (Adanola), Helen Shaffer (OpenTable) and Clare Muscutt (WiCX) for a discussion on the realities of implementing AI initiatives inside complex companies.

Attendees will hear:
💡 Why many AI initiatives fail to deliver expected outcomes
💡 The operational and cultural barriers impacting success
💡 How leading teams are balancing innovation with practical ex*****on
💡 What needs to change for AI to create lasting value in CX

Register today for the webinar on 11 June at 2pm BST/9am EDT. ➡️
https://ow.ly/XKw450YZuup

05/13/2026

CallMiner is sponsoring the CCMA Ireland Annual Conference – CX 2026!

Join us on 21 May in Dublin to connect with the team and talk all things , , and conversation intelligence. Attendees who stop by the CallMiner stand will have the chance to win an Amazon voucher!

Learn more and register below. 👇
https://ow.ly/VK2b50YYsYz

Address

890 Winter Street, Ste 210
Waltham, MA
02451

Telephone

+12396896463

Website

https://callminer.com/contact

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